Reviews indicate Donaghy Bros is frequently chosen for competitive prices and generally prompt delivery; many customers report helpful in‑home handling for large appliances. Product condition on arrival is usually satisfactory, but there are isolated cases of items arriving damaged that required returns. A recurring concern among several reviewers is slow or absent responses from customer support and occasional delivery scheduling failures. If you consider buying, check delivery and returns terms, keep photographic evidence on receipt, confirm invoice/address details at order, and use tracking updates to manage delivery expectations.
Examples from available reviews (Nov 2019 – Feb 2026).
Ordered Monday and received helpful delivery by Wednesday.
“very friendly and helpful gentleman who put the washing machine into my utility room.”
Damaged kettle received and no response from customer service for nine days.
“it's been 216 hours and I still haven't received any update.”
Multiple delivery failures and poor coordination caused unacceptable customer service.
“Unacceptable customer service.”
Great tracked delivery by DPD and the headphones arrived in good condition.
“my daughter was delighted with the condition of the product on delivery”
Mostly praised for fast, careful deliveries and helpful installers; a minority report missed or delayed deliveries and unresolved issues.
Many reviewers cite competitive pricing and clear savings compared with other suppliers; price is a frequent motivator for purchase.
Users report straightforward online ordering, clear tracking updates and easy deliveries; a few note billing or address-entry problems.
Most buyers received well packaged, undamaged products in expected condition; isolated reports describe damaged items requiring returns.
Several reviewers describe slow or absent replies to queries, non-functioning phone/chat and unanswered return requests; a few report responsive staff.
Overall impressions are positive for price and delivery reliability for many customers, but some cite poor after-sales response and delivery errors.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Great tracked delivery by DPD and the headphones arrived in good condition.
“my daughter was delighted with the condition of the product on delivery”
Bought a Miele C3 with friendly in-store advice and quick pickup.
“Bought best hoover ever after solid advice from friendly staff.”
Company beat competitors on price with excellent service and fast delivery.
“They beat Argos , A O , Curry’s and all others on price”
Found company via internet with great price and service; will return.
“Great price, great service”
I recently purchased some home and electrical appliances from Donaghy Bros. The process was straightforward, and the website had a great selection of products to choose from. I was pleased to see that they offered free delivery to Northern Ireland and the UK mainland, which made my purchase even more cost-effective.
The shipping itself was timely, with my items arriving in good condition as expected. I found their customer service to be very responsive when I contacted them with questions about my order status.
Overall, it was a positive shopping experience with Donaghy Bros. Their wide range of products allowed me to find everything needed for my household needs conveniently on one platform - all in one place!
Received damaged product and was refused help due to a 48-hour policy.
“it came completely destroyed packaging damaged and not working.”
Delighted with the service and great speedy delivery.
“delighted with the service, great speedy delivery”
Delivery/service was fast, reliable and very efficient.
“Fast, reliable and very efficient.”
Reviewer praises both product and service.
“Excellent product, excellent service, thank you!”
Reviewer states excellent service and good price from company.
“Excellent service and price from donaghy bros.”
Display model replaced with new item delivered on time at no extra cost.
“It arrived, brand new, on time with no extra cost.”
Very user-friendly ordering and fast, effortless delivery; excellent service.
“Such excellent service!”
Efficient company with an excellent website and strong communications.
“Most efficient company to deal with.”
Helpful delivery staff and excellent overall service.
“Excellent service, the delivery guys were very helpful and accommodating.”
Product looks fantastic and arrived with super-fast delivery.
“Excelent product , looks fantastic in the kitchen and super fast delivery!”
Product matched description and worked excellently; delivery timing unclear.
“Product is exactly as described on the website and works excellently.”
Excellent service with fast arrival and great delivery communication.
“Service was excellent, my order arrived in the matter of days and great communication from delivery team...”
Item was advertised in stock but delayed and limited to kerbside delivery.
“Only after ordering were we told that the item was not in stock”
Allowed staged payments and dispatched item at the requested delivery time.
“It was acceptable to pay for an expensive item in stages.”
Helpful staff secured in-stock machine and delivered quickly, excellent experience.
“it was delivered to my door on the Tuesday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Donaghy Bros is an online retailer of domestic appliances and electrical goods serving customers in Northern Ireland and the UK. Consumers searching reviews typically look for information on delivery reliability, pricing, product condition on arrival and customer-service responsiveness. Before buying, check the retailer's delivery, returns and warranty policies and confirm carrier and installation options where relevant.