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DKN Fitness UK
Experiences & Reviews

DKN Fitness UK is a supplier of home and light-commercial fitness equipment, including treadmills, exercise bikes and cross‑trainers. The brand and its models are sold via online retailers and specialist fitness sellers and are accompanied by manufacturer warranties and advertised after‑sales support. Consumers researching DKN Fitness UK typically look for product reliability, warranty terms, spare‑parts availability and customer support responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 18d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Most reviews describe poor after‑sales handling and slow or absent warranty support; a few report prompt retailer interventions.

Share
19%
Weak
💰

Value for money

Several reviewers judged cost as poor value when machines failed early or spare parts were unavailable; some found good value.

Share
5%
Weak
⚡

User experience

Many users report faults, program or app limitations and interrupted use; a minority describe satisfactory day‑to‑day performance.

Share
18%
Weak
🔧

Product quality

Numerous reports cite motor, belt, bearing or frame failures after months or a few years; a few users praise build quality.

Share
18%
Weak
📞

Communication

Frequent complaints about unanswered emails, unreturned calls and slow replies; several reviews contrast this with quick individual responses.

Share
19%
Weak
⭐

Overall experience

Overall sentiment is negative in most reviews, driven by recurring faults and support problems though some customers report positive outcomes.

Share
20%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

c
customer
trustpilot.com Sep 30, 2025

I had my DKN EZRUN Treadmill for about…

I had my DKN EZRUN Treadmill for about 2 years and the motor failed.. I contacted after sales and was told my machine only came with a 2 year warranty...

a
alastair smithers
trustpilot.com Sep 30, 2025

Our exercise bike is showing error5…

Our exercise bike is showing error5 despite sending emails asking for assi...

G
GA-J
trustpilot.com Sep 30, 2025

Frame metal fatigues and ripped after 3 years.

Machine lasted 3 years before the frame metal-fatigued where the incline jack attaches to the frame. It's a write off that cost over £1600. After 2 ye...

M
Martyn James
trustpilot.com Sep 30, 2025

Bought a DKN AM-E exercise bike Which…

Bought a DKN AM-E exercise bike Which needed a new drive belt. This is where the problems immediately started. Contacted DKN through their website req...

H
Howard Smith
trustpilot.com Sep 30, 2025

DKN EXERCISE BIKE

Bought a DKN AM-E exercise bike in May 2024. Left pedal flew off. I replaced it and informed Sweatband (DKN Ebay shop) who did reply. Shortly after, d...

R
Rose beattie
trustpilot.com Sep 30, 2025

Avoid buying from this company

Avoid buying from this company bought a recumbent bike it needs a...

A
Ainslie Innes
trustpilot.com Sep 30, 2025

EZ Treadmill

I purchased a EZ Treadmill. After 3 months of use twice a week the motor has gone. I'm heading into my third month of not bein...

D
David Creighton
trustpilot.com Sep 30, 2025

Dkn emx 800 issues

I bought the Dkn emx 800 Cross trainer, at first all was well, then after 6 months the heart pulse monitors failed to connect to the unit (I have 2 bo...

I
Iain
trustpilot.com Sep 30, 2025

Non existent warranty support

Purchased a EB-2400i exercise bite just over 12 months ago, so its well within its 2 year warranty. The control panel has stopped working (making the...

R
Rob Smith
trustpilot.com Sep 30, 2025

Don't believe the hype

DKN have been very clever in how to market their products and ensure the customer only reads the reviews it would like. Purchased a treadmill through...

C
Cleopatra Russell
trustpilot.com Sep 30, 2025

Best treadmill ever

Best treadmill ever. Happy with all the specifications and it is performing well. Worth the money. Few years ago I've ru...

M
Matthew
trustpilot.com Sep 30, 2025

DKN EZrun

no problems with sweatband but the DKN Ezrun I have found to be a poor product. We have had the treadmill 2.5 years and on average used for 5k per wee...

J
John McElwaine
trustpilot.com Sep 30, 2025

Zero customer service

I need a spare part for a 3 year old machine- I have been completely ignored by this company Telephone line is no longer answered- does not even ring...

M
Michael Perry
trustpilot.com Sep 30, 2025

Awful company

They have no customer service to talk. All done via email and text chat which they seem to ignore for weeks at a time. Replacement item th...

D
Darren J
trustpilot.com Sep 30, 2025

NOT RECOMMENDED.

NOT RECOMMENDED. I bought a DKN Roadrun treadmill, and after little use it developed a problem. Absolutely shocking backup. I have been fobbed off for...

H
Harry
trustpilot.com Sep 30, 2025

DKN EzRun Motor failed - no after sales service

Avoid this company...I purcahsed a DKN EZRUN treadmill, the motor has failed after 3 years.... I contacted the compnay and they have told me the warra...

R
Richard Tuffin
trustpilot.com Sep 30, 2025

The DKN emb600 is a very good quality…

The DKN emb600 is a very good quality exercise bike. It did malfunction after 10 months. Sweatband sent...

G
George
trustpilot.com Sep 30, 2025

Waste of time and money.

Terrible experience!! I purchased a second hand DKN XC140i treadmill which is less then 1 year old, the motor blew ,mashine now is showing a fault E5....

A
Allan Kerr
trustpilot.com Sep 30, 2025

Excellent service from DKN

My exercise broke down after 12 months use. I wrote to DKN who replied within 24 hours with a suggestion to replace the power adapter. I received the...

R
Richard
trustpilot.com Sep 30, 2025

Great response although I didn't buy the unit direct from them!

I didn't buy the cross-trainer direct from DKN but it was great - a bit of work to put together but that's expected of a complex piece of kit. My reas...

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Conclusion

Reviews for DKN Fitness UK show a split between product performance and after‑sales experience. Multiple reviewers describe motor, belt or frame failures and significant difficulty obtaining spare parts or warranty repairs. At the same time, some customers report fast, effective responses and successful part replacements, sometimes via retailers. Consumers should check warranty length, spare‑parts policies and retailer support before purchase, and consider model‑specific feedback (for example motor longevity and app usability) when comparing alternatives.