Many reviewers point to competitive pricing, fast delivery, and solidly built stoves that heat well. A large share also mentions helpful staff and an easy ordering process. Several reviews describe serious fulfilment issues, including wrong or missing items, stock shown as available when it was not, and rough handling by couriers. A few accounts report installation problems that were not resolved, plus at least one safety concern after removal work.
Examples from available reviews (Oct 2019 – Feb 2026).
Efficient service, quick delivery, well packed items and great prices.
“Really efficient helpful service great stoves.”
Long unresolved issues, poor customer service and unsafe unfinished work.
“they removed the gas fire and broke up the slate hearth, leaving us with an exposed gas pipe”
Items advertised in stock were unavailable and misleading, causing financial loss.
“items I ordered were clearly marked as “in stock” with 48-hour delivery”
Company easy to deal with, but courier communication and delivery poor.
“All in all Direct Stoves good to deal with but choice of courier could be better.”
Many reviews praise helpful staff, clear prices, and quick installations. Others repeatedly report incorrect deliveries, installation delays, and problems that dragged on without being fixed. A small but notable group describe removal or installation work that felt unsafe or was left unfinished.
Many reviewers say the stoves and fires are competitively priced and good value. Several link that value to on-time delivery and getting the right items first time. A few complaints mention extra cost or hassle when mistakes meant reordering or additional work.
Few reviews discuss the website or day-to-day stove use, but those that do are mostly positive, describing easy navigation and straightforward operation. Usability comes up less often than service and delivery. When mentioned, customers also note tidy installations and simple controls.
Several reviewers describe the stoves as well made, economical, and effective at heating. Many also speak positively about packaging and replacement parts. A smaller number report being supplied the wrong product or finding the stove did not suit their chimney.
Many reviews highlight responsive staff, helpful calls, and proactive updates. Recurring negatives focus on courier communication, slow updates, and online stock showing as available when it was not. Several customers say they had to call to get progress updates or sort delivery issues.
Many high-satisfaction reviews describe smooth purchases and effective aftercare. Low-score feedback centres on fulfilment failures, poor courier conduct, and service problems left unresolved. The contrast is clear between many dependable orders and a smaller set marked by serious breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Prompt delivery and a fire matching description, good value.
“Great service, prompt delivery.”
Correct product at good price with prompt delivery and follow-up call.
“Direct Stoves had exactly what we wanted and at a very good price.”
Long unresolved issues, poor customer service and unsafe unfinished work.
“they removed the gas fire and broke up the slate hearth, leaving us with an exposed gas pipe”
Helpful and efficient company that mitigated supplier issues and good couriers.
“Direct Stoves were great - very helpful and efficient.”
Responsive company with phone support and hassle-free problem resolution.
“you can phone and speak to a person and any problem is resolved without fuss.”
Poor customer service and stock management with delayed refund.
“Terrible customer service, stock management and general customer care.”
Excellent service and well-made stove, though some usability improvements wanted.
“the stove is very well made and looks great”
Quick, easy ordering and timely delivery; issue resolved efficiently.
“Ordering was quick and easy.”
Good price with great communication and fast delivery.
“Excellent price, great communication and fast delivery!”
Helpful and efficient service from order through installation.
“Very good service from start to install , very helpful and efficient.”
Best price in UK with perfect order handling and delivery.
“Best price available in the UK.”
Reasonable price, timely deliveries and very responsive staff communication.
“We can't praise more for the staff for their effective communication.”
Stove unsuitable for chimney despite provided dimensions and poor sales support.
“sold me a stove that didn't fit our chimney area despite being given the dimensions.”
Excellent stove and very helpful company.
“Brilliant stove and very helpful company.”
Competitive price and selection, but long six-week delivery wait.
“Only downside was the 6 week wait for delivery”
Delivery delayed but updates and options provided, then delivered safely.
“I was kept up to date and offered options.”
Transaction was perfect and reviewer is very pleased.
“Perfect transaction. Very pleased.”
Friendly customer service and efficient delivery.
“Great customer service, friendly and efficient delivery”
Clear, helpful service with timely delivery and excellent stove.
“Really clear and helpful service from Mike.”
Stove used successfully over Christmas and reviewer is enthusiastic.
“had it up and fireing over xmas.”
Stove arrived well-packed and performs economically, providing good heat.
“it is economical and burns well providing a good heat.”
Reviewer is really pleased with the stove and Direct Stoves' service.
“Really pleased with the excellent stove and service from Direct Stoves.”
Great price and excellent service, delivered in time for Christmas.
“I can heartily recommend Direct Stoves.”
Company corrected a flue error and ensured installation before Christmas.
“they rectified the order and ensured we still got fitted before Christmas.”
Stove delivered quickly but delivery driver's rudeness marred the experience.
“the attitude he displayed was atrocious.”
Reviewer absolutely loves the stove and finds it very efficient.
“Excellent absolutely love it very neat and efficient”
Sale purchase arrived on time; reviewer extremely pleased.
“arrived on time and extremely pleased with my purchase!”
Reviewer praises choice, prices, customer service and fast delivery.
“Fantastic choice of stoves at unbeatable prices!”
Company easy to deal with, but courier communication and delivery poor.
“All in all Direct Stoves good to deal with but choice of courier could be better.”
Minor delivery delay but timely updates and excellent service overall.
“the company kept me updated and informed.”
Quick delivery and great service with quality product selection.
“Quick delivery, great service, high quality selection of products with thought ti installation”
Excellent product and prompt delivery.
“Excellent product delivered promptly”
Showroom good but fitter not arranged; installation delayed.
“Still not fitted”
Prompt delivery and a neat, economical stove that heats well.
“It is very neat, economical and gives out very good heat.”
Wrong item delivered late and no clear refund, poor accountability.
“Delivered the wrong item”
Website easy to use, excellent delivery and perfect installation.
“Your website is easy to navigate”
Beam good, but delivery was dumped and contents temporarily removed.
“I found the pallet with the delivery note but the contents removed.”
Clear communication, helpful staff and excellent installation result.
“Good communication, clear pricing and support.”
Efficient service, quick delivery, well packed items and great prices.
“Really efficient helpful service great stoves.”
Excellent product and first-class delivery and aftercare.
“Delivery and aftercare was first class.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Stoves is a UK retailer selling wood-burning, multi-fuel, gas, and electric stoves, along with fireplace products. It offers stoves, flue parts, hearths, and installation accessories through an online catalogue and a physical showroom. The company delivers across the UK and arranges installation via accredited fitters. Product pages list technical specifications and sizing to help customers choose. Support is available by phone and email for product questions and order help.