Reviews show a pattern of reliable delivery and effective packaging for many orders, which can be important when buying bulbs or potted plants by post. At the same time, there are numerous reports of inconsistent plant quality—ranging from healthy, well-packed bulbs to rotted, damaged or incorrect specimens. Customer support responses are uneven: several customers report helpful refunds and clear tracking, while others experienced delayed or unprofessional replies. If you consider buying from Dobies, check tracking on delivery, photograph any defects on arrival and contact customer service promptly if plants are damaged or incorrect.
Examples from available reviews (May 2017 – Feb 2026).
They sent wrong seeds and provided poor, slow customer service.
“they do not care at all about customer service or business ethics.”
Expensive plant arrived in poor condition and was unsellable.
“it was an absolute mess”
Plants arrived on time, well packed and in very good condition.
“Plants arrived on time and in very good condition.”
Plant arrived unhealthy but Dobies provided a helpful refund.
“I contacted Dobies who were very helpful and refunded my puchase”
Delivery and fulfilment are often praised for timely, well-packed arrivals, though some customers report slow returns and handling problems.
Some customers mention good prices and choice, while others report poor value when plants arrive damaged or not as expected.
Ordering and the website experience are described as straightforward by several customers, with convenience noted by those avoiding garden-centre trips.
Reports on product condition vary: many praise healthy bulbs and clever packaging, but multiple reviews describe rotted, damaged or incorrect plants.
Communication is inconsistent: some customers received helpful refunds and clear tracking, while others report no replies or unprofessional responses.
Overall impressions are mixed: positive delivery and packaging comments coexist with repeated complaints about plant quality and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Grafted plants arrived in poor condition and lacked roots.
“They were a disgrace and should not have been sent out in that condition.”
Purchased numerous plug plants and potted vegetables this year.
“We have purchased numerous plug plants and potted vegetables this year.”
Bulbs were missing and customer service refused assistance.
“customer service simply don't care.”
I ordered Tomato Crimson Crush F and broccoli Sun King F1 seeds from this company but received different seeds. I emailed the company to notify them and for two days, there was no response from them. When they finally responded, the salesperson was very unprofessional on how he approached the matter. To me, it appears they do not care at all about customer service or business ethics. It was very disappointing as the return trip took too long and when I received the seeds, the rain had stopped. I had to keep them for a few months awaiting favorable weather conditions for planting. I would not recommend it!
Order delayed and some tiny plug plants arrived dried and shrivelled.
“Some have arrived dried up shrivelled not even a label to say what they are!”
Ordered several packets of seeds from Dobies.
“I ordered several packets of seeds from Dobies.”
Some plants arrived months late, poorly packaged and partly dead.
“Some plants arrived months after the order, not packaged properly, dried out, one of the 3 actually dead”
Seeds were not dispatched within the promised 3–5 days and no contact.
“Very disappointed that seeds were not dispatched in the 3-5 days stated in the order confirmation.”
Warning that orders are not being despatched despite taking payment.
“NEW BUYERS BEWARE, DO NOT ORDER FROM THIS SITE!!! SAME COMPANY AS SUTTONS!!! BOTH NOT DESPATCHING ANY ORDERS BUT TAKING IMMEDIATE PAYMENT!!!”
Wrong parts were sent and promised replacements never arrived.
“sent the wrong pieces and a shortage of nuts and bolts”
Only two of four trees were sent and the remainder could not be supplied.
“Placed an order for 4 trees and received only 2.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dobies is a UK-based mail-order garden retailer and nursery supplying seeds, plants, bulbs, gardening tools and growing advice via an online shop. It serves home gardeners and offers delivery across the UK, with product ranges that include bedding plants, shrubs, bulbs and garden equipment. Consumers searching reviews for Dobies will commonly find feedback on delivery, plant condition, returns and customer service.