Deramores reviews show many customers experience fast delivery, helpful live chat and generally well‑regarded own‑brand yarn. Several reviewers highlight bargains and useful sale prices, while recurring concerns include packaging that can expose yarn in transit, fraying in some batches, and occasional misleading entries for mystery bundles. A minority of complaints focus on unsatisfactory agent behaviour or unhelpful responses, though some of those cases were later resolved by management. If you are considering a purchase, check item descriptions and mystery bundle wording carefully, keep order records, and use live chat or phone contact promptly if an order needs correction.
Examples from available reviews (Oct 2020 – Feb 2026).
Yarn arrived well wrapped, was soft and knitted up beautifully.
“The dersmores yarn is extremely soft and knits up beautifully.”
Bought a reduced item that was pattern only and received unhelpful service.
“Absolutely terrible service.”
Wool balls were packed loosely in the shipping bag and poked out.
“shocked to see individual balls of wool for my blanket stuffed into the shipping bag”
Wrong mystery bundle was replaced and the correct order sent promptly.
“sent the proper order out within a couple of days”
Most customers report prompt, helpful support and fast delivery; a smaller group describe unhelpful or patronising responses from agents.
Several reviewers note reasonable prices, discounts and good sale bargains; a few felt misled by kit or pattern pricing.
Website, checkout and tracking are often described as simple and efficient; some users report unclear listings and stock issues.
Own‑brand yarn is frequently praised as soft and usable; others report fraying, packaging damage or mystery bundles not matching descriptions.
Many reviews cite quick replies, helpful live chat and useful order updates; a minority mention delayed replies or inappropriate agent conduct.
A majority describe satisfactory orders with resolved issues and fast delivery; several describe unresolved product or service problems prompting complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Received a colour much darker than the photo, not as expected.
“The colour I ordered ie Denim turned out to be nothing like the photo.”
Returned wool weeks ago and still waiting for an approved refund.
“Sent wool back 2 weeks ago and still waiting for a refund”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deramores is a UK-based online retailer specialising in yarn, knitting and crochet supplies, kits and patterns. The site sells own-brand yarn alongside other labels, offers pattern downloads and multiple delivery options, and provides customer support channels such as live chat and email. Consumers searching for Deramores reviews typically look for information on yarn quality, kit accuracy, delivery and after‑sales service.