Deramores reviews show many customers experience fast delivery, helpful live chat and generally well‑regarded own‑brand yarn. Several reviewers highlight bargains and useful sale prices, while recurring concerns include packaging that can expose yarn in transit, fraying in some batches, and occasional misleading entries for mystery bundles. A minority of complaints focus on unsatisfactory agent behaviour or unhelpful responses, though some of those cases were later resolved by management. If you are considering a purchase, check item descriptions and mystery bundle wording carefully, keep order records, and use live chat or phone contact promptly if an order needs correction.
Examples from available reviews (Oct 2020 – Feb 2026).
Yarn arrived well wrapped, was soft and knitted up beautifully.
“The dersmores yarn is extremely soft and knits up beautifully.”
Bought a reduced item that was pattern only and received unhelpful service.
“Absolutely terrible service.”
Wool balls were packed loosely in the shipping bag and poked out.
“shocked to see individual balls of wool for my blanket stuffed into the shipping bag”
Wrong mystery bundle was replaced and the correct order sent promptly.
“sent the proper order out within a couple of days”
Most customers report prompt, helpful support and fast delivery; a smaller group describe unhelpful or patronising responses from agents.
Several reviewers note reasonable prices, discounts and good sale bargains; a few felt misled by kit or pattern pricing.
Website, checkout and tracking are often described as simple and efficient; some users report unclear listings and stock issues.
Own‑brand yarn is frequently praised as soft and usable; others report fraying, packaging damage or mystery bundles not matching descriptions.
Many reviews cite quick replies, helpful live chat and useful order updates; a minority mention delayed replies or inappropriate agent conduct.
A majority describe satisfactory orders with resolved issues and fast delivery; several describe unresolved product or service problems prompting complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Bought a reduced item that was pattern only and received unhelpful service.
“Absolutely terrible service.”
Quick service and very good wool for knitting charity blankets.
“Thank you quick service and very good wool to knit charity blankets”
Received identical items in both mystery bundles, not as advertised.
“not really a mystery bundle...”
Quick and efficient service; reviewer thanked the company.
“So quick & efficient.”
Repeated orders, satisfied with kit quality and sale bargains.
“The kits are great and Can’t resist a good bargain at sale time.”
Yarn frays badly and company refused assistance due to policy.
“its over 30 days since purchase I cannot assist you further”
Wool balls were packed loosely in the shipping bag and poked out.
“shocked to see individual balls of wool for my blanket stuffed into the shipping bag”
Customer service agent called and resolved a discount code issue promptly.
“Zoe at Deramores who sorted my order and ensured the discount code worked.”
Good selection, reasonable prices, soft yarn, quick problem resolution.
“Any problems I've had have been dealt with quickly and efficiently.”
Manager apologised and rectified an error but an agent sent upsetting emails.
“It was vitriolic and upsetting to receive.”
Live chat agent Zoe solved the problem quickly and politely.
“I had the pleasure of conversing with Zoe Pearson on live chat”
Ordered late Friday and received order Monday; praised service during lockdown.
“I was pleasantly surprised to receive my order on Monday morning.”
Superb service and attractive designs, though occasional stock shortages.
“Superb service and beautiful designs using lovely vibrant colour palettes.”
Yarn arrived well wrapped, was soft and knitted up beautifully.
“The dersmores yarn is extremely soft and knits up beautifully.”
Wrong mystery bundle was replaced and the correct order sent promptly.
“sent the proper order out within a couple of days”
Quantity shortfall due to a warehouse issue, company sending replacement yarn free.
“The customer service team were extremely polite and very helpful”
Complaint handled patronisingly about a four-day delivery delay, reviewer will not return.
“patronising and condescending.”
Customer service quickly resolved a download error and were very helpful.
“The customer service was really excellent and quickly resolved the problem.”
Order placed late Friday arrived Monday in Northern Ireland with extras.
“i received it on monday! And i am in Northern Ireland!”
I recently had the pleasure of purchasing some knitting supplies from Deramores and I must say, my experience was a positive one. From the convenience of their website to the quality of their products, I could not be more satisfied.
The variety of craft supplies available on their website was impressive; I easily found everything I needed for my next knitting project. They offer an abundance of high-quality yarns in various colors and textures to choose from. Plus, they have free patterns available which provided great inspiration for me.
Their checkout process was simple and efficient - with quick delivery times and regular updates on its status. The overall shopping experience has been exceptional - especially as a beginner knitter looking for high-quality materials at reasonable prices.
Overall, if you're passionate about any kind of crafts like crocheting, embroidery or sewing then trust me this site is worth checking out!
Company contacted quickly, shipment fast and product was good.
“Quickly contacted, shipped quickly, the product is good...”
Sent returned wool and still waiting for an approved refund.
“Goods retuned on the 2/2/2022 and still no refund”
Order to Spain delayed, many messages exchanged and refund denied.
“I have been in contact with their customer service, over 40 messages”
Ordered a month ago with no reply to emails and no delivery.
“never, never a response”
Missing item was resent within 24 hours with an apology.
“they would resend the item and with an apology for the error.”
Yarn substitute differed in thickness and yardage, producing incorrect squares.
“the thickness of the yarn is different the yardage is different”
Ordered kits but received only patterns and missing yarn items.
“I ordered yarn kits with yarn but only received the patterns 10 of them.”
Hermes delivery failed to attempt delivery, causing significant frustration.
“Hermes emailed to say could not deliver as no one at property”
Company sent a cancelled order and charged the customer despite cancellation.
“Sent out yarn and charged me for an order I cancelled.”
Consistently received the same dye lots and fast, correct orders.
“I have always received the same dye lot if yarn when i order from Deramores.”
Good value mystery and Mother's Day bundles with reliable free delivery.
“Great value mystery bundles and Mothers day bundles.”
Reviewer strongly advises avoiding the company and choosing alternatives.
“AVOID THIS UNSCRUPULOUS COMPANY.”
Ordered with items in stock but later told one was unavailable and refund pending.
“explained error on their systems and could refund as now not in stock”
No movement on the order and no responses, customer has requested a refund.
“I e-mailed multiple times but no response.”
Company sends random dye lots and refuses to address the unethical practice.
“Deramores send lots of random dye lots which are unusable”
Customer service arranged a return label and refund promptly and politely.
“he sent me a returns label and arranged a refund.”
Reviewer reports that the company uses an unreliable courier service.
“Uses unreliable courier service.”
Ordered 12 kits but received bulk yarn instead and poor follow-up service.
“What i got was a bag of yarn not the kits i paid $241 for”
Ordered yarn on 4 Nov and it was still not posted after 12 days.
“12 days later still not posted.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deramores is a UK-based online retailer specialising in yarn, knitting and crochet supplies, kits and patterns. The site sells own-brand yarn alongside other labels, offers pattern downloads and multiple delivery options, and provides customer support channels such as live chat and email. Consumers searching for Deramores reviews typically look for information on yarn quality, kit accuracy, delivery and after‑sales service.