Many customers praise fast, helpful support from named agents and quick fixes. Several reviewers highlight soft yarn, attractive designs, and satisfying kits. Others report late dispatch, missing items, and long waits for refunds. Some buyers received the wrong colours, mixed dye lots, or substituted yarn that changed their projects.
Examples from available reviews (Oct 2020 – Mar 2026).
Live chat agent Zoe solved the problem quickly and politely.
“I had the pleasure of conversing with Zoe Pearson on live chat”
Order to Spain delayed, many messages exchanged and refund denied.
“I have been in contact with their customer service, over 40 messages”
Yarn substitute differed in thickness and yardage, producing incorrect squares.
“the thickness of the yarn is different the yardage is different”
Yarn arrived well wrapped, was soft and knitted up beautifully.
“The dersmores yarn is extremely soft and knits up beautifully.”
Many reviews describe quick, effective help on live chat and phone, with agents fixing discount and order mistakes. Another cluster reports slow or no replies, cancelled orders still being sent, and long delays before posting. Low-rated reviews repeatedly mention patronising responses and issues left unresolved.
Several reviewers point to strong bargains, mystery bundles, and sale kits that feel like good value. Negative accounts focus on being charged for cancelled orders, incomplete kits, and missing items that lowered the value. In a subset of reviews, refunds left pending further weaken value claims.
Many customers mention easy online ordering and fast delivery on certain orders, including when time was tight. Others describe courier problems, orders sitting unposted for long periods, and repeated messages without a fix. A small but steady group singles out unreliable courier performance as the main driver of poor experiences.
Multiple reviews praise yarn for being soft, neatly wrapped, and knitting up well, and some customers value consistent dye lots in their orders. Common issues include wrong colours, mixed dye lots, substituted yarn with different thickness and yardage, fraying, and loose packing. Some customers say substitutions or dye-lot changes clearly affected the finished project.
Positive comments describe polite, proactive staff who set up refunds, returns, and replacements quickly. Negative feedback includes emails going unanswered, long message chains with little movement, and replies described as vitriolic or condescending. Several reviewers mention slow refund approvals even after posting returns.
Reviews split sharply between smooth orders with fast service and pleasing products, and problem orders with refunds stuck, or items missing or incorrect. Praise for quick fixes sits alongside repeated complaints about delivery and refund failures. As a result, outcomes vary widely depending on what goes wrong.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Received a colour much darker than the photo, not as expected.
“The colour I ordered ie Denim turned out to be nothing like the photo.”
Returned wool weeks ago and still waiting for an approved refund.
“Sent wool back 2 weeks ago and still waiting for a refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deramores is an online retailer focused on yarn and supplies for knitting and crochet. It sells yarn by fibre content and weight, plus knitting and crochet kits, printed and digital patterns, needles, hooks, and related accessories. Product pages list details such as yardage, gauge, and suggested needle sizes. Deramores ships within the UK and internationally, and offers support through live chat, email, and phone.