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We Collect & Analyse Reviews

Donaghy Bros
Experiences & Reviews

Donaghy Bros is an online retailer of domestic appliances and electrical goods serving customers in Northern Ireland and the UK. Consumers searching reviews typically look for information on delivery reliability, pricing, product condition on arrival and customer-service responsiveness. Before buying, check the retailer's delivery, returns and warranty policies and confirm carrier and installation options where relevant.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 27d
Overall Rating
4.1

Our Analysis

🎯

Service quality

Mostly praised for fast, careful deliveries and helpful installers; a minority report missed or delayed deliveries and unresolved issues.

Share
26%
Strong
💰

Value for money

Many reviewers cite competitive pricing and clear savings compared with other suppliers; price is a frequent motivator for purchase.

Share
17%
Strong
⚡

User experience

Users report straightforward online ordering, clear tracking updates and easy deliveries; a few note billing or address-entry problems.

Share
11%
Strong
🔧

Product quality

Most buyers received well packaged, undamaged products in expected condition; isolated reports describe damaged items requiring returns.

Share
10%
Strong
📞

Communication

Several reviewers describe slow or absent replies to queries, non-functioning phone/chat and unanswered return requests; a few report responsive staff.

Share
7%
Weak
⭐

Overall experience

Overall impressions are positive for price and delivery reliability for many customers, but some cite poor after-sales response and delivery errors.

Share
29%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
AlisonF
trustpilot.com Sep 30, 2025

Haven’t yet received my order

Haven’t yet received my order -...

R
RR
trustpilot.com Sep 30, 2025

Great service and price

Excellent price, very prompt delivery and easy parcel tracking. Great to be...

S
Sharon De Meulemeester
trustpilot.com Sep 30, 2025

Excellent service and delivery

Ordered on a Monday, delivered by Wednesday by2very friendly and helpful gentlema...

K
KG
trustpilot.com Sep 30, 2025

On time, helpful and friendly service

They arrived on time, carried the appliance to our flat, unpacked it, inspected for any...

D
Debbie
trustpilot.com Sep 30, 2025

Great price!

Great price!! Fabulous prod...

S
Stuart McGowan
trustpilot.com Sep 30, 2025

Brilliant.

...

M
Mike F
trustpilot.com Sep 30, 2025

Great value

Found Donaghy Bros looking for any saving on a new hoover. DB offered a massive saving over other suppli...

c
customer
trustpilot.com Sep 30, 2025

Great shop

Great shop. My vacuum cleaner...

J
JG
trustpilot.com Sep 30, 2025

Super quick

Super quick, efficient service and c...

L
Lorraine Juby
trustpilot.com Sep 30, 2025

Excellent service with delivery to…

Excellent service with delivery to Leicester expedited pro...

N
Nicola Holmes
trustpilot.com Sep 30, 2025

Excellent service.

...

m
mark
trustpilot.com Sep 30, 2025

very happy with fast service …

Great price on a Miele blizzard cleaner great tracke...

E
Eamonn Moore
trustpilot.com Sep 30, 2025

Wrong invoice address

Everything was fine but when we ordered on line it asked me to tick a box if the invoice address was different from the delivery address and I ticked...

K
Kamila Parypa
trustpilot.com Sep 30, 2025

Hi Donaghy Bros

Hi Donaghy Bros, I recently ordered a kettle from your online shop, but unfortunately, it arrived damaged. I've been waiting for a response regarding...

M
Martin
trustpilot.com Sep 30, 2025

Top class 5⭐️

Top class service ,Great prices and very fast...

P
Paula
trustpilot.com Sep 30, 2025

Fantastic service

Fantastic service. Great...

M
Mr
trustpilot.com Sep 30, 2025

good price

good price, swift...

L
Lorraine Crozier
trustpilot.com Sep 30, 2025

Woeful Customer Service …

Was not delivered the day it was meant to. No one contacted me about the non delivery. When I phoned the next day was not given any explanation as to...

C
Carol Houston
trustpilot.com Sep 30, 2025

Your co is great have dealt with you…

Your co is great have dealt with you before, your delivery service is not fit for purpose! They sent a photo of my delivery, not my door on the photo,...

M
Melanie
trustpilot.com Sep 30, 2025

My daughter wanted Sonos headphones for…

My daughter wanted Sonos headphones for her birthday and I was browsing the Internet for them ,the Donaghy Bros came up , I felt quite concerned as I...

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Conclusion

Reviews indicate Donaghy Bros is frequently chosen for competitive prices and generally prompt delivery; many customers report helpful in‑home handling for large appliances. Product condition on arrival is usually satisfactory, but there are isolated cases of items arriving damaged that required returns. A recurring concern among several reviewers is slow or absent responses from customer support and occasional delivery scheduling failures. If you consider buying, check delivery and returns terms, keep photographic evidence on receipt, confirm invoice/address details at order, and use tracking updates to manage delivery expectations.