Reviews show a pattern of reliable delivery and effective packaging for many orders, which can be important when buying bulbs or potted plants by post. At the same time, there are numerous reports of inconsistent plant quality—ranging from healthy, well-packed bulbs to rotted, damaged or incorrect specimens. Customer support responses are uneven: several customers report helpful refunds and clear tracking, while others experienced delayed or unprofessional replies. If you consider buying from Dobies, check tracking on delivery, photograph any defects on arrival and contact customer service promptly if plants are damaged or incorrect.
Examples from available reviews (May 2017 – Feb 2026).
They sent wrong seeds and provided poor, slow customer service.
“they do not care at all about customer service or business ethics.”
Expensive plant arrived in poor condition and was unsellable.
“it was an absolute mess”
Plants arrived on time, well packed and in very good condition.
“Plants arrived on time and in very good condition.”
Plant arrived unhealthy but Dobies provided a helpful refund.
“I contacted Dobies who were very helpful and refunded my puchase”
Delivery and fulfilment are often praised for timely, well-packed arrivals, though some customers report slow returns and handling problems.
Some customers mention good prices and choice, while others report poor value when plants arrive damaged or not as expected.
Ordering and the website experience are described as straightforward by several customers, with convenience noted by those avoiding garden-centre trips.
Reports on product condition vary: many praise healthy bulbs and clever packaging, but multiple reviews describe rotted, damaged or incorrect plants.
Communication is inconsistent: some customers received helpful refunds and clear tracking, while others report no replies or unprofessional responses.
Overall impressions are mixed: positive delivery and packaging comments coexist with repeated complaints about plant quality and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Very speedy delivery; onions look good though unplanted yet.
“very speedy delivery, onions look good, wont know until I plant them.”
Plant arrived well packaged, healthy with signs of new growth.
“The plant arrived in good condition and it was well packaged.”
Delivered on time and goods were as described.
“DELIVERED ON TIME AND THE GOODS WERE AS DESCRIBED WELL PLEASED”
Received good quality plants, well packaged and on time.
“Received good quality plants well packaged and Received on time.”
Ordering was efficient but online catalogue lacks detailed information.
“The order process was very efficient”
They offer good products and good service.
“Good products and good service”
Order was delivered as requested.
“Delivered as requested”
Potatoes arrived promptly, in good condition and well packed.
“potatoes arrived promptly and in good condition and were well packed”
Ordered memorial plant but it's stuck in an Evrii depot for five days.
“My plant has now been in a local Evrii depot for 5 days”
Easy to order, great selection, nicely packaged and delivered fast.
“Easy to order, great selection of seeds. Nicely packaged and fast delivery, thank you!”
Website was easy to use and delivery was prompt.
“Easy to use web-site. Prompt delivery.”
Half the potato order arrived; the rest is delayed awaiting new date.
“Half the order has arrived (Potatoes) the rest has been delayed”
Dobies stocked a hard-to-find item and it arrived as expected.
“The free delivery was a bonus.”
Quick delivery, good prices and overall happy with purchase.
“Quick delivery. Good prices. Happy with purchase.”
Excellent choice and very quick delivery.
“Excellent choice and very quick delivery”
Item well prepared, packed, and delivered with speedy service.
“Very well prepared and packed. Lovely pink Pussie willow. Speedy service. Well done.”
Everything arrived on time and phone staff were helpful.
“Everything came on time. I also spoke to helpful people on the phone”
Goods not supplied despite dispatch email; please sort this out.
“you have not suppliedthe goods i ordered which you say were dispached on 08 02 2026 and sent me another email about a diffrent order i had placed with you please sort this out”
Ordering was easy and offered great value for money.
“Easy ordering and great value for money”
Excellent choice and very quick delivery.
“Excellent choice and very quick delivery”
Pansies arrived wilted and customer service hasn't replied.
“I sent an email requesting a replacement or refund but no reply as yet.”
Trees arrived as poor, mismatched specimens needing substantial work.
“These are poor specimens”
Cannot comment because the order has not been received yet.
“Cannot comment as I have not received my order yet.”
Healthy plants were delivered quickly.
“Health plants quickly delivered”
Expensive plant arrived in poor condition and was unsellable.
“it was an absolute mess”
Around 30% of the plugs were rotted and not fit for purpose.
“About 30 % of the plugs were rotted”
I received lavender instead of the echinacea I ordered.
“I seem to have been sent lavender instead of echinacea.”
Plant was delivered on time and in good condition.
“The plant was delivered on time in good condition.”
Hedge trimmer feels strong and solid; satisfied with purchase.
“We are very satisfied with our hedge trimmer.”
Customer service was very unhelpful.
“Very unhelpful”
Saved me going to the garden centre.
“SAVE ME GOING TO THE GARDEN CENTURE”
Easy to order and good prices, though some pansies arrived dead.
“Great prices and advice as to how to care for the trees.”
Plant arrived unhealthy but Dobies provided a helpful refund.
“I contacted Dobies who were very helpful and refunded my puchase”
Transaction straightforward; delivery slightly delayed but well packed and tracked.
“there was a slight delay in delivery, but the plant came well packed”
Tete a tete bulbs arrived quickly, firm and well packaged.
“Tete a tete bulbs arrived very quickly and packaged well.”
Parcel arrived on time and in perfect condition.
“Parcel on time and in perfect condition”
Plants arrived on time, well packed and in very good condition.
“Plants arrived on time and in very good condition.”
Dobies offered great prices, choice and service.
“Great prices, great choice, and great service.”
Healthy bulbs arrived on time.
“Healthy bulbs arrived on time”
Quick tracked delivery; plants arrived well packaged and healthy.
“Quick, tracked delivery. Well packaged and the plants arrived in a good, healthy condition.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Dobies is a UK-based mail-order garden retailer and nursery supplying seeds, plants, bulbs, gardening tools and growing advice via an online shop. It serves home gardeners and offers delivery across the UK, with product ranges that include bedding plants, shrubs, bulbs and garden equipment. Consumers searching reviews for Dobies will commonly find feedback on delivery, plant condition, returns and customer service.