Many customers praise fast, helpful support from named agents and quick fixes. Several reviewers highlight soft yarn, attractive designs, and satisfying kits. Others report late dispatch, missing items, and long waits for refunds. Some buyers received the wrong colours, mixed dye lots, or substituted yarn that changed their projects.
Examples from available reviews (Oct 2020 – Mar 2026).
Live chat agent Zoe solved the problem quickly and politely.
“I had the pleasure of conversing with Zoe Pearson on live chat”
Order to Spain delayed, many messages exchanged and refund denied.
“I have been in contact with their customer service, over 40 messages”
Yarn substitute differed in thickness and yardage, producing incorrect squares.
“the thickness of the yarn is different the yardage is different”
Yarn arrived well wrapped, was soft and knitted up beautifully.
“The dersmores yarn is extremely soft and knits up beautifully.”
Many reviews describe quick, effective help on live chat and phone, with agents fixing discount and order mistakes. Another cluster reports slow or no replies, cancelled orders still being sent, and long delays before posting. Low-rated reviews repeatedly mention patronising responses and issues left unresolved.
Several reviewers point to strong bargains, mystery bundles, and sale kits that feel like good value. Negative accounts focus on being charged for cancelled orders, incomplete kits, and missing items that lowered the value. In a subset of reviews, refunds left pending further weaken value claims.
Many customers mention easy online ordering and fast delivery on certain orders, including when time was tight. Others describe courier problems, orders sitting unposted for long periods, and repeated messages without a fix. A small but steady group singles out unreliable courier performance as the main driver of poor experiences.
Multiple reviews praise yarn for being soft, neatly wrapped, and knitting up well, and some customers value consistent dye lots in their orders. Common issues include wrong colours, mixed dye lots, substituted yarn with different thickness and yardage, fraying, and loose packing. Some customers say substitutions or dye-lot changes clearly affected the finished project.
Positive comments describe polite, proactive staff who set up refunds, returns, and replacements quickly. Negative feedback includes emails going unanswered, long message chains with little movement, and replies described as vitriolic or condescending. Several reviewers mention slow refund approvals even after posting returns.
Reviews split sharply between smooth orders with fast service and pleasing products, and problem orders with refunds stuck, or items missing or incorrect. Praise for quick fixes sits alongside repeated complaints about delivery and refund failures. As a result, outcomes vary widely depending on what goes wrong.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Bought a reduced item that was pattern only and received unhelpful service.
“Absolutely terrible service.”
Quick service and very good wool for knitting charity blankets.
“Thank you quick service and very good wool to knit charity blankets”
Received identical items in both mystery bundles, not as advertised.
“not really a mystery bundle...”
Quick and efficient service; reviewer thanked the company.
“So quick & efficient.”
Repeated orders, satisfied with kit quality and sale bargains.
“The kits are great and Can’t resist a good bargain at sale time.”
Yarn frays badly and company refused assistance due to policy.
“its over 30 days since purchase I cannot assist you further”
Wool balls were packed loosely in the shipping bag and poked out.
“shocked to see individual balls of wool for my blanket stuffed into the shipping bag”
Customer service agent called and resolved a discount code issue promptly.
“Zoe at Deramores who sorted my order and ensured the discount code worked.”
Good selection, reasonable prices, soft yarn, quick problem resolution.
“Any problems I've had have been dealt with quickly and efficiently.”
Manager apologised and rectified an error but an agent sent upsetting emails.
“It was vitriolic and upsetting to receive.”
Live chat agent Zoe solved the problem quickly and politely.
“I had the pleasure of conversing with Zoe Pearson on live chat”
Ordered late Friday and received order Monday; praised service during lockdown.
“I was pleasantly surprised to receive my order on Monday morning.”
Superb service and attractive designs, though occasional stock shortages.
“Superb service and beautiful designs using lovely vibrant colour palettes.”
Yarn arrived well wrapped, was soft and knitted up beautifully.
“The dersmores yarn is extremely soft and knits up beautifully.”
Wrong mystery bundle was replaced and the correct order sent promptly.
“sent the proper order out within a couple of days”
Quantity shortfall due to a warehouse issue, company sending replacement yarn free.
“The customer service team were extremely polite and very helpful”
Complaint handled patronisingly about a four-day delivery delay, reviewer will not return.
“patronising and condescending.”
Customer service quickly resolved a download error and were very helpful.
“The customer service was really excellent and quickly resolved the problem.”
Order placed late Friday arrived Monday in Northern Ireland with extras.
“i received it on monday! And i am in Northern Ireland!”
I recently had the pleasure of purchasing some knitting supplies from Deramores and I must say, my experience was a positive one. From the convenience of their website to the quality of their products, I could not be more satisfied.
The variety of craft supplies available on their website was impressive; I easily found everything I needed for my next knitting project. They offer an abundance of high-quality yarns in various colors and textures to choose from. Plus, they have free patterns available which provided great inspiration for me.
Their checkout process was simple and efficient - with quick delivery times and regular updates on its status. The overall shopping experience has been exceptional - especially as a beginner knitter looking for high-quality materials at reasonable prices.
Overall, if you're passionate about any kind of crafts like crocheting, embroidery or sewing then trust me this site is worth checking out!
Company contacted quickly, shipment fast and product was good.
“Quickly contacted, shipped quickly, the product is good...”
Sent returned wool and still waiting for an approved refund.
“Goods retuned on the 2/2/2022 and still no refund”
Order to Spain delayed, many messages exchanged and refund denied.
“I have been in contact with their customer service, over 40 messages”
Ordered a month ago with no reply to emails and no delivery.
“never, never a response”
Missing item was resent within 24 hours with an apology.
“they would resend the item and with an apology for the error.”
Yarn substitute differed in thickness and yardage, producing incorrect squares.
“the thickness of the yarn is different the yardage is different”
Ordered kits but received only patterns and missing yarn items.
“I ordered yarn kits with yarn but only received the patterns 10 of them.”
Hermes delivery failed to attempt delivery, causing significant frustration.
“Hermes emailed to say could not deliver as no one at property”
Company sent a cancelled order and charged the customer despite cancellation.
“Sent out yarn and charged me for an order I cancelled.”
Consistently received the same dye lots and fast, correct orders.
“I have always received the same dye lot if yarn when i order from Deramores.”
Good value mystery and Mother's Day bundles with reliable free delivery.
“Great value mystery bundles and Mothers day bundles.”
Reviewer strongly advises avoiding the company and choosing alternatives.
“AVOID THIS UNSCRUPULOUS COMPANY.”
Ordered with items in stock but later told one was unavailable and refund pending.
“explained error on their systems and could refund as now not in stock”
No movement on the order and no responses, customer has requested a refund.
“I e-mailed multiple times but no response.”
Company sends random dye lots and refuses to address the unethical practice.
“Deramores send lots of random dye lots which are unusable”
Customer service arranged a return label and refund promptly and politely.
“he sent me a returns label and arranged a refund.”
Reviewer reports that the company uses an unreliable courier service.
“Uses unreliable courier service.”
Ordered 12 kits but received bulk yarn instead and poor follow-up service.
“What i got was a bag of yarn not the kits i paid $241 for”
Ordered yarn on 4 Nov and it was still not posted after 12 days.
“12 days later still not posted.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deramores is an online retailer focused on yarn and supplies for knitting and crochet. It sells yarn by fibre content and weight, plus knitting and crochet kits, printed and digital patterns, needles, hooks, and related accessories. Product pages list details such as yardage, gauge, and suggested needle sizes. Deramores ships within the UK and internationally, and offers support through live chat, email, and phone.