Reviews show many customers receive well‑made products and often report fast delivery and good value for money. However, a consistent minority describe problems with communication, returns handling and assembly instructions—examples include refunds without return‑post refunds, unanswered emails and unclear instructions. If you are considering a purchase from DeubaXXL, check the product listing for assembly requirements, confirm delivery estimates and review the returns policy before ordering. These steps will help set expectations for garden furniture or storage purchases and reduce the risk of post‑purchase issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service kept me updated and delivery was fast in three days.
“kept me up to date on my order”
Returned a poor-quality garden box but was charged over £27 for return postage.
“out of pocket by over £27”
Product was good but the website updates and online chat failed to provide information.
“it kept telling me my email was incorrect”
Solid, good-quality table that looks expensive; assembly tool is poor.
“Easy to assemble but the key tool is crap.”
Mixed reports: several reviewers praise helpful in‑store and after‑sales staff, while others describe unresolved returns and poor post‑purchase support.
Most reviewers report good value and competitive pricing; a minority say return costs or poor components made the purchase poor value.
Deliveries are frequently fast and site navigation is praised, but many mention weak instructions, long assembly times or tool issues.
Majority describe sturdy, well‑made items and thoughtful design; isolated reports cite weak fixings, faulty zips or defective components.
Communication is polarised: some customers received clear order updates, while others report unanswered emails, chat failures and delivery confusion.
Overall impressions trend positive with repeat buyers and recommendations, but some customers report serious post‑purchase problems that affected satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
German instructions made assembly difficult; product well designed once assembled.
“Firstly the instructions came in German!”
Great product with super-fast delivery and good quality at a good price.
“Super fast delivery.”
Brilliant service throughout and excellent value table with quick delivery.
“Brilliant service from order placement to delivery”
Excellent service and fast delivery; product suited greenhouse repair.
“Excellent service fast delivery”
Good price, delivered on time by a reliable courier; hat stand exceeded expectations.
“even better than I expected”
Trough planters were excellent quality, well packed and easy to construct.
“They look absolutely amazing.”
Replacement wheels fitted perfectly to the vintage hose reel.
“They fit perfrctly”
Order received two days ago; assembly delayed until next week.
“I have only received my order 2 days ago.”
Spotlights ordered were great value.
“Ordered spots and they were great value”
Product arrived on time, was good quality and easy to assemble.
“easy to assemble exellent”
Parasol was faulty and multiple contacts received no response; legal action intended.
“taking this to the European Small Claims court”
Haven't used the items yet but pleased with product quality.
“very happy with the quality of the product.”
Two orders were cancelled without explanation despite initial acknowledgement.
“No reasons given”
Package arrived promptly; trampoline was good quality and excellent value.
“Granddaughter loved her trampoline”
German Christmas pyramid was good quality, well packaged and arrived quickly.
“arrived quickly and well packaged.”
Despite courier error, DeubaXXL provided quick, reassuring email responses.
“reassuring and quick email responses”
Small dog can push the zip open, making the product unsuitable.
“he pushes the zip open”
Delivery was quick but galvanised barrow arrived scratched and was hard to assemble.
“arrived with scratches”
Robust wheelbarrow but assembly was very difficult due to unsuitable bolts.
“Putting 5 bolts in place took me nearly 2 hours”
Customer service responded quickly and resolved the query satisfactorily.
“quick response time to email contact”
Solid, good-quality table that looks expensive; assembly tool is poor.
“Easy to assemble but the key tool is crap.”
Item offered great value for money with decent quality.
“great value for money”
Customer service kept me updated and delivery was fast in three days.
“kept me up to date on my order”
Flag poles arrived within a good timeframe with excellent communication.
“excellent communication”
Product as advertised, nice quality and delivered quickly.
“Item as advertised”
Product is solid and high-quality but required extensive assembly.
“It took two people over an hour.”
Product arrived as expected but the dual-zip design allowed a puppy to force it open.
“he then started to chew the zip track and it is now unusable!”
Well-made, attractive items with thoughtful waterproof design and easy manoeuvrability.
“Well made, good looking”
Returned a poor-quality garden box but was charged over £27 for return postage.
“out of pocket by over £27”
Kept informed throughout; competitively priced and excellent product quality.
“kept in the loop all the way with order”
Reviewer reports receiving great service from the company.
“Great service”
Product was good but the website updates and online chat failed to provide information.
“it kept telling me my email was incorrect”
Did not receive dog crate within promised 2–3 days; still awaiting delivery.
“I have not received it yet.”
Items were excellent quality and good value, but assembly instructions were poor.
“The instructions for assembly of the chairs and the box leave quite a bit to be desired.”
Quality product at a great price; assembly instructions slightly confusing.
“a quality product at a great price”
Extremely good value item that arrived promptly; reviewer is very satisfied.
“extremely great value for money”
Parcels returned due to insufficient address and customer service was unhelpful.
“The supplier customer service is AI generated which is useless.”
Website easy to use; order arrived quickly, well packed and functional.
“It was easy to manoevour the website”
Good, inexpensive item with fast delivery; reviewer would recommend.
“cheap and fast delivery”
Repeated emails over two weeks received no reply regarding a defective product.
“I have been trying to contact DeubaXXL for over two weeks”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DeubaXXL is a retailer of home and garden goods, commonly searched for by shoppers looking for garden furniture, storage solutions and outdoor accessories. Customers typically evaluate delivery speed, product durability, assembly requirements and returns policy when checking DeubaXXL reviews. This summary is intended to help consumers gauge typical experiences with product quality, service and communication before purchasing.