Customers often mention fast delivery and early, visible skin improvements from LED masks. Many describe customer support as helpful and proactive, including replacements for faulty devices. A noticeable group report unresolved problems such as refused refunds, warranty disputes, and charging units that can’t be used. Overall, the feedback combines strong product satisfaction with specific post-sale service failures.
Examples from available reviews (Dec 2021 – Feb 2026).
Product improved skin and customer service promptly replaced faulty mask.
“Customer service had a brand new mask express shipped to me”
Reviewer claims warranty didn't provide replacement, only store credit.
“This is not a warranty, it is a scam.”
Order not delivered and customer service failed to resolve or refund.
“However Current Body is rejecting any refund for the goods that was not delivered”
Mask showed visible skin improvement after two uses; customer service helpful.
“I can see the difference in my skin after only 2 uses.”
Many reviews describe quick, practical support that organised replacements and followed up on missing parcels. Several also describe major service failures, including refusing refunds for goods that didn’t arrive and disagreements over warranty coverage. A small number call the company impersonal, even though others report positive interactions.
Only a few reviews talk about price or value directly. When they do, they tie value to how well the product works and the condition of the package, not to pricing or discounts.
Many buyers report an easy checkout, fast shipping, and deliveries that arrived well packed. Early impressions mention that the devices fit easily into daily routines, along with hopes for longer-term results. A small number ask for clearer assembly or strap instructions for certain attachments.
Multiple reviews describe visible skin changes after only a few uses, including less inflammation, smoother texture, and a brighter tone. Reviewers also praise mask fit, automatic shut-off, and multi-LED performance across face and body areas. Hardware issues show up occasionally, most often involving charging controllers.
Many reviewers praise clear, helpful replies from support teams and timely shipping updates. Others describe trouble reaching the right team or getting explanations they found unsatisfactory about refunds and warranty terms. These mixed experiences leave uneven impressions of how responsive the company is.
Most feedback points to effective devices and generally positive buying experiences. A clear minority describe service problems that changed their outcome, including refused refunds and slow replacements. That gap leaves customers split between product results and confidence in post-sale support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer praises the customer service as excellent.
“Super customer service”
Customer service was extremely helpful and went above and beyond.
“Customer service was A+. Helpful and went above and beyond”
Early use shows reduced morning inflammation and comfortable wear.
“less inflammation and redness in the morning after using it for 10 minutes before bed.”
Reviewer claims warranty didn't provide replacement, only store credit.
“This is not a warranty, it is a scam.”
Reviewer praises products and customer service.
“Great products, great customer service! 💗”
After several weeks skin looks brighter, smoother and more even.
“My skin looks brighter, smoother, and more even in tone.”
Recently bought and excited to see future results.
“Love my Product only had a couple of weeks but look forward to seeing f the results 😃”
Order arrived quickly; customer service resolved an issue and device improves skin.
“my order arrived quickly and exactly as described.”
Fast, efficient service with well-packaged product and good information.
“Fast efficient service, product beautiful packaged and great information book inside.”
Reviewer alleges premature refund decision and seeks fair resolution.
“the “seal was broken” and that deductions would apply to my refund.”
Reviewer highly recommends the service and product.
“Fabulous services would highly recommend this services and definitely the product”
Wife loves the mask; good fit, packaging, and auto-off feature.
“Great fit.”
Charging unit failed and reviewer couldn't find contact for replacement.
“My currentbody series 1 mask charging controller unit will not work”
Order not delivered and customer service failed to resolve or refund.
“However Current Body is rejecting any refund for the goods that was not delivered”
Product improved skin and customer service promptly replaced faulty mask.
“Customer service had a brand new mask express shipped to me”
High-quality mask with fast delivery and visible skin improvements.
“The quality is excellent and the delivery was very fast.”
Smooth ordering and professional service; quality mask improved skin.
“Absolutely loved my experience with CurrentBody.”
Product and service praised; company responded to pre-purchase questions.
“Great product great service”
Ordering was easy and delivery was quick.
“Easy ordering, quick delivery”
Mask improves skin texture and suits daily ritual.
“It‘s the perfect ritual to smoothen my skin texture.”
Product pleased reviewer and delivery was very quick.
“Great product , wife happy 😊”
Multi LED mask improved husband's back skin within weeks.
“Really brilliant product”
Fast delivery and the product produced noticeable improvements quickly.
“Fast delivery and this product has made a difference quite quickly.”
Reviewer had a wonderful experience and liked the product.
“Wonderful experience and a great product”
Products described as quality and customer service prompt and courteous.
“Quality products - not just “toys””
Customer service resolved a faulty device under warranty with clear help.
“Excellent customer service with faulty device under warranty.”
Next-day free delivery; product quality and service satisfactory so far.
“I was delighted at the speed of delivery, next day, with no charge.”
Ordering was easy and delivery was quick; product only lightly used.
“Easy to order, quick delivery.”
Reviewer finds the company impersonal and like always a new customer.
“It’s a very impersonal service.”
Delivery was fast and smooth; reviewer expressed thanks.
“It was a fast and smooth delivery of the order.”
Mask showed visible skin improvement after two uses; customer service helpful.
“I can see the difference in my skin after only 2 uses.”
Delivery was prompt and the product was great.
“Prompt delivery , great product”
Great customer service; well packaged product and positive early use.
“Customer service was great, arrived very well packaged and all info provided.”
Reviewer notes efficient delivery and product effectiveness.
“Efficient Deliv ery Product effectiveness”
Customer support replaced a stolen package and was very helpful.
“customer support was SO HELPFUL and they were able to send me a new package”
Machine is easy to use and fits into daily routine.
“Easy to use machine, doesn’t interfere with daily routine to allow for consistency.”
Happy with mask but finds neck strap instructions and fit inadequate.
“I would like to have had a few more instructions on how to attach the neck mask”
Reviewer loves the product so far.
“Love it so far!”
Mask works well and recommended for acne-prone skin.
“Such a good mask! Highly recommend for acne prone skin”
Seamless purchase, proactive customer service and justified product quality.
“Seamless purchasing process, excellent packaging and speedy shipping.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CurrentBody is a UK-based retailer focused on at-home beauty and clinical-grade skincare devices. Its range includes LED face and body masks, microcurrent devices, and related accessories. The company sells through an online store with product specs, user guides, and warranty details. CurrentBody also offers support channels and shipping options through its website. Products are sold direct online and through authorised resellers.