Customer reviews for DeMellier London highlight consistent praise for product craftsmanship, materials and colour, with many buyers owning multiple bags. Shipping and dispatch are frequently described as fast, including several reports of 3–4 day delivery. Customer support is generally portrayed as responsive—examples include help with counterfeit verification and a straightforward repair/returns experience—though one reviewer reported an unresolved refund related to a design fault. Prospective buyers should weigh positive reports on quality and delivery against the single documented complaint about the Nano Montreal’s design and refund outcome when deciding on a purchase.
Examples from available reviews (Dec 2021 – Feb 2026).
Bag arrived quickly and matched high-end quality expectations.
“Every aspect of this piece is amazing, including the color, size, and quality.”
Lock is too heavy causing bag to collapse; refund refused.
“the bag cannot stand up.”
Owning four bags, they are beautifully made with great quality.
“beautifully made, great quality”
Website browsing and purchase were easy; charity aspect is a bonus.
“it was easy to navigate and easy to purchase the bag.”
Many reviewers report fast dispatch and delivery—often noting 3–4 day shipping—and generally positive post-purchase service interactions.
A small number of reviewers comment on price; those who do say the bags offer a favourable price-to-quality ratio compared with luxury alternatives.
Limited feedback on website/checkout: one reviewer specifically reports an easy-to-navigate site and straightforward purchase process.
Reviewers frequently praise craftsmanship, materials, colour and finish; many buyers report repeat purchases and describe the bags as durable and well made.
Most comments describe helpful, responsive customer service for shipping, repairs and counterfeit issues; one reviewer reported an unresolved refund dispute.
Overall impressions are largely positive: repeat purchases, distinctive packaging and recommendations are common, with one notable negative experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I'd been on the search for The bergen ruby smooth bag for quite some time, and I finally decided to make the purchase from DeMellier during their most recent sale.
The first thing that caught my eye was how quickly my item was dispatched, and how quickly my order was delivered within 72 hours
In the first place, the packaging is pretty distinctive, and you immediately get a sense of luxury even before you see the bag. In terms of the bag itself.
Every aspect of this piece is amazing, including the color, size, and quality. I have a large collection of handbags, the bulk of which are from high-end designers, and this bag easily holds its own against the rest of the pack.
An excellent price and quality ratio
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DeMellier London is a handbag brand referenced by consumers researching quality, delivery, customer service, returns and price. This summary aggregates customer feedback to help shoppers find review-based information on product durability, shipping experience and post-purchase support.