Customers often praise fast delivery and sturdy packaging that protects bulbs and plants. Many say items arrive healthy and ready to plant. Others report dead or rotting plants, the wrong varieties, and issues that were never put right. Several reviewers also mention missing deliveries and slow or no replies from customer support.
Examples from available reviews (May 2017 – Feb 2026).
Delivered on time and goods were as described.
“DELIVERED ON TIME AND THE GOODS WERE AS DESCRIBED WELL PLEASED”
Plants arrived on time, well packed and in very good condition.
“Plants arrived on time and in very good condition.”
Ordered memorial plant but it's stuck in an Evrii depot for five days.
“My plant has now been in a local Evrii depot for 5 days”
Grafted plants arrived in poor condition and lacked roots.
“They were a disgrace and should not have been sent out in that condition.”
Some reviewers describe helpful phone staff and refunds for faulty items. Others say responses are slow or unhelpful when parts are missing or replacements are needed. Reports of refused help sit alongside accounts where problems were resolved.
Shoppers often point to competitive prices, frequent promotions, and good value. Free delivery and simple ordering add to that for many buyers. A small number of value remarks appear in reviews where poor product condition reduced satisfaction.
Customers describe an easy website and a clear online checkout, with tracked delivery. Positive reviews often mention prompt, tracked shipping. A few reviewers say the online catalogue does not give enough product detail.
Many reviews praise firm bulbs, healthy plants, and well-prepared specimens on arrival. Another set describes rotted plugs, the wrong species, and grafted plants with no roots. Some deliveries arrived dried out, shrivelled, or otherwise unsaleable.
Several complaints describe orders marked as dispatched but never received, and parcels stuck at local depots. Multiple reviewers report no email reply or delayed contact from support. A smaller group mention clear dispatch messages and tracking updates.
Reviews split between customers happy with healthy, well-packed items and those who received damaged or incorrect stock. Positive feedback stresses speed and good condition on arrival. Negative feedback focuses on unresolved orders and poor communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Grafted plants arrived in poor condition and lacked roots.
“They were a disgrace and should not have been sent out in that condition.”
Purchased numerous plug plants and potted vegetables this year.
“We have purchased numerous plug plants and potted vegetables this year.”
Bulbs were missing and customer service refused assistance.
“customer service simply don't care.”
I ordered Tomato Crimson Crush F and broccoli Sun King F1 seeds from this company but received different seeds. I emailed the company to notify them and for two days, there was no response from them. When they finally responded, the salesperson was very unprofessional on how he approached the matter. To me, it appears they do not care at all about customer service or business ethics. It was very disappointing as the return trip took too long and when I received the seeds, the rain had stopped. I had to keep them for a few months awaiting favorable weather conditions for planting. I would not recommend it!
Order delayed and some tiny plug plants arrived dried and shrivelled.
“Some have arrived dried up shrivelled not even a label to say what they are!”
Ordered several packets of seeds from Dobies.
“I ordered several packets of seeds from Dobies.”
Some plants arrived months late, poorly packaged and partly dead.
“Some plants arrived months after the order, not packaged properly, dried out, one of the 3 actually dead”
Seeds were not dispatched within the promised 3–5 days and no contact.
“Very disappointed that seeds were not dispatched in the 3-5 days stated in the order confirmation.”
Warning that orders are not being despatched despite taking payment.
“NEW BUYERS BEWARE, DO NOT ORDER FROM THIS SITE!!! SAME COMPANY AS SUTTONS!!! BOTH NOT DESPATCHING ANY ORDERS BUT TAKING IMMEDIATE PAYMENT!!!”
Wrong parts were sent and promised replacements never arrived.
“sent the wrong pieces and a shortage of nuts and bolts”
Only two of four trees were sent and the remainder could not be supplied.
“Placed an order for 4 trees and received only 2.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dobies is a UK mail-order and online retailer focused on seeds, bulbs, plants, trees, and gardening supplies. Its online catalogue includes seed packets, plug plants, fruit trees, ornamental bulbs, and garden tools. Customers order through the website for tracked delivery across the UK. Dobies offers phone and email help for orders and returns, and sends parcels via national carriers.