Many customers say the website makes it easy to find parts, and that orders often arrive quickly and fit as expected. Lots of reviewers highlight low prices and next‑day delivery when it runs smoothly. Another clear group describes parcels not arriving, payments taken with nothing dispatched, and parts arriving damaged or incorrect. Several customers also mention poor or unavailable ways to reach support when issues come up.
Examples from available reviews (Jul 2021 – Mar 2026).
Part delivered promptly and was easy to fit.
“The required part was delivered promptly and proved easy to fit.”
Quick service, great pricing, and exact match for the part.
“Quick service, great pricing, excat match”
Paid for next-day delivery but parcel not arrived after two days.
“Paid for next day delivery £7.45 and 2 days later still no parcel in sight. Absolutely shocking”
Live chat unavailable; reviewer calls firm a joke.
“No one ever available on live chat. Joke of a firm”
Reviews often describe quick fulfilment, including next‑day delivery when orders go to plan. Another cluster mentions parcels that never arrived, late dispatch and damaged deliveries. These problems frequently lead to refund or return requests.
Many reviewers point to competitive prices and call purchases good value. Several positive comments connect the low pricing with repeat buying. A smaller set of complaints links poor value to paying for orders that were never dispatched.
Customers regularly say the website is clear and makes it easy to find parts. Several mention fast searching and a straightforward checkout. A few reviews say items appeared in stock but were actually on backorder.
Many reviews say the right parts arrived, were well packed and fitted easily. Repeated negative comments describe the wrong parts being sent, faulty components, or items arriving damaged. In those cases, customers needed returns or refunds.
Many reviews mention useful delivery updates and helpful staff when they manage to get in touch. Others report missing email confirmations, live chat not being available, and enquiries going unanswered. When communication breaks down, refunds and returns are harder to resolve.
Experiences divide between smooth orders with fast delivery and parts that fit, and unresolved situations involving missing parcels or weak support. This pattern shows up across delivery, order accuracy and communication. These mixed outcomes affect whether customers manage to complete replacements or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Part was clearly displayed online and dispatched quickly.
“well displayed on the website”
First-class customer service; helped with a return after wrong order.
“First class customer service.”
Product was correct and delivered as promised.
“product is correct, delivered when said.”
Wrong part sent; freezer door part was too shallow and will be returned.
“Wrong part sent”
Item arrived on time and as expected.
“Came on time item as expected ted”
Part delivered promptly and was easy to fit.
“The required part was delivered promptly and proved easy to fit.”
Reviewer describes company as brilliant.
“Brilliantly company”
Ordered two freezer drawers; great price and next-day delivery.
“price was amazing,next day delivery could not ask for anymore.”
Quick service, great pricing, and exact match for the part.
“Quick service, great pricing, excat match”
Clear, precise website and excellent, prompt service.
“Clear precise website and excellent prompt service.”
Fast delivery and reasonably priced parts.
“parts are priced reasonably”
Part was easy to fit and represented good value.
“Easy to fit and good value.”
Partmaster site was easy to use and delivery took three days.
“Partmaster was easy to use;”
Replacement part arrived quickly, was well packed and fitted perfectly.
“it fitted perfectly.”
Item still not arrived after nearly two weeks.
“Item hasn't arrived in nearly 2 weeks”
Accurate descriptions with rapid, efficient service.
“Accurate descriptions, rapid and efficient service.”
Wrong part was sent out.
“wrong part sent out.”
Reviewer very happy with the part and service.
“Very happy with part and service”
Fast, prompt delivery and good price.
“Fast, prompt delivery at a good price.”
Offers next day delivery, stock availability and helpful staff.
“next day delivery and always have what I need and helpful staff if I need advice.”
Paid for next-day delivery but parcel not arrived after two days.
“Paid for next day delivery £7.45 and 2 days later still no parcel in sight. Absolutely shocking”
Correct product delivered promptly; customer very satisfied.
“Correct product/prompt delivery.”
Products were good and service was excellent.
“Products were good and service excellent”
Part was as described and delivered on time.
“Part as described and delivered on time in”
Ordering was easy; delayed delivery resolved promptly by company.
“Can't fault the service.”
Next day delivery and fast refund; reviewer very impressed.
“Next day delivery excellent.”
Reviewer reports great, helpful customer service overall.
“Great helpful service”
Parts were delivered on time.
“parts delivered on time”
Part arrived within eight hours and fitted easily.
“Arrived within 8 hours and was a perfect and easy fit”
Part received was correct; website easy and delivery quick.
“the part I received from Partmaster was correct!”
Website easy to use; ordering was problem-free for the dryer belt.
“Your website is set out really easy to understand and I didn't have any problems when ordering my logik condenser dryer belt 10/10.”
Reviewer received correct part quickly.
“I got what I ordered quickly and it was the right part”
Part arrived next day with useful delivery updates; reviewer impressed.
“just less than 24 hours later the Postman knocked the door with the part.”
Great service with prompt delivery.
“Great service, prompt delivery.”
Website helped find the part quickly.
“Good Webb page found part quickly”
Item has not been delivered and reviewer demands action.
“MY ITEM HAS NOT BEEN DELIVERED.”
Site easy to use with prompt delivery and progress updates.
“Easy to use site and prompt delivery with progress updates”
Easy to use site, speedy delivery and reasonable prices.
“Easy to use, speedy delivery, reasonable prices.”
Reviewer pleased company stocked parts for an old Siemens freezer.
“Very happy they had parts for my very old Siemens Freezer!”
Ordered parts for neighbour; good price and quick delivery.
“The price was good and quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Currys Partmaster runs an online parts shop for domestic appliances. The website offers a searchable catalogue and ordering tools for washers, ovens, fridges and dishwashers. Delivery includes next‑day dispatch and standard shipping. Support is available by phone, email and online chat. The company sells replacement parts and accessories for household appliance repairs.