Reviews focus on quick dispatch, good prices, and delivery staff who are attentive. Many also applaud the smooth checkout and easy order tracking. A smaller number mention damaged or faulty items and slow or missing after-sales follow-up. Ratings are mostly very positive, with a clear pocket of low-score complaints.
Examples from available reviews (Nov 2019 – Mar 2026).
Washing machine installed next day and old machine removed for a small extra cost.
“it was installed on Saturday morning.”
Product was excellent, reasonably priced, with quick and safe delivery.
“Excellent product at a reasonable price.”
Faulty product received and no follow-up or updates from company.
“No followup, chased and chased to be told a new one will be with me by “next week”.”
Multiple failures in collection, delivery and replacement caused unsatisfactory service.
“Completely unsatisfactory service.”
Reviewers often mention fast, on-time deliveries and delivery teams who place appliances where customers ask. Some also describe delivery staff handling installation or taking away old items. A smaller number report repeated missed collections, parcels going to the wrong place, or poor coordination.
Many reviews point to lower prices than other sellers and noticeable savings on appliances. Competitive pricing often comes with mentions of tracked or free fast delivery. Only a handful of comments question the prices.
Customers frequently describe online ordering as simple and parcel tracking as easy to follow. Several reviews also praise clear product pages. A few mention invoice address mistakes and deliveries later restricted to kerbside only.
Most reviewers say items arrived as described and worked as expected. Several call out vacuum cleaners and other appliances for dependable performance. A small set report items arriving damaged, destroyed, or faulty.
Many customers appreciate proactive updates when shipments ran late and strong communication from delivery services. Another clear group reports no follow-up, long waits for replies, and refusals to help while pointing to a 48-hour policy. Only a few mention invoice address issues or being told stock was not available.
Feedback is mostly positive, with many recommendations and reports of repeat purchases. The tone is clearly split: lots of five-star praise and a smaller but noticeable set of one-star complaints tied to delivery and post-sale communication. These contrasting experiences lead to uneven customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service team responded quickly and postage was quick.
“The customer service team were charming and informative, and responded quickly to my queries.”
Delivery as expected with friendly staff who positioned the freezer.
“Two lovely friendly helpful lads. Freezer put in position.”
Customer loved the service and is enjoying the product.
“Loved your service and also loving the product”
Very competitive price with quick dispatch.
“Very competitive price and quick dispatch.”
Easy website and great service delivering straight to Norfolk.
“Easy web site great service straight to Norfolk uk”
Excellent fast service and a great price.
“Excellent fast service great price.”
Good value with reasonably quick delivery.
“Good value. Reasonably quick delivery”
Company supports every customer, according to reviewer.
“They support every customer”
Product matched description, good price, and delivery occurred on time.
“Product was exactly as described and at a very good price.”
Product was excellent, reasonably priced, with quick and safe delivery.
“Excellent product at a reasonable price.”
Faulty product received and no follow-up or updates from company.
“No followup, chased and chased to be told a new one will be with me by “next week”.”
Parcel arrived safely and on time with good communication.
“Parcel arrived safely & on time. Good communication”
Shipping was delayed but the company kept the customer informed.
“When shipping was delayed they kept me informed.”
Ordering process was easy and delivery was super quick.
“The process of ordering was easy, and the delivery was super quick”
Competitive price with super quick delivery.
“Competitive price and super quick delivery.”
Easy website, competitive prices and next-day delivery with amazing service.
“Delivery next day. Amazing service.”
Great price and fast delivery; reviewer will order again.
“Donaghy Bros were brilliant great price fast delivery”
Dyson cleaner offers great power, suction and value for money.
“Dyson cleaner great value for money”
Washing machine installed next day and old machine removed for a small extra cost.
“it was installed on Saturday morning.”
Ordering was very easy and delivery was prompt; pleased with service.
“Very easy to order didn’t have to wait long for delivery”
Multiple failures in collection, delivery and replacement caused unsatisfactory service.
“Completely unsatisfactory service.”
Customer hasn't received their order and questions feedback request.
“Haven’t yet received my order”
Customer praised excellent price, prompt delivery and easy tracking.
“Excellent price, very prompt delivery and easy parcel tracking.”
Ordered Monday and received helpful delivery by Wednesday.
“very friendly and helpful gentleman who put the washing machine into my utility room.”
Delivery team arrived on time and carried out unpacking and inspection.
“They arrived on time, carried the appliance to our flat”
Customer received a great-priced product delivered very quickly.
“Great price!! Fabulous product, delivered very quickly”
Reviewer describes their experience as brilliant.
“Brilliant.”
Found a significant saving, with simple ordering and swift delivery.
“DB offered a massive saving over other suppliers”
Vacuum cleaner arrived quickly and is perfect.
“My vacuum cleaner arrived quick and is perfect 😊”
Service was super quick, efficient, and competitively priced.
“Super quick, efficient service and competitive pricing.”
Excellent prompt delivery to Leicester and well-packaged quality product.
“Excellent service with delivery to Leicester expedited promptly”
Reviewer states they received excellent service.
“Excellent service.”
Great price and tracked delivery made reviewer very happy.
“Great price on a Miele blizzard cleaner great tracked delivery by DPD”
They entered a separate invoice address but invoice showed delivery address.
“However when the invoice arrived the delivery address and invoice address was the same.”
Damaged kettle received and no response from customer service for nine days.
“it's been 216 hours and I still haven't received any update.”
Top class service with great prices and very fast delivery.
“Top class service ,Great prices and very fast delivery,I would highly recommend Donaghy bros”
Fantastic service, great price and fast delivery.
“Fantastic service. Great price and fast delivery.”
Good price with swift and free delivery.
“good price, swift and free delivery”
Multiple delivery failures and poor coordination caused unacceptable customer service.
“Unacceptable customer service.”
Delivery service left incorrect photo and parcel misplaced, customer found it.
“these young delivery drivers don’t care so long as the parcels are delivered at any address.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donaghy Bros is a UK retailer of home appliances and electrical goods. It sells through an online store and a physical showroom where customers can view products. Product pages show specifications, prices, availability, and delivery options. Customers can pay by card or use finance, and orders ship via parcel and courier services.