Reviews Analysed
21
We Collect & Analyse Reviews
Deramores
Experiences & Reviews
Deramores is a UK-based online retailer specialising in yarn, knitting and crochet supplies, kits and patterns. The site sells own-brand yarn alongside other labels, offers pattern downloads and multiple delivery options, and provides customer support channels such as live chat and email. Consumers searching for Deramores reviews typically look for information on yarn quality, kit accuracy, delivery and after‑sales service.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Most customers report prompt, helpful support and fast delivery; a smaller group describe unhelpful or patronising responses from agents.
Share
Strong
22%
💰
Value for money
Several reviewers note reasonable prices, discounts and good sale bargains; a few felt misled by kit or pattern pricing.
Share
Strong
7%
⚡
User experience
Website, checkout and tracking are often described as simple and efficient; some users report unclear listings and stock issues.
Share
Mixed
10%
🔧
Product quality
Own‑brand yarn is frequently praised as soft and usable; others report fraying, packaging damage or mystery bundles not matching descriptions.
Share
Mixed
17%
📞
Communication
Many reviews cite quick replies, helpful live chat and useful order updates; a minority mention delayed replies or inappropriate agent conduct.
Share
Mixed
17%
⭐
Overall experience
A majority describe satisfactory orders with resolved issues and fast delivery; several describe unresolved product or service problems prompting complaints.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2022 – September 2025).
Beautiful yarns
"The shipment was easy to track,and the package arrived quickly. The yarn was well wrapped and delivered with care. The dersmores yarn is ext..."
Tanya
Trustpilot
Sep 30, 2025
Featured for: Positive on yarn quality and delivery
Awful service
"Awful service. I’ve used for years without major issue. A kit was for sale with the pattern and they stated the pattern would not be available separat..."
Oscar
Trustpilot
Sep 30, 2025
Featured for: Strong negative service complaint
Poor packaging…wool stuffed into shipping bag not protected
"Just received my parcel which Hermes annoyingly put in my garden bin as I was out. Parcel had a few tiny holes in it, must have caught on something in..."
Mrs T
Trustpilot
Sep 30, 2025
Featured for: Packaging criticism; damaged items noted
Replacement
"Ordered summer mystery bundle and wasn’t what I expected. Contacted on the live chat to be told ther..."
Jane Lawley
Trustpilot
Sep 30, 2025
Featured for: Issue resolved via live chat
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rachael
trustpilot.com
Sep 30, 2025
Beautiful pub
Beautiful pub - really warm welcome & d...
O
Oscar
trustpilot.com
Sep 30, 2025
Awful service
Awful service. I’ve used for years without major issue. A kit was for sale with the pattern and they stated the pattern would not be available separat...
L
Linda Driscoll
trustpilot.com
Sep 30, 2025
Thank you quick service and very good…
Thank you quick service and very...
S
Sally Robinson
trustpilot.com
Sep 30, 2025
Not so … Mystery End of Season Mystery Bundle 500g…
I ordered 2x 500g end of season mystery bundle of yarn the smallest size from Deramores … it stated all the usual wording that comes with these myster...
I
Isabella Northrop
trustpilot.com
Sep 30, 2025
Thank you.
Thank you. Great service. So quic...
S
Sue Taylor
trustpilot.com
Sep 30, 2025
Great Kits and Designers.
I have placed several orders over the last year and have never been disap...
T
Tina Rowland
trustpilot.com
Sep 30, 2025
Bad after sales care …
I emailed Deramores to let them know the yarn I was using was fraying badly, their response was, its over 30 days since purchase I cannot assist you f...
M
Mrs T
trustpilot.com
Sep 30, 2025
Poor packaging…wool stuffed into shipping bag not protected
Just received my parcel which Hermes annoyingly put in my garden bin as I was out. Parcel had a few tiny holes in it, must have caught on something in...
D
DM
trustpilot.com
Sep 30, 2025
Great customer service.
I order from Deramores because of the quality of the products and the prompt service. I had a discount code that wouldn’t work when I tried it so I em...
L
Lizzie
trustpilot.com
Sep 30, 2025
I love Deramores
Deramores is my go-to for yarn as they have great own-brand yarn and such a good selection of other brands too. They are reasonably priced and often h...
s
susiebluebear
trustpilot.com
Sep 30, 2025
Customer service agent’s behaviour beggars belief
Edited to add - Deramores manager contacted me and apologised for the service I received. What impressed me was that he didn’t attempt to dismiss my c...
C
Carole Lalley
trustpilot.com
Sep 30, 2025
QI had the pleasure of conversing with…
I had the pleasure of conversing with Zoe Pearson on live chat with Deramores and she solved my problem quickly and with no...
K
Kath
trustpilot.com
Sep 30, 2025
Brilliant service
Placed my order late on Friday evening not expecting to see it until later the following week. I was pleasantly surprised to receive my order o...
B
Bonnie Ash
trustpilot.com
Sep 30, 2025
Superb service and beautiful designs…
Superb service and beautiful designs using lovely vibrant colour palettes. A real pleasure to use their goods, and delivery is swift. Only minor issue...
T
Tanya
trustpilot.com
Sep 30, 2025
Beautiful yarns
The shipment was easy to track,and the package arrived quickly. The yarn was well wrapped and delivered with care. The dersmores yarn is ext...
J
Jane Lawley
trustpilot.com
Sep 30, 2025
Replacement
Ordered summer mystery bundle and wasn’t what I expected. Contacted on the live chat to be told ther...
H
Heather
trustpilot.com
Sep 30, 2025
Good customer service, don't be put off by the occasional negative reviewer
Having purchased yarn and their mystery bundles previously, which I have been very happy with in terms of both quality and quantity, I ordered the rec...
h
helen suttle
trustpilot.com
Sep 30, 2025
Appalling customer service I would not…
Appalling customer service I would not recommend the service. Patronising and unhelpful. To be clear when I called to question why it took 4 days to d...
L
Lorna Megan
trustpilot.com
Sep 30, 2025
Excellent customer service
It was the first time I had used Deramores and I made an error that led to a difficulty in downloading the product I had purchased. The customer servi...
I
Irene Young
trustpilot.com
Sep 30, 2025
I placed my order late friday night and…
I placed my order late friday night and i received it on monday! And i am in Northern Ireland!So ple...
Conclusion
Deramores reviews show many customers experience fast delivery, helpful live chat and generally well‑regarded own‑brand yarn. Several reviewers highlight bargains and useful sale prices, while recurring concerns include packaging that can expose yarn in transit, fraying in some batches, and occasional misleading entries for mystery bundles. A minority of complaints focus on unsatisfactory agent behaviour or unhelpful responses, though some of those cases were later resolved by management. If you are considering a purchase, check item descriptions and mystery bundle wording carefully, keep order records, and use live chat or phone contact promptly if an order needs correction.