Reviews Analysed
21
We Collect & Analyse Reviews
DeMellier London
Experiences & Reviews
DeMellier London is a handbag brand referenced by consumers researching quality, delivery, customer service, returns and price. This summary aggregates customer feedback to help shoppers find review-based information on product durability, shipping experience and post-purchase support.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
15d
Overall Rating
4.8
Our Analysis
🎯
Service quality
Many reviewers report fast dispatch and delivery—often noting 3–4 day shipping—and generally positive post-purchase service interactions.
Share
Strong
21%
💰
Value for money
A small number of reviewers comment on price; those who do say the bags offer a favourable price-to-quality ratio compared with luxury alternatives.
Share
Mixed
3%
⚡
User experience
Limited feedback on website/checkout: one reviewer specifically reports an easy-to-navigate site and straightforward purchase process.
Share
Mixed
2%
🔧
Product quality
Reviewers frequently praise craftsmanship, materials, colour and finish; many buyers report repeat purchases and describe the bags as durable and well made.
Share
Strong
31%
📞
Communication
Most comments describe helpful, responsive customer service for shipping, repairs and counterfeit issues; one reviewer reported an unresolved refund dispute.
Share
Strong
10%
⭐
Overall experience
Overall impressions are largely positive: repeat purchases, distinctive packaging and recommendations are common, with one notable negative experience.
Share
Strong
34%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
The bergen ruby smooth hand bag
"
I'd been on the search for The bergen ruby smooth bag for quite some time, and I finally decided to make the purchase from DeMellier during their most recent sale.
The first thing that caught my eye was how quickly my item was dispatched, and how quickly my order was delivered within 72 hours
In the first place, the packaging is pretty distinctive, and you immediately get a sense of luxury even before you see the bag. In terms of the bag itself.
Every aspect of this piece is amazing, including the color, size, and quality. I have a large collection of handbags, the bulk of which are from high-end designers, and this bag easily holds its own against the rest of the pack.
An excellent price and quality ratio
"
Steph Lee
Collected.reviews
Dec 07, 2021
Featured for: Fast delivery, packaging, price quality
Faulty design. A bag that cannot stand up!
"Received The Nano Montreal handbag, which clearly has a design fault as the weight of the lock is too heavy that the bag cannot stand up. Having reach..."
Danielle White
Trustpilot
Sep 30, 2025
Featured for: Design fault and refund dispute
DeMillier handbags are beautifully…
"DeMillier handbags are beautifully made, great quality, and lovely to wear. I have 4 o..."
Julia Groom
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer; fast delivery; helpful service
Love this site!
"I love DeMellier bags, and I always enjoy browsing the website for new styles and colors. I fell in love with the Siena Hobo in Poppy Red and had to h..."
LRT
Trustpilot
Sep 30, 2025
Featured for: Easy website navigation; purchase experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Natalie O’Brien
trustpilot.com
Sep 30, 2025
First of all
First of all, I adore the bag, it’s specious and the quality is superb. I was amazed by the fast delivery process and how customer service went above...
M
Mary Ann
trustpilot.com
Sep 30, 2025
New York Bags
So far I bought 4 new york bags. Mocha Suede, dark sand, burgundy and leopard effect. I loooove all of them. I want to buy all colors. Very high quali...
K
Karen Murdoch
trustpilot.com
Sep 30, 2025
Gorgeous bag
Saw this brand via YouTube content creator I follow and I liked the values of the company, when I saw The Miam...
A
Alex Fan
trustpilot.com
Sep 30, 2025
Perfect craftsmanship with high quality…
Perfect craftsmanship with high quality material. Definitely use all my Demellier bags more than my other luxury bag collections. The delivery experie...
A
Andra Smadu
trustpilot.com
Sep 30, 2025
Gorgeous bags
Gorgeous bags! I bought a New York midi and I love everything about it! The color (Mocha) is spot on...
n
nicky
trustpilot.com
Sep 30, 2025
This is my 4th bag and I love it
This is my 4th bag and I love it! I love the packaging, makes it...
N
Nikki
trustpilot.com
Sep 30, 2025
Having seen these bags around for a…
Having seen these bags around for a while, I wanted to know what the hype was all about. So I made a purchas...
J
Jo
trustpilot.com
Sep 30, 2025
I could literally write a love letter…
I could literally write a love letter to my bag…. It is ab...
E
Erika
trustpilot.com
Sep 30, 2025
Always great quality, perfect service
I have 3 handbags already. Always great qu...
M
Merrill Kotok
trustpilot.com
Sep 30, 2025
Beautifully made
Beautifully made, gre...
J
Julia Groom
trustpilot.com
Sep 30, 2025
DeMillier handbags are beautifully…
DeMillier handbags are beautifully made, great quality, and lovely to wear. I have 4 o...
A
Amanda Stephenson
trustpilot.com
Sep 30, 2025
Stylish
Stylish, well made & a really good price point which I feel is important given how expensive designer bags have become. Ver...
T
Teresa
trustpilot.com
Sep 30, 2025
Good customer service
Good customer service. Design @ quality are what I like about these...
C
C Mc Bristol
trustpilot.com
Sep 30, 2025
Happy customer!
I own several Demellier bags. I love the ethos of the company - and the design and quality of the bags is...
A
Andra Paraschiv
trustpilot.com
Sep 30, 2025
Everything was perfect
Everything was perfect— from se...
D
Danielle White
trustpilot.com
Sep 30, 2025
Faulty design. A bag that cannot stand up!
Received The Nano Montreal handbag, which clearly has a design fault as the weight of the lock is too heavy that the bag cannot stand up. Having reach...
R
Rachel
trustpilot.com
Sep 30, 2025
Couldn't be any better
Couldn't be any better. Bought 2 counterfeit products on Vinted and DeMellier were so helpful...
Y
Yvonne Holloway
trustpilot.com
Sep 30, 2025
I just love the bag
I just love the bag. It was d delivered super fast and they even take care of the import taxes if you order from a different country like me. It’s an...
C
Claire
trustpilot.com
Sep 30, 2025
Excellent customer service team
The customer service I have received has b...
L
LRT
trustpilot.com
Sep 30, 2025
Love this site!
I love DeMellier bags, and I always enjoy browsing the website for new styles and colors. I fell in love with the Siena Hobo in Poppy Red and had to h...
Conclusion
Customer reviews for DeMellier London highlight consistent praise for product craftsmanship, materials and colour, with many buyers owning multiple bags. Shipping and dispatch are frequently described as fast, including several reports of 3–4 day delivery. Customer support is generally portrayed as responsive—examples include help with counterfeit verification and a straightforward repair/returns experience—though one reviewer reported an unresolved refund related to a design fault. Prospective buyers should weigh positive reports on quality and delivery against the single documented complaint about the Nano Montreal’s design and refund outcome when deciding on a purchase.