Many customers say the website makes it easy to find parts, and that orders often arrive quickly and fit as expected. Lots of reviewers highlight low prices and next‑day delivery when it runs smoothly. Another clear group describes parcels not arriving, payments taken with nothing dispatched, and parts arriving damaged or incorrect. Several customers also mention poor or unavailable ways to reach support when issues come up.
Examples from available reviews (Jul 2021 – Mar 2026).
Part delivered promptly and was easy to fit.
“The required part was delivered promptly and proved easy to fit.”
Quick service, great pricing, and exact match for the part.
“Quick service, great pricing, excat match”
Paid for next-day delivery but parcel not arrived after two days.
“Paid for next day delivery £7.45 and 2 days later still no parcel in sight. Absolutely shocking”
Live chat unavailable; reviewer calls firm a joke.
“No one ever available on live chat. Joke of a firm”
Reviews often describe quick fulfilment, including next‑day delivery when orders go to plan. Another cluster mentions parcels that never arrived, late dispatch and damaged deliveries. These problems frequently lead to refund or return requests.
Many reviewers point to competitive prices and call purchases good value. Several positive comments connect the low pricing with repeat buying. A smaller set of complaints links poor value to paying for orders that were never dispatched.
Customers regularly say the website is clear and makes it easy to find parts. Several mention fast searching and a straightforward checkout. A few reviews say items appeared in stock but were actually on backorder.
Many reviews say the right parts arrived, were well packed and fitted easily. Repeated negative comments describe the wrong parts being sent, faulty components, or items arriving damaged. In those cases, customers needed returns or refunds.
Many reviews mention useful delivery updates and helpful staff when they manage to get in touch. Others report missing email confirmations, live chat not being available, and enquiries going unanswered. When communication breaks down, refunds and returns are harder to resolve.
Experiences divide between smooth orders with fast delivery and parts that fit, and unresolved situations involving missing parcels or weak support. This pattern shows up across delivery, order accuracy and communication. These mixed outcomes affect whether customers manage to complete replacements or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Easy ordering and fast delivery overall.
“Easy to order and fast delivery.”
Reviewer claims they were scammed and had rude live chat staff.
“I have just been scammed £37 by this company.”
Live chat unavailable; reviewer calls firm a joke.
“No one ever available on live chat. Joke of a firm”
Item arrived damaged and live chat was unavailable despite attempts.
“Item was delivered as paid for on the next day delivery but arrived damaged!!!”
Reviewer believes site is a scam and lost £7.
“Clearly a scam website. Luckily they only stole £7 from me.”
Item not despatched despite paying a delivery fee.
“You have not even despatched my item even though I have paid a delivery fee disgraceful”
Payment completed but no confirmation and parts never arrived.
“transaction was completed but no email confirmation received and parts never arrived.”
Received only part of order and seller did not respond to enquiries.
“I received only half of my order and they do not respond to enquiries .”
Reviewer asserts Partmaster is a scam and ignored customers.
“Partmaster must be a scam.”
Customer received no communication and could not contact Partmaster.
“I have had no communication from this company.”
Customer awaited a promised reply but still hasn't received one.
“Still waiting”
No delivery after five weeks and no response to refund requests.
“No product delivery after five weeks.”
Website shows items as in-stock when they're actually on backorder.
“They list products as in-stock, when they are actually on backorder.”
I recently had the pleasure of shopping at Currys Partmaster for some electrical accessories for my home appliances. I must say, their wide selection of genuine appliance parts was quite impressive!
As a not very smart customer in this area, I found the website very user-friendly and easy to navigate. The information about each product is clear and concise which helped me choose exactly what I needed without any hassle.
What stands out most to me about Currys Partmaster is their commitment to quality - all products are of highest standard. Additionally, their prices were quite reasonable considering the quality they offer.
Lastly, shipping was prompt and efficient. My package arrived timely despite being shipped from another country.
Overall, I highly recommend Currys Partmaster for anyone looking for high-quality genuine appliance parts or electrical accessories for home appliances. Their outstanding selection paired with excellent customer service make them an ideal online retailer worth browsing through.
Order delayed until mid-December and chat support disconnected the call.
“I got cut off on the chat”
Received a faulty part and experienced poor customer service and returns.
“the one posted to me was completely dead.”
Only part of the order arrived and customer couldn't contact support.
“Only received part of my order”
Could not get help; online form failed and chat was slow.
“it does not work, I had an error message saying it was undeliverable.”
Payment taken immediately but goods not delivered and refund disputed.
“Money taken from bank account immediately”
Wrong part was sent and the customer couldn’t get support for returns.
“They sent the wrong part”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Currys Partmaster runs an online parts shop for domestic appliances. The website offers a searchable catalogue and ordering tools for washers, ovens, fridges and dishwashers. Delivery includes next‑day dispatch and standard shipping. Support is available by phone, email and online chat. The company sells replacement parts and accessories for household appliance repairs.