Reviews Analysed
22
We Collect & Analyse Reviews
Dealbuyer
Experiences & Reviews
Dealbuyer is an online retailer specialising in consumer electronics and household appliances. It operates an e-commerce store that lists new, open‑box and preowned items, processes orders, and manages delivery and returns for customers in the UK. People searching reviews typically want to verify product condition, delivery speed and after‑sales support for purchases made via the site.
Overview & Key Metrics
Positive Sentiment
77%
Latest Review
12d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Most reviewers highlight fast delivery and helpful customer service, including next‑day dispatch and prompt problem resolution in many cases.
Share
Strong
28%
💰
Value for money
Several buyers mention competitive pricing or discounts on tech items and open‑box deals, describing clear savings versus full retail.
Share
Strong
7%
⚡
User experience
A small number of reviewers report an easy ordering process and clear tracking emails; the sample for this theme is limited.
Share
Mixed
3%
🔧
Product quality
Many customers report items arriving as described and in good working order, though a minority report dead devices or damaged packaging.
Share
Strong
23%
📞
Communication
Several customers report problems with returns communication, including unanswered messages and complaints about premium‑rate contact numbers.
Share
Weak
9%
⭐
Overall experience
Most reviewers give a positive overall verdict, citing timely delivery, resolved issues and satisfaction with received products.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (December 2021 – September 2025).
Fantastic after sales service
"Fantastic after sales service, my air fryer was just over a year old when it broke down. I contacted Dealbuyer to ask what sort of guarantee they had,..."
Mary Maxwell
Trustpilot
Sep 30, 2025
Featured for: Shows fast, effective after-sales
Apple Watch turned up yesterday in poor…
"Apple Watch turned up yesterday in poor packaging and completely dead. Either the watch itself is broken or the charging cable. Messag..."
Gez Hughes
Trustpilot
Sep 30, 2025
Featured for: Shows dead product, no response
Would highly recommend!
"Would highly recommend. I was a bit skeptical at first, as I had never used this website and the prices were very good. I purchased an apple watch, br..."
Jack V
Trustpilot
Sep 30, 2025
Featured for: Represents good price and condition
Pleasantly surprised
"1st order was refused as billing address didnt match the card details, my mistake, after speaking with customer services this was easily rectified and..."
Sheila
Trustpilot
Sep 30, 2025
Featured for: Example of tracking and resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
T
The BUYING hundred group
trustpilot.com
Sep 30, 2025
Exceptional quick simple customer service…
Exceptional quick simple customer service and excellent on time delivery. They just done ex...
T
Terri blake
trustpilot.com
Sep 30, 2025
Apple Watch at good price
Bough Apple Watch at good price (new but opened bo...
I
Ibi
trustpilot.com
Sep 30, 2025
Recommend this company
The packaging was impeccable, and the quality of the product exceeded my expectations. Thank you for you...
M
Mary Maxwell
trustpilot.com
Sep 30, 2025
Fantastic after sales service
Fantastic after sales service, my air fryer was just over a year old when it broke down. I contacted Dealbuyer to ask what sort of guarantee they had,...
R
Richard Paine
trustpilot.com
Sep 30, 2025
FANTASTIC SERVICE 5STAR
Ordered online and received goods next day. Can't fault the service and goo...
J
Jack V
trustpilot.com
Sep 30, 2025
Would highly recommend!
Would highly recommend. I was a bit skeptical at first, as I had never used this website and the prices were very good. I purchased an apple watch, br...
S
Steve Wilson
trustpilot.com
Sep 30, 2025
Purchased a Blaupunkt TV using Amazon…
Purchased a Blaupunkt TV using Amazon Prime but it turns out it was supplied by Deal Buyer. TV arrived several days later but was in battered packagin...
S
Sheila
trustpilot.com
Sep 30, 2025
Pleasantly surprised
1st order was refused as billing address didnt match the card details, my mistake, after speaking with customer services this was easily rectified and...
M
Mrs Jane Romyn
trustpilot.com
Sep 30, 2025
I bought a TV from this company and…
I bought a TV from this company and thought that the item was brand new, I wanted new, so I asked if it could be cancelled but it had already been dis...
M
Mark Davis
trustpilot.com
Sep 30, 2025
Poor customer service
Purchased a HP Envy laptop, fault occurs around 6 months after purchase. Which was repaired and returned without issue. Same fault, less than a year l...
A
Aleksandra Olas
trustpilot.com
Sep 30, 2025
Very happy with this company
Very happy with this company. TV exactly as described. Dispatched on the same day of...
R
Robert
trustpilot.com
Sep 30, 2025
From point of order to delivery
From point of order to delivery, the experience was excellent, very effici...
J
Julie Potter
trustpilot.com
Sep 30, 2025
Dead Apple Watch “excellent graded”
Bought Apple Watch 8 supposed to be excellent unused condition - a 14 day customer return. Terribly disappointed that it was dead. Rang apple they tol...
F
Faith
trustpilot.com
Sep 30, 2025
Product was delivered in due time in…
Product was delivered in du...
Z
Zainab
trustpilot.com
Sep 30, 2025
My watch was delivered perfectly and I…
My watch was delivered...
G
Gez Hughes
trustpilot.com
Sep 30, 2025
Apple Watch turned up yesterday in poor…
Apple Watch turned up yesterday in poor packaging and completely dead. Either the watch itself is broken or the charging cable. Messag...
M
Mandy.. Scotland
trustpilot.com
Sep 30, 2025
Item as described
Item as described, arrived on time...
c
customer
trustpilot.com
Sep 30, 2025
Very good quality
...
P
PH
trustpilot.com
Sep 30, 2025
iPad mini
Excellent buy. In great condition and works we...
D
Dave
trustpilot.com
Sep 30, 2025
Product at a good price
Product at a good price, very fast fr...
Conclusion
Reviews show Dealbuyer frequently delivers quickly and resolves issues for many customers, with several reports of same‑day dispatch or next‑day delivery and rapid replacements. Multiple buyers found competitive prices on open‑box or discounted items and confirmed products arrived as described. However, a minority of reviews raise concerns about communication and returns, including reports of dead devices on arrival and difficulty contacting support or being routed to premium‑rate numbers. Prospective buyers should weigh the commonly reported fast delivery and value against occasional reports of returns or communication problems, and keep proof of purchase and photos handy when ordering.