Reviews suggest Daisy provides strong, responsive customer service and efficient communication, often resolving issues quickly. Many customers praise the design, presentation and repeat purchases, citing satisfying packaging and helpful staff. However, a number of reviews report durability issues with plated pieces, including fading and occasional breakage, so check warranty and returns policy before buying. For shoppers seeking stylish, well‑presented jewellery with accessible support, Daisy appears attractive; those prioritising long‑term plating durability may wish to consider care instructions or alternative finishes.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service replaced a faulty bracelet and sent it straight away.
“George was extremely polite and helpful.”
Several items faded or broke quickly; reviewer disappointed with quality.
“this jewellery fades quite quickly.”
Many purchases show durable jewellery and responsive service for repairs.
“Daisy jewellery is beautiful and durable and stands the test of time”
High quality designs offering good value for money and excellent customer service.
“The quality and designs are excellent”
Reviews consistently describe fast, helpful and polite customer service, often noting a named representative and quick replacements or refunds.
A small number of reviews discuss price: some call Daisy good value, while others say plated items fade and may not justify the cost.
Customers report smooth purchase flows, satisfying unboxing and rapid dispatches; several mention same‑day or next‑day replacements and efficient delivery.
Product feedback is mixed: many praise design and durability, while several reviewers report fading or breakage of plated items requiring replacement.
Communication is frequently described as prompt and personal, with WhatsApp and polite, clear responses named as useful contact methods.
Most reviewers describe positive overall experiences, repeat purchases and gifting; a minority cite product durability concerns that affected their view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Ring is well made with attractive packaging.
“Beautiful ring. Well made and great packaging.”
Enjoys buying gifts; items arrive quickly with beautiful packaging.
“beautiful packaging, arrives quickly, thank you”
Items matched description, delivery was prompt, and the help desk was helpful.
“The jewellery bought is exactly as described and pictured on the website.”
Reviewer praises both the service and quality; favourite jewellery.
“Great service and quality- my favorite jewelry”
Items matched descriptions, well made with prompt delivery and perfect sizing.
“items exactly as described, exceeding expectations.”
Bracelet snapped but customer service replaced it swiftly and free of charge.
“received a swift reply and replacement with no charges”
Customer service answered immediately and handled queries exemplarily.
“Call answered immediately and the customer service was exemplary.”
Beautiful jewellery and good quality products; helpful customer service for exchanges.
“Brilliant customer service and good quality products”
Excellent packaging and customer service sent a replacement necklace free of charge.
“they shipped one out FOC.”
Website easy to use; prompt delivery and beautiful packaging.
“Easy to use website to help me choose the gift.”
Happy with shiny bracelet, good fit, discount, rapid delivery and packaging.
“I love my bracelet.”
Earrings are high quality with swift delivery and beautiful packaging.
“Fabulous earrings, beautifully packaged and swift delivery.”
Earrings delivered on time and suitable for granddaughter to wear to school.
“Earrings perfect for my granddaughter to wear to school”
Necklaces tarnished within months despite normal use; jewellery seems not robust.
“the jewellery doesn't seem very robust at all!”
Lovely statement ring, good value for money and excellent service.
“Great vfm.”
Customer service arranged extra item pre-Christmas; jewellery is reported high quality.
“Outstanding customer service.”
Jewellery box of excellent quality; customer service responded well to an issue.
“The quality of the jewellery box purchased is fantastic.”
Customer services were efficient and friendly, especially handling refunds over Christmas.
“provide excellent customer services”
Customer care handled order issues efficiently and communicated proactively about delays.
“the team dealt with the issues efficiently and were extremely helpful.”
Ring tarnished within months but Daisy promptly sent a replacement after photos.
“they were absolutely fantastic about it and instantly sent out a replacement.”
Customer service replaced a faulty bracelet and sent it straight away.
“George was extremely polite and helpful.”
Customer service replaced a broken bracelet and dispatched a new one same day.
“replacing and dispatching a new one all within the same day.”
Customer care applied the missed discount and added the requested box immediately.
“they immediately gave me the discount and added the box to my order.”
Customer service arranged a replacement sentimental necklace alternative promptly.
“The customer service you receive is absolutely brilliant!”
Customer service sent correct item same day and allowed keeping mistaken bracelet.
“The correct item was dispatched the same day”
Customer service added a delivery option and applied a birthday discount promptly.
“they granted me the 15% discount.”
Nice jewellery suitable for a wide range of tastes and gifts.
“Nice jewellery, something for everyone.”
Reviewer praises the company's customer service as exceptional.
“Incredible customer service!!”
Customer service promptly replaced faded rings; jewellery range is beautiful.
“managed to replace my faded rings swiftly.”
Customer service replaced a faded necklace quickly and was very helpful.
“within 5 days I had my new necklace of the same model delivered to my house.”
Customer service sent a replacement anklet under warranty before the holiday.
“organising so politely a fresh anklet to be sent”
Reviewer finds the company very well organised and reliable.
“company beautifully organized......100 per cent”
Customer service via WhatsApp was exceptionally helpful and friendly.
“The WhatsApp chat facility works really well”
Several items faded or broke quickly; reviewer disappointed with quality.
“this jewellery fades quite quickly.”
Many purchases show durable jewellery and responsive service for repairs.
“Daisy jewellery is beautiful and durable and stands the test of time”
Product met expectations and customer service was also great.
“The product is perfect, and the customer service was also great.”
High quality designs offering good value for money and excellent customer service.
“The quality and designs are excellent”
Customer service responded quickly and resolved an order issue promptly.
“George went above and beyond to resolve the issue straight away!”
Everything was good and handled efficiently.
“All good. All efficient”
Sterling silver praised but gold plating changes colour quickly.
“the gold they use turns rose gold very quickly as opposed to yellow”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Daisy is a jewellery brand and online retailer selling rings, necklaces, bracelets and other fashion jewellery. Customers typically interact with the brand through its online shop and customer support channels for orders, delivery and aftercare.