Many reviewers point to competitive pricing, fast delivery, and solidly built stoves that heat well. A large share also mentions helpful staff and an easy ordering process. Several reviews describe serious fulfilment issues, including wrong or missing items, stock shown as available when it was not, and rough handling by couriers. A few accounts report installation problems that were not resolved, plus at least one safety concern after removal work.
Examples from available reviews (Oct 2019 – Feb 2026).
Efficient service, quick delivery, well packed items and great prices.
“Really efficient helpful service great stoves.”
Long unresolved issues, poor customer service and unsafe unfinished work.
“they removed the gas fire and broke up the slate hearth, leaving us with an exposed gas pipe”
Items advertised in stock were unavailable and misleading, causing financial loss.
“items I ordered were clearly marked as “in stock” with 48-hour delivery”
Company easy to deal with, but courier communication and delivery poor.
“All in all Direct Stoves good to deal with but choice of courier could be better.”
Many reviews praise helpful staff, clear prices, and quick installations. Others repeatedly report incorrect deliveries, installation delays, and problems that dragged on without being fixed. A small but notable group describe removal or installation work that felt unsafe or was left unfinished.
Many reviewers say the stoves and fires are competitively priced and good value. Several link that value to on-time delivery and getting the right items first time. A few complaints mention extra cost or hassle when mistakes meant reordering or additional work.
Few reviews discuss the website or day-to-day stove use, but those that do are mostly positive, describing easy navigation and straightforward operation. Usability comes up less often than service and delivery. When mentioned, customers also note tidy installations and simple controls.
Several reviewers describe the stoves as well made, economical, and effective at heating. Many also speak positively about packaging and replacement parts. A smaller number report being supplied the wrong product or finding the stove did not suit their chimney.
Many reviews highlight responsive staff, helpful calls, and proactive updates. Recurring negatives focus on courier communication, slow updates, and online stock showing as available when it was not. Several customers say they had to call to get progress updates or sort delivery issues.
Many high-satisfaction reviews describe smooth purchases and effective aftercare. Low-score feedback centres on fulfilment failures, poor courier conduct, and service problems left unresolved. The contrast is clear between many dependable orders and a smaller set marked by serious breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Stove good; missing part quickly replaced, but order confirmation missing.
“they provided a replacement part within 2 days.”
Good product with pleasant delivery and helpful finance options.
“Great product, delivered by a really nice guy”
Stove delivered as agreed and showroom staff were very helpful.
“Stove was delivered on agreed day”
Fabulous product and smooth process from ordering to fitting.
“Fabulous product and a great experience from ordering to fitting in place.”
Salesperson helpful, but delivery communication was a nightmare.
“the communication between me, dispatches , and the delivery co, was a nightmare.”
Delivery service left item by a gate, not near the door.
“leaving it by a gate no where near the door”
High-quality product and professional, quick installation service.
“Great product with a professional service”
Months-long missing items and poor communication, refund handled badly.
“lack of communication and proactive customer service from this company is terrible.”
Helpful staff and great product, but long lead time.
“Only point missing was the lead time on the product I ordered”
Sale helpful, but wrong fire ordered and delayed installation with extra costs.
“they had ordered the wrong fire.”
Good communication and clear delivery tracking, no problems.
“Great communication and tracking for delivery.”
Professional staff and installers delivered a high-quality installation.
“Installation and fire were great quality”
Promises of fast delivery broken; out-of-stock and poor communication.
“it was out of stock (although the web page continued showing that the BBQ was on stock).”
Items advertised in stock were unavailable and misleading, causing financial loss.
“items I ordered were clearly marked as “in stock” with 48-hour delivery”
Helpful staff simplified purchase and ongoing support process.
“make the purchase and support process as simple as possible.”
Competitive price and prompt delivery, with good communication.
“Their price was very competitive and I would use again.”
Great service, good communication; reviewer would recommend.
“Great service. Good communication. Would recommend.”
Order completed quickly with delivery as scheduled in 48 hours.
“delivery 48 hours later as scheduled”
My stove was delivered in less than a week, and I have been extremely pleased with how simple it is to operate.
The delivery was prompt, the stove is functional, and I am able to generate enough heat to dry my clothes in an hour or so.
I'm glad I went with this one instead of one of the cheaper options available on Amazon.
Since, I do a lot of camping by myself, so it's so nice to be able to sit around the fire, cook some dinner and read a book instead of having to eat cold food. Definitely would recommend this product to anyone who loves to camp!
Delivery was delayed three weeks and customer service failed to keep them informed.
“We were not kept informed and only updated when we made the effort to telephone Direct Stoves.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Stoves is a UK retailer selling wood-burning, multi-fuel, gas, and electric stoves, along with fireplace products. It offers stoves, flue parts, hearths, and installation accessories through an online catalogue and a physical showroom. The company delivers across the UK and arranges installation via accredited fitters. Product pages list technical specifications and sizing to help customers choose. Support is available by phone and email for product questions and order help.