Customer reviews for DeMellier London highlight consistent praise for product craftsmanship, materials and colour, with many buyers owning multiple bags. Shipping and dispatch are frequently described as fast, including several reports of 3–4 day delivery. Customer support is generally portrayed as responsive—examples include help with counterfeit verification and a straightforward repair/returns experience—though one reviewer reported an unresolved refund related to a design fault. Prospective buyers should weigh positive reports on quality and delivery against the single documented complaint about the Nano Montreal’s design and refund outcome when deciding on a purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Bag arrived quickly and matched high-end quality expectations.
“Every aspect of this piece is amazing, including the color, size, and quality.”
Lock is too heavy causing bag to collapse; refund refused.
“the bag cannot stand up.”
Owning four bags, they are beautifully made with great quality.
“beautifully made, great quality”
Website browsing and purchase were easy; charity aspect is a bonus.
“it was easy to navigate and easy to purchase the bag.”
Many reviewers report fast dispatch and delivery—often noting 3–4 day shipping—and generally positive post-purchase service interactions.
A small number of reviewers comment on price; those who do say the bags offer a favourable price-to-quality ratio compared with luxury alternatives.
Limited feedback on website/checkout: one reviewer specifically reports an easy-to-navigate site and straightforward purchase process.
Reviewers frequently praise craftsmanship, materials, colour and finish; many buyers report repeat purchases and describe the bags as durable and well made.
Most comments describe helpful, responsive customer service for shipping, repairs and counterfeit issues; one reviewer reported an unresolved refund dispute.
Overall impressions are largely positive: repeat purchases, distinctive packaging and recommendations are common, with one notable negative experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Bag is beautiful with very good leather and service.
“Very good leather and service.”
Good quality bag and customer support resolved an issue professionally.
“dealt with quickly and professionally”
Bag has good quality leather and arrived well packaged quickly.
“Good quality leather.”
Support team expedited delivery so bag arrived on time for birthday.
“the support team helped me”
Reviewer found the quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Bag is well structured with beautiful leather and loved by buyer.
“Don’t hesitate is worth every penny.”
Design and quality exceeded expectations and packaging felt special.
“the quality of the bag exceeded my expectations”
Small Stockholm bag is light, versatile and attractive colour.
“light and grey as a crossover or hand bag.”
Personalised bag is elegant but too open and impractical.
“it is too open and risks things falling out”
Customer service was unhelpful but managed to order the sold-out bag.
“customer service wasn’t really helpful”
Third purchase; bags well made and packaging feels like a present.
“packaging is so beautiful.”
Damaged bag repaired under lifetime repairs; service was excellent.
“the service was second to none”
Designs are timeless and overall leather quality is high despite lock concerns.
“overall quality remains high”
Miami bag is ideal daily size with outstanding quality and service.
“quality of the bag is outstanding”
Bag is amazing with excellent quality and a lovely colour.
“Best quality”
Clear updates throughout purchase and earlier-than-expected delivery.
“I knew exactly what was happening with my purchase every step of the way.”
Staff resolved scam by supplying genuine bag and restored order promptly.
“your staff were amazing”
Bag transfers colour onto light clothing, causing staining concerns.
“the bag left black marks on light-coloured clothing”
Exceptional customer service resolved requests quickly and with genuine concern.
“the most exceptional customer service experience”
Outstanding service with fast delivery and easy tracking throughout.
“Outstanding service, fast delivery”
Bag is superb quality and delivery and service exceeded expectations.
“the quality is superb.”
Bought multiple New York bags and praised their high quality.
“Very high quality.”
Discovered brand online, bought Miami leopard and found it gorgeous.
“Bag arrived and it is gorgeous”
Craftsmanship and materials are excellent and delivery was superb.
“Perfect craftsmanship with high quality material.”
New York midi size ideal for everyday use and colour suits autumn.
“I find the size just perfect for an every day bag.”
Fourth purchase; enjoyed packaging and overall shopping experience.
“Always a great experience shopping with you!”
Liked charity affiliation and found the bag quality very good.
“the quality is very good.”
Considers the bag gorgeous, superb quality and beautifully styled.
“Superb quality”
Has three handbags and praises consistent great quality and service.
“Always great quality, perfect service!”
Handbags are beautifully made and look great.
“Beautifully made”
Owning four bags, they are beautifully made with great quality.
“beautifully made, great quality”
Stylish well-made bags at a good price point with good customer care.
“a really good price point”
Praises customer service, design and quick dispatch and arrival.
“Good customer service.”
Design and quality are excellent; repair return process was simple.
“the design and quality of the bags is excellent”
Everything was perfect, from service to the received product.
“Everything was perfect”
Lock is too heavy causing bag to collapse; refund refused.
“the bag cannot stand up.”
DeMellier were helpful and provided proof those products were counterfeit.
“DeMellier were so helpful.”
Hudson in brow suede is luxurious, versatile and the right size.
“It’s the perfect mix of casual and chic”
Customer service was excellent and handled queries without trouble.
“No query is too much trouble”
Website browsing and purchase were easy; charity aspect is a bonus.
“it was easy to navigate and easy to purchase the bag.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DeMellier London is a handbag brand referenced by consumers researching quality, delivery, customer service, returns and price. This summary aggregates customer feedback to help shoppers find review-based information on product durability, shipping experience and post-purchase support.