Reviews indicate Donaghy Bros is frequently chosen for competitive prices and generally prompt delivery; many customers report helpful in‑home handling for large appliances. Product condition on arrival is usually satisfactory, but there are isolated cases of items arriving damaged that required returns. A recurring concern among several reviewers is slow or absent responses from customer support and occasional delivery scheduling failures. If you consider buying, check delivery and returns terms, keep photographic evidence on receipt, confirm invoice/address details at order, and use tracking updates to manage delivery expectations.
Examples from available reviews (Nov 2019 – Feb 2026).
Ordered Monday and received helpful delivery by Wednesday.
“very friendly and helpful gentleman who put the washing machine into my utility room.”
Damaged kettle received and no response from customer service for nine days.
“it's been 216 hours and I still haven't received any update.”
Multiple delivery failures and poor coordination caused unacceptable customer service.
“Unacceptable customer service.”
Great tracked delivery by DPD and the headphones arrived in good condition.
“my daughter was delighted with the condition of the product on delivery”
Mostly praised for fast, careful deliveries and helpful installers; a minority report missed or delayed deliveries and unresolved issues.
Many reviewers cite competitive pricing and clear savings compared with other suppliers; price is a frequent motivator for purchase.
Users report straightforward online ordering, clear tracking updates and easy deliveries; a few note billing or address-entry problems.
Most buyers received well packaged, undamaged products in expected condition; isolated reports describe damaged items requiring returns.
Several reviewers describe slow or absent replies to queries, non-functioning phone/chat and unanswered return requests; a few report responsive staff.
Overall impressions are positive for price and delivery reliability for many customers, but some cite poor after-sales response and delivery errors.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service team responded quickly and postage was quick.
“The customer service team were charming and informative, and responded quickly to my queries.”
Delivery as expected with friendly staff who positioned the freezer.
“Two lovely friendly helpful lads. Freezer put in position.”
Customer loved the service and is enjoying the product.
“Loved your service and also loving the product”
Very competitive price with quick dispatch.
“Very competitive price and quick dispatch.”
Easy website and great service delivering straight to Norfolk.
“Easy web site great service straight to Norfolk uk”
Excellent fast service and a great price.
“Excellent fast service great price.”
Good value with reasonably quick delivery.
“Good value. Reasonably quick delivery”
Company supports every customer, according to reviewer.
“They support every customer”
Product matched description, good price, and delivery occurred on time.
“Product was exactly as described and at a very good price.”
Product was excellent, reasonably priced, with quick and safe delivery.
“Excellent product at a reasonable price.”
Faulty product received and no follow-up or updates from company.
“No followup, chased and chased to be told a new one will be with me by “next week”.”
Parcel arrived safely and on time with good communication.
“Parcel arrived safely & on time. Good communication”
Shipping was delayed but the company kept the customer informed.
“When shipping was delayed they kept me informed.”
Ordering process was easy and delivery was super quick.
“The process of ordering was easy, and the delivery was super quick”
Competitive price with super quick delivery.
“Competitive price and super quick delivery.”
Easy website, competitive prices and next-day delivery with amazing service.
“Delivery next day. Amazing service.”
Great price and fast delivery; reviewer will order again.
“Donaghy Bros were brilliant great price fast delivery”
Dyson cleaner offers great power, suction and value for money.
“Dyson cleaner great value for money”
Washing machine installed next day and old machine removed for a small extra cost.
“it was installed on Saturday morning.”
Ordering was very easy and delivery was prompt; pleased with service.
“Very easy to order didn’t have to wait long for delivery”
Multiple failures in collection, delivery and replacement caused unsatisfactory service.
“Completely unsatisfactory service.”
Customer hasn't received their order and questions feedback request.
“Haven’t yet received my order”
Customer praised excellent price, prompt delivery and easy tracking.
“Excellent price, very prompt delivery and easy parcel tracking.”
Ordered Monday and received helpful delivery by Wednesday.
“very friendly and helpful gentleman who put the washing machine into my utility room.”
Delivery team arrived on time and carried out unpacking and inspection.
“They arrived on time, carried the appliance to our flat”
Customer received a great-priced product delivered very quickly.
“Great price!! Fabulous product, delivered very quickly”
Reviewer describes their experience as brilliant.
“Brilliant.”
Found a significant saving, with simple ordering and swift delivery.
“DB offered a massive saving over other suppliers”
Vacuum cleaner arrived quickly and is perfect.
“My vacuum cleaner arrived quick and is perfect 😊”
Service was super quick, efficient, and competitively priced.
“Super quick, efficient service and competitive pricing.”
Excellent prompt delivery to Leicester and well-packaged quality product.
“Excellent service with delivery to Leicester expedited promptly”
Reviewer states they received excellent service.
“Excellent service.”
Great price and tracked delivery made reviewer very happy.
“Great price on a Miele blizzard cleaner great tracked delivery by DPD”
They entered a separate invoice address but invoice showed delivery address.
“However when the invoice arrived the delivery address and invoice address was the same.”
Damaged kettle received and no response from customer service for nine days.
“it's been 216 hours and I still haven't received any update.”
Top class service with great prices and very fast delivery.
“Top class service ,Great prices and very fast delivery,I would highly recommend Donaghy bros”
Fantastic service, great price and fast delivery.
“Fantastic service. Great price and fast delivery.”
Good price with swift and free delivery.
“good price, swift and free delivery”
Multiple delivery failures and poor coordination caused unacceptable customer service.
“Unacceptable customer service.”
Delivery service left incorrect photo and parcel misplaced, customer found it.
“these young delivery drivers don’t care so long as the parcels are delivered at any address.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donaghy Bros is an online retailer of domestic appliances and electrical goods serving customers in Northern Ireland and the UK. Consumers searching reviews typically look for information on delivery reliability, pricing, product condition on arrival and customer-service responsiveness. Before buying, check the retailer's delivery, returns and warranty policies and confirm carrier and installation options where relevant.