Reviewers often describe mechanical failures in motors, bearings, and frames, along with trouble getting spare parts or warranty repairs. Several say emails went unanswered and phone lines stopped being picked up. Others report quick, helpful replies, fast part replacements, and clear delivery updates. Outcomes range from rapid fixes to faults that drag on for months without resolution.
Examples from available reviews (Apr 2022 – Mar 2026).
Motor failed after two years and spare parts unavailable.
“motor failed.. I contacted after sales and was told my machine only came with a 2 year warranty”
Treadmill motor failed after three months and part delays prevented use.
“After 3 months of use twice a week the motor has gone.”
DKN responded quickly and sent replacement parts to repair the bike.
“I wrote to DKN who replied within 24 hours with a suggestion to replace the power adapter.”
DKN staff helped locate a power unit solution even for discontinued product.
“Alex G went out of his way to find a solution even though it's out of production now”
Many reviews describe warranty claims that never get resolved and long waits for replacement parts. Multiple customers say the service team didn’t reply to emails or stopped answering the phone. Another set of reviews mentions quick diagnostics, same-day responses, and replacements that arrived as promised.
Some reviewers say the product met their price expectations and describe it as good value. These positive price comments appear less often than reports of early mechanical failure. A few buyers pair price praise with compliments about build quality.
Several customers mention easy online ordering, simple assembly, and on-time delivery. Others point to software and usability problems, including clunky programmes and unreliable pulse readings. Experiences include both smooth buying and day-to-day frustrations.
Multiple accounts describe parts failing, including motors, bearings, drive belts, and frame fatigue. In contrast, some reviewers praise robust, gym-quality treadmills and quiet, comfortable bikes. Reports include smoke and electrical error codes, alongside comments that certain models hold up well over time.
Many reviews describe support requests going unanswered and difficulty getting technical details or spare-part sizes. At the same time, several customers report clear, quick email replies and staff who tracked down hard-to-find parts. Communication feedback splits sharply between responsive and unresponsive experiences.
Experiences split between fast, effective fixes and long-running problems that never get resolved. Complaints focus on after-sales support, spare-parts availability, and how warranties are handled. Positive feedback highlights quick replacements, helpful staff, and dependable delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some fitness equipment from DKN Fitness and am extremely happy with my experience. The products are of very high quality and I could instantly feel the difference in my workout routine.
The customer service team was also very helpful and informative, providing me with all the information I needed to make a well-informed decision when purchasing their product. The ordering process was easy and hassle-free too.
The industry-leading design is evident in their products as they look sleek and modern; a great addition to any home gym setup. Overall, I would highly recommend DKN Fitness to anyone looking for high-quality sports and fitness products that will help them achieve their fitness goals!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DKN Fitness UK supplies and distributes home and light-commercial fitness equipment in the UK. Its range includes treadmills, exercise bikes, recumbent bikes, plus replacement parts and accessories. Customers can buy through the company website and through regional retail partners. The company offers support channels and lists warranty terms and parts options for equipment it sells.