Reviews focus on quick dispatch, good prices, and delivery staff who are attentive. Many also applaud the smooth checkout and easy order tracking. A smaller number mention damaged or faulty items and slow or missing after-sales follow-up. Ratings are mostly very positive, with a clear pocket of low-score complaints.
Examples from available reviews (Nov 2019 – Mar 2026).
Washing machine installed next day and old machine removed for a small extra cost.
“it was installed on Saturday morning.”
Product was excellent, reasonably priced, with quick and safe delivery.
“Excellent product at a reasonable price.”
Faulty product received and no follow-up or updates from company.
“No followup, chased and chased to be told a new one will be with me by “next week”.”
Multiple failures in collection, delivery and replacement caused unsatisfactory service.
“Completely unsatisfactory service.”
Reviewers often mention fast, on-time deliveries and delivery teams who place appliances where customers ask. Some also describe delivery staff handling installation or taking away old items. A smaller number report repeated missed collections, parcels going to the wrong place, or poor coordination.
Many reviews point to lower prices than other sellers and noticeable savings on appliances. Competitive pricing often comes with mentions of tracked or free fast delivery. Only a handful of comments question the prices.
Customers frequently describe online ordering as simple and parcel tracking as easy to follow. Several reviews also praise clear product pages. A few mention invoice address mistakes and deliveries later restricted to kerbside only.
Most reviewers say items arrived as described and worked as expected. Several call out vacuum cleaners and other appliances for dependable performance. A small set report items arriving damaged, destroyed, or faulty.
Many customers appreciate proactive updates when shipments ran late and strong communication from delivery services. Another clear group reports no follow-up, long waits for replies, and refusals to help while pointing to a 48-hour policy. Only a few mention invoice address issues or being told stock was not available.
Feedback is mostly positive, with many recommendations and reports of repeat purchases. The tone is clearly split: lots of five-star praise and a smaller but noticeable set of one-star complaints tied to delivery and post-sale communication. These contrasting experiences lead to uneven customer outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Great tracked delivery by DPD and the headphones arrived in good condition.
“my daughter was delighted with the condition of the product on delivery”
Bought a Miele C3 with friendly in-store advice and quick pickup.
“Bought best hoover ever after solid advice from friendly staff.”
Company beat competitors on price with excellent service and fast delivery.
“They beat Argos , A O , Curry’s and all others on price”
Found company via internet with great price and service; will return.
“Great price, great service”
I recently purchased some home and electrical appliances from Donaghy Bros. The process was straightforward, and the website had a great selection of products to choose from. I was pleased to see that they offered free delivery to Northern Ireland and the UK mainland, which made my purchase even more cost-effective.
The shipping itself was timely, with my items arriving in good condition as expected. I found their customer service to be very responsive when I contacted them with questions about my order status.
Overall, it was a positive shopping experience with Donaghy Bros. Their wide range of products allowed me to find everything needed for my household needs conveniently on one platform - all in one place!
Received damaged product and was refused help due to a 48-hour policy.
“it came completely destroyed packaging damaged and not working.”
Delighted with the service and great speedy delivery.
“delighted with the service, great speedy delivery”
Delivery/service was fast, reliable and very efficient.
“Fast, reliable and very efficient.”
Reviewer praises both product and service.
“Excellent product, excellent service, thank you!”
Reviewer states excellent service and good price from company.
“Excellent service and price from donaghy bros.”
Display model replaced with new item delivered on time at no extra cost.
“It arrived, brand new, on time with no extra cost.”
Very user-friendly ordering and fast, effortless delivery; excellent service.
“Such excellent service!”
Efficient company with an excellent website and strong communications.
“Most efficient company to deal with.”
Helpful delivery staff and excellent overall service.
“Excellent service, the delivery guys were very helpful and accommodating.”
Product looks fantastic and arrived with super-fast delivery.
“Excelent product , looks fantastic in the kitchen and super fast delivery!”
Product matched description and worked excellently; delivery timing unclear.
“Product is exactly as described on the website and works excellently.”
Excellent service with fast arrival and great delivery communication.
“Service was excellent, my order arrived in the matter of days and great communication from delivery team...”
Item was advertised in stock but delayed and limited to kerbside delivery.
“Only after ordering were we told that the item was not in stock”
Allowed staged payments and dispatched item at the requested delivery time.
“It was acceptable to pay for an expensive item in stages.”
Helpful staff secured in-stock machine and delivered quickly, excellent experience.
“it was delivered to my door on the Tuesday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donaghy Bros is a UK retailer of home appliances and electrical goods. It sells through an online store and a physical showroom where customers can view products. Product pages show specifications, prices, availability, and delivery options. Customers can pay by card or use finance, and orders ship via parcel and courier services.