Reviewers most often praise the leather, craftsmanship, and premium packaging. Many customers mention fast dispatch and responsive support when issues come up. A few isolated complaints point to faults such as colour transfer and hardware or structural failures. Some of those fault reports also describe unhelpful service responses.
Examples from available reviews (Dec 2021 – Mar 2026).
Bag is beautiful with very good leather and service.
“Very good leather and service.”
Staff resolved scam by supplying genuine bag and restored order promptly.
“your staff were amazing”
Reviewer found the quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Lock is too heavy causing bag to collapse; refund refused.
“the bag cannot stand up.”
Reviewers often describe quick, helpful support that sped up delivery and fixed order problems. Several comments mention staff providing proof in fraud cases and arranging repairs for damaged items. A smaller set of reviews describe less helpful or disappointing support when issues were being resolved.
Only a small number of reviews mention value. When they do, buyers call the bags stylish, well made, and fairly priced for the materials and design. Most comments focus on quality and service rather than price.
Buyers regularly mention attractive, gift-like packaging and note repeat purchases from satisfied customers. Several reviewers describe an easy website experience and a straightforward checkout. A few comments point to practical drawbacks in some styles, such as how open the bag is or how the interior is organised.
Most reviews praise the leather, structure, and craftsmanship across different models. A smaller but clear group reports quality failures, including colour transfer onto light clothing and hardware or lock problems that affect the bag’s shape. These defect reports align with the lowest ratings.
Customers often praise clear updates, tracking details, and proactive shipping messages. Multiple reviews say staff kept them informed at each step. A few reviewers say communication dropped off when they reported faults or asked for refunds.
Sentiment stays strongly positive, with many five-star purchases and repeat buyers. Clearly negative experiences stand out among buyers who ran into defects or unsatisfactory aftercare. The feedback shows high satisfaction alongside isolated failures that affect trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Bag is beautiful with very good leather and service.
“Very good leather and service.”
Good quality bag and customer support resolved an issue professionally.
“dealt with quickly and professionally”
Bag has good quality leather and arrived well packaged quickly.
“Good quality leather.”
Support team expedited delivery so bag arrived on time for birthday.
“the support team helped me”
Reviewer found the quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Bag is well structured with beautiful leather and loved by buyer.
“Don’t hesitate is worth every penny.”
Design and quality exceeded expectations and packaging felt special.
“the quality of the bag exceeded my expectations”
Small Stockholm bag is light, versatile and attractive colour.
“light and grey as a crossover or hand bag.”
Personalised bag is elegant but too open and impractical.
“it is too open and risks things falling out”
Customer service was unhelpful but managed to order the sold-out bag.
“customer service wasn’t really helpful”
Third purchase; bags well made and packaging feels like a present.
“packaging is so beautiful.”
Damaged bag repaired under lifetime repairs; service was excellent.
“the service was second to none”
Designs are timeless and overall leather quality is high despite lock concerns.
“overall quality remains high”
Miami bag is ideal daily size with outstanding quality and service.
“quality of the bag is outstanding”
Bag is amazing with excellent quality and a lovely colour.
“Best quality”
Clear updates throughout purchase and earlier-than-expected delivery.
“I knew exactly what was happening with my purchase every step of the way.”
Staff resolved scam by supplying genuine bag and restored order promptly.
“your staff were amazing”
Bag transfers colour onto light clothing, causing staining concerns.
“the bag left black marks on light-coloured clothing”
Exceptional customer service resolved requests quickly and with genuine concern.
“the most exceptional customer service experience”
Outstanding service with fast delivery and easy tracking throughout.
“Outstanding service, fast delivery”
Bag is superb quality and delivery and service exceeded expectations.
“the quality is superb.”
Bought multiple New York bags and praised their high quality.
“Very high quality.”
Discovered brand online, bought Miami leopard and found it gorgeous.
“Bag arrived and it is gorgeous”
Craftsmanship and materials are excellent and delivery was superb.
“Perfect craftsmanship with high quality material.”
New York midi size ideal for everyday use and colour suits autumn.
“I find the size just perfect for an every day bag.”
Fourth purchase; enjoyed packaging and overall shopping experience.
“Always a great experience shopping with you!”
Liked charity affiliation and found the bag quality very good.
“the quality is very good.”
Considers the bag gorgeous, superb quality and beautifully styled.
“Superb quality”
Has three handbags and praises consistent great quality and service.
“Always great quality, perfect service!”
Handbags are beautifully made and look great.
“Beautifully made”
Owning four bags, they are beautifully made with great quality.
“beautifully made, great quality”
Stylish well-made bags at a good price point with good customer care.
“a really good price point”
Praises customer service, design and quick dispatch and arrival.
“Good customer service.”
Design and quality are excellent; repair return process was simple.
“the design and quality of the bags is excellent”
Everything was perfect, from service to the received product.
“Everything was perfect”
Lock is too heavy causing bag to collapse; refund refused.
“the bag cannot stand up.”
DeMellier were helpful and provided proof those products were counterfeit.
“DeMellier were so helpful.”
Hudson in brow suede is luxurious, versatile and the right size.
“It’s the perfect mix of casual and chic”
Customer service was excellent and handled queries without trouble.
“No query is too much trouble”
Website browsing and purchase were easy; charity aspect is a bonus.
“it was easy to navigate and easy to purchase the bag.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DeMellier London is a London-based designer and retailer of leather handbags and small leather goods. The company sells structured handbags in multiple sizes and colour options through its online store. Product pages usually list materials, sizing, and shipping choices for direct purchases. Customer service channels handle orders, delivery, and post-purchase questions.