Reviews for DKN Fitness UK show a split between product performance and after‑sales experience. Multiple reviewers describe motor, belt or frame failures and significant difficulty obtaining spare parts or warranty repairs. At the same time, some customers report fast, effective responses and successful part replacements, sometimes via retailers. Consumers should check warranty length, spare‑parts policies and retailer support before purchase, and consider model‑specific feedback (for example motor longevity and app usability) when comparing alternatives.
Examples from available reviews (Apr 2022 – Feb 2026).
Motor failed after two years and spare parts unavailable.
“motor failed.. I contacted after sales and was told my machine only came with a 2 year warranty”
Motor failed after three years and warranty expired; poor after-sales response.
“the motor has failed after 3 years.... I contacted the compnay and they have told me the warranty is only for 2 years”
DKN responded quickly and sent replacement parts to repair the bike.
“I wrote to DKN who replied within 24 hours with a suggestion to replace the power adapter.”
Treadmill is sturdy but programmes and app support are clunky and disappointing.
“you can't preset the speeds when starting a program such as interval running”
Most reviews describe poor after‑sales handling and slow or absent warranty support; a few report prompt retailer interventions.
Several reviewers judged cost as poor value when machines failed early or spare parts were unavailable; some found good value.
Many users report faults, program or app limitations and interrupted use; a minority describe satisfactory day‑to‑day performance.
Numerous reports cite motor, belt, bearing or frame failures after months or a few years; a few users praise build quality.
Frequent complaints about unanswered emails, unreturned calls and slow replies; several reviews contrast this with quick individual responses.
Overall sentiment is negative in most reviews, driven by recurring faults and support problems though some customers report positive outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
I recently purchased some fitness equipment from DKN Fitness and am extremely happy with my experience. The products are of very high quality and I could instantly feel the difference in my workout routine.
The customer service team was also very helpful and informative, providing me with all the information I needed to make a well-informed decision when purchasing their product. The ordering process was easy and hassle-free too.
The industry-leading design is evident in their products as they look sleek and modern; a great addition to any home gym setup. Overall, I would highly recommend DKN Fitness to anyone looking for high-quality sports and fitness products that will help them achieve their fitness goals!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DKN Fitness UK is a supplier of home and light-commercial fitness equipment, including treadmills, exercise bikes and cross‑trainers. The brand and its models are sold via online retailers and specialist fitness sellers and are accompanied by manufacturer warranties and advertised after‑sales support. Consumers researching DKN Fitness UK typically look for product reliability, warranty terms, spare‑parts availability and customer support responsiveness.