Reviewers most often praise the leather, craftsmanship, and premium packaging. Many customers mention fast dispatch and responsive support when issues come up. A few isolated complaints point to faults such as colour transfer and hardware or structural failures. Some of those fault reports also describe unhelpful service responses.
Examples from available reviews (Dec 2021 – Mar 2026).
Bag is beautiful with very good leather and service.
“Very good leather and service.”
Staff resolved scam by supplying genuine bag and restored order promptly.
“your staff were amazing”
Reviewer found the quality poor and customer service disappointing.
“The quality is not good and customer service disappointing.”
Lock is too heavy causing bag to collapse; refund refused.
“the bag cannot stand up.”
Reviewers often describe quick, helpful support that sped up delivery and fixed order problems. Several comments mention staff providing proof in fraud cases and arranging repairs for damaged items. A smaller set of reviews describe less helpful or disappointing support when issues were being resolved.
Only a small number of reviews mention value. When they do, buyers call the bags stylish, well made, and fairly priced for the materials and design. Most comments focus on quality and service rather than price.
Buyers regularly mention attractive, gift-like packaging and note repeat purchases from satisfied customers. Several reviewers describe an easy website experience and a straightforward checkout. A few comments point to practical drawbacks in some styles, such as how open the bag is or how the interior is organised.
Most reviews praise the leather, structure, and craftsmanship across different models. A smaller but clear group reports quality failures, including colour transfer onto light clothing and hardware or lock problems that affect the bag’s shape. These defect reports align with the lowest ratings.
Customers often praise clear updates, tracking details, and proactive shipping messages. Multiple reviews say staff kept them informed at each step. A few reviewers say communication dropped off when they reported faults or asked for refunds.
Sentiment stays strongly positive, with many five-star purchases and repeat buyers. Clearly negative experiences stand out among buyers who ran into defects or unsatisfactory aftercare. The feedback shows high satisfaction alongside isolated failures that affect trust.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I'd been on the search for The bergen ruby smooth bag for quite some time, and I finally decided to make the purchase from DeMellier during their most recent sale.
The first thing that caught my eye was how quickly my item was dispatched, and how quickly my order was delivered within 72 hours
In the first place, the packaging is pretty distinctive, and you immediately get a sense of luxury even before you see the bag. In terms of the bag itself.
Every aspect of this piece is amazing, including the color, size, and quality. I have a large collection of handbags, the bulk of which are from high-end designers, and this bag easily holds its own against the rest of the pack.
An excellent price and quality ratio
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DeMellier London is a London-based designer and retailer of leather handbags and small leather goods. The company sells structured handbags in multiple sizes and colour options through its online store. Product pages usually list materials, sizing, and shipping choices for direct purchases. Customer service channels handle orders, delivery, and post-purchase questions.