Reviews Analysed
21
We Collect & Analyse Reviews
DeubaXXL
Experiences & Reviews
DeubaXXL is a retailer of home and garden goods, commonly searched for by shoppers looking for garden furniture, storage solutions and outdoor accessories. Customers typically evaluate delivery speed, product durability, assembly requirements and returns policy when checking DeubaXXL reviews. This summary is intended to help consumers gauge typical experiences with product quality, service and communication before purchasing.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Mixed reports: several reviewers praise helpful in‑store and after‑sales staff, while others describe unresolved returns and poor post‑purchase support.
Share
Mixed
9%
💰
Value for money
Most reviewers report good value and competitive pricing; a minority say return costs or poor components made the purchase poor value.
Share
Strong
11%
⚡
User experience
Deliveries are frequently fast and site navigation is praised, but many mention weak instructions, long assembly times or tool issues.
Share
Mixed
23%
🔧
Product quality
Majority describe sturdy, well‑made items and thoughtful design; isolated reports cite weak fixings, faulty zips or defective components.
Share
Strong
20%
📞
Communication
Communication is polarised: some customers received clear order updates, while others report unanswered emails, chat failures and delivery confusion.
Share
Weak
10%
⭐
Overall experience
Overall impressions trend positive with repeat buyers and recommendations, but some customers report serious post‑purchase problems that affected satisfaction.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Brilliant
"Good customer service, kept me up to date on my order, ver..."
Malaika Shahzad
Trustpilot
Sep 30, 2025
Featured for: Positive service, fast delivery
Never Again!
"Bought a 'waterproof' garden box which was everything but plus the screws were of such poor quality that they were next to useless. Justifiably I retu..."
Malcolm Potts
Trustpilot
Sep 30, 2025
Featured for: Product quality and returns complaint
The product was very good but once my…
"The product was very good but once my order had gone in it was difficult o get any updates rom your web site and using your on line chat was impossibl..."
Mr Anthony Smith
Trustpilot
Sep 30, 2025
Featured for: Order updates and delivery confusion
Great table. Great value
"Great table. Solid. Good quality. Looks a lot more expensive than..."
Bill Macpherson
Trustpilot
Sep 30, 2025
Featured for: Good value but assembly tool issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Bill Macpherson
trustpilot.com
Sep 30, 2025
Great table. Great value
Great table. Solid. Good quality. Looks a lot more expensive than...
D
David
trustpilot.com
Sep 30, 2025
Just as expected
This is the item that I have purchased from Deuba....
M
Malaika Shahzad
trustpilot.com
Sep 30, 2025
Brilliant
Good customer service, kept me up to date on my order, ver...
G
Garry Smith
trustpilot.com
Sep 30, 2025
Bought two flag poles deliveflag polesred in good…
Bought two flag poles delivered in go...
M
Mr C Trudgill
trustpilot.com
Sep 30, 2025
Item as advertised,nice product
Item as advertised,nice...
J
Joseph Edelstein
trustpilot.com
Sep 30, 2025
Good product, lots of assembly required
product was shipped promptly and is very solid. Seems quite high-quality. However, I was...
c
chas beaumont
trustpilot.com
Sep 30, 2025
the product was very nice and arrived…
the product was very nice and arrived ok. problem we had was the puppy managed to push the side opening zip through with his nose and it became open,...
M
Ms Mulberry
trustpilot.com
Sep 30, 2025
Well made and good styling
I purchased two items, a bench and a storage box and am extremely pleased with both. Well made, good looking, light to manoeuvre on the balcony. Thoug...
M
Malcolm Potts
trustpilot.com
Sep 30, 2025
Never Again!
Bought a 'waterproof' garden box which was everything but plus the screws were of such poor quality that they were next to useless. Justifiably I retu...
P
Paula Holdaway
trustpilot.com
Sep 30, 2025
We would highly recommend this company
We would highly recommend this company, kept in the loop all the way with order and the price cheaper than i had found and quality ama...
M
Myra
trustpilot.com
Sep 30, 2025
Great service
...
M
Mr Anthony Smith
trustpilot.com
Sep 30, 2025
The product was very good but once my…
The product was very good but once my order had gone in it was difficult o get any updates rom your web site and using your on line chat was impossibl...
R
Ruth Martin
trustpilot.com
Sep 30, 2025
Unfortunately i cannot give a review on…
Unfortunately i cannot give a review on the dog crate i bought as i have not received it yet. Even...
B
Bluedragoon
trustpilot.com
Sep 30, 2025
Great products, not so good instructions.
I bought two folding chairs, a small folding table and a metal storage box for patio furniture cushions. The quality of all the items is excellent and...
W
William Howe
trustpilot.com
Sep 30, 2025
a quality product at a great price
a quality product at a great price, clear assembly instruc...
P
Pat
trustpilot.com
Sep 30, 2025
Item is extremely great value for…money
Item is extremely great value for money, arrived pro...
N
Nik Whysall
trustpilot.com
Sep 30, 2025
The parcels could not be delivered by…
The parcels could not be delivered by YODAL as the address was insufficient and have now be...
C
Cliff
trustpilot.com
Sep 30, 2025
Impressive service
It was easy to manoevour the website and find what I was looking for. The order arrived within days without any problems for Germany. It was packed sa...
A
A Mahmood
trustpilot.com
Sep 30, 2025
Very good item cheap and fast delivery
Very good item cheap and fas...
S
Semih Ozyigit
trustpilot.com
Sep 30, 2025
DeubaXXL: Communication Breakdown and Impossible Return Process
I have been trying to contact DeubaXXL for over two weeks to return a defective product I bought from deubaxxl. Despite sending more than 12 emails to...
Conclusion
Reviews show many customers receive well‑made products and often report fast delivery and good value for money. However, a consistent minority describe problems with communication, returns handling and assembly instructions—examples include refunds without return‑post refunds, unanswered emails and unclear instructions. If you are considering a purchase from DeubaXXL, check the product listing for assembly requirements, confirm delivery estimates and review the returns policy before ordering. These steps will help set expectations for garden furniture or storage purchases and reduce the risk of post‑purchase issues.