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We Collect & Analyse Reviews

DeMellier London
Experiences & Reviews

DeMellier London is a handbag brand referenced by consumers researching quality, delivery, customer service, returns and price. This summary aggregates customer feedback to help shoppers find review-based information on product durability, shipping experience and post-purchase support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 15d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Many reviewers report fast dispatch and delivery—often noting 3–4 day shipping—and generally positive post-purchase service interactions.

Share
21%
Strong
💰

Value for money

A small number of reviewers comment on price; those who do say the bags offer a favourable price-to-quality ratio compared with luxury alternatives.

Share
3%
Mixed

User experience

Limited feedback on website/checkout: one reviewer specifically reports an easy-to-navigate site and straightforward purchase process.

Share
2%
Mixed
🔧

Product quality

Reviewers frequently praise craftsmanship, materials, colour and finish; many buyers report repeat purchases and describe the bags as durable and well made.

Share
31%
Strong
📞

Communication

Most comments describe helpful, responsive customer service for shipping, repairs and counterfeit issues; one reviewer reported an unresolved refund dispute.

Share
10%
Strong

Overall experience

Overall impressions are largely positive: repeat purchases, distinctive packaging and recommendations are common, with one notable negative experience.

Share
34%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Natalie O’Brien
trustpilot.com Sep 30, 2025

First of all

First of all, I adore the bag, it’s specious and the quality is superb. I was amazed by the fast delivery process and how customer service went above...

M
Mary Ann
trustpilot.com Sep 30, 2025

New York Bags

So far I bought 4 new york bags. Mocha Suede, dark sand, burgundy and leopard effect. I loooove all of them. I want to buy all colors. Very high quali...

K
Karen Murdoch
trustpilot.com Sep 30, 2025

Gorgeous bag

Saw this brand via YouTube content creator I follow and I liked the values of the company, when I saw The Miam...

A
Alex Fan
trustpilot.com Sep 30, 2025

Perfect craftsmanship with high quality…

Perfect craftsmanship with high quality material. Definitely use all my Demellier bags more than my other luxury bag collections. The delivery experie...

A
Andra Smadu
trustpilot.com Sep 30, 2025

Gorgeous bags

Gorgeous bags! I bought a New York midi and I love everything about it! The color (Mocha) is spot on...

n
nicky
trustpilot.com Sep 30, 2025

This is my 4th bag and I love it

This is my 4th bag and I love it! I love the packaging, makes it...

N
Nikki
trustpilot.com Sep 30, 2025

Having seen these bags around for a…

Having seen these bags around for a while, I wanted to know what the hype was all about. So I made a purchas...

J
Jo
trustpilot.com Sep 30, 2025

I could literally write a love letter…

I could literally write a love letter to my bag…. It is ab...

E
Erika
trustpilot.com Sep 30, 2025

Always great quality, perfect service

I have 3 handbags already. Always great qu...

M
Merrill Kotok
trustpilot.com Sep 30, 2025

Beautifully made

Beautifully made, gre...

J
Julia Groom
trustpilot.com Sep 30, 2025

DeMillier handbags are beautifully…

DeMillier handbags are beautifully made, great quality, and lovely to wear. I have 4 o...

A
Amanda Stephenson
trustpilot.com Sep 30, 2025

Stylish

Stylish, well made & a really good price point which I feel is important given how expensive designer bags have become. Ver...

T
Teresa
trustpilot.com Sep 30, 2025

Good customer service

Good customer service. Design @ quality are what I like about these...

C
C Mc Bristol
trustpilot.com Sep 30, 2025

Happy customer!

I own several Demellier bags. I love the ethos of the company - and the design and quality of the bags is...

A
Andra Paraschiv
trustpilot.com Sep 30, 2025

Everything was perfect

Everything was perfect— from se...

D
Danielle White
trustpilot.com Sep 30, 2025

Faulty design. A bag that cannot stand up!

Received The Nano Montreal handbag, which clearly has a design fault as the weight of the lock is too heavy that the bag cannot stand up. Having reach...

R
Rachel
trustpilot.com Sep 30, 2025

Couldn't be any better

Couldn't be any better. Bought 2 counterfeit products on Vinted and DeMellier were so helpful...

Y
Yvonne Holloway
trustpilot.com Sep 30, 2025

I just love the bag

I just love the bag. It was d delivered super fast and they even take care of the import taxes if you order from a different country like me. It’s an...

C
Claire
trustpilot.com Sep 30, 2025

Excellent customer service team

The customer service I have received has b...

L
LRT
trustpilot.com Sep 30, 2025

Love this site!

I love DeMellier bags, and I always enjoy browsing the website for new styles and colors. I fell in love with the Siena Hobo in Poppy Red and had to h...

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Conclusion

Customer reviews for DeMellier London highlight consistent praise for product craftsmanship, materials and colour, with many buyers owning multiple bags. Shipping and dispatch are frequently described as fast, including several reports of 3–4 day delivery. Customer support is generally portrayed as responsive—examples include help with counterfeit verification and a straightforward repair/returns experience—though one reviewer reported an unresolved refund related to a design fault. Prospective buyers should weigh positive reports on quality and delivery against the single documented complaint about the Nano Montreal’s design and refund outcome when deciding on a purchase.