Many reviewers praise the excellent condition of items and the careful packaging. Plenty of customers describe an easy selling process, with home collections and polite staff. A separate group of sellers reports major breakdowns, including lost items and missing payments. Communication ranges from quick, regular updates to long stretches with no response.
Examples from available reviews (Feb 2018 – Mar 2026).
Seller's jacket was reported lost and they offered a lower payment.
“they have now said they have lost my jacket”
Item went missing and seller never received payment or acknowledgement.
“it has been missing without any payment or acknowledgment.”
Service is reliable, easy, professional, and caring.
“super reliable, super easy, professional, no fuss, no problem service”
Preloved item was high quality, well packaged, and arrived quickly.
“Exceptional quality for a preloved item.”
Many reviews describe hassle-free collections, professional handling and fast sales. Others document serious breakdowns, including lost parcels and payments that were not processed. These negative accounts mainly relate to what happens after collection rather than the collection visit itself.
Many buyers and sellers say pricing feels fair and sale results are good for designer pieces. A smaller group of sellers reports low valuations and worries about fees. One reviewer specifically mentioned a £7 return fee when disputing costs.
Reviewers often call the buying and selling process simple, with an easy website search. A few mention messy standards or operational disorder, but those comments are limited. Buyers frequently note on-time delivery and descriptions that match what arrived.
Many buyers praise the condition of items, saying they arrive as described and often in exceptional preloved condition. Reviews repeatedly compliment the secure packaging. Some occasional comments mention clothing sizes varying.
Many reviews point to regular updates, polite staff and clear sale notifications. Several sellers, though, describe weak follow-up and difficulty getting acknowledgement or payment. Overall, communication feedback splits between steady updates and periods of silence.
Reviews show many strong experiences for buyers and many sellers, alongside a concentrated set of reports about operational failures. That mix creates sharply divided views. The most common positives focus on quality, packaging and an easy sale process, while the main negatives involve lost items and unresolved payments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer describes the platform as chaotic with standards not followed.
“Call it a refugee camp.”
Reviewer warns sellers about bad communication and low valuations.
“Absolutely bad communication and really low valuations.”
Item went missing and seller never received payment or acknowledgement.
“it has been missing without any payment or acknowledgment.”
Seller's jacket was reported lost and they offered a lower payment.
“they have now said they have lost my jacket”
Shoes arrived well packaged and matched the item description.
“My shoes arrived beautifully packaged and just as described.”
Clothes are good quality and reasonably priced, though sizing varies.
“Good quality clothes. Reasonable prices.”
Reviewer praises products and excellent customer service, regrets closure.
“Great company and products and amazing customer service.”
Reviewer reports consistently great product and service.
“Great product and service as usual”
Reviewer praises item choice, customer service, and packaging.
“Excellent choice of items, customer service, packaging, all superb.”
Purchase met expectations with quality goods and first-class service.
“Quality goods with first class service”
Website was easy to search; items were as described and timely.
“The items I bought from you were exactly as described”
Reviewer experienced poor descriptions, unhelpful support, and high fees.
“Extremely expensive delivery fees and returns charged at £7”
Return attempts failed and the company became unresponsive or closed.
“Basically robbed my item”
Reviewer is very pleased with the shoes received.
“Absolutely delighted with my shoes!”
Some returned items arrived but jewellery was missing and unresolved.
“there are items missing I sent jewellery”
Preloved item was high quality, well packaged, and arrived quickly.
“Exceptional quality for a preloved item.”
Reviewer praises service but regrets the company closing.
“Great service shame it's closing”
Customer service kept reviewer informed and parcels were securely packed.
“Parcels packed securely and wrapped nicely”
Orders arrived on time and matched descriptions; reviewer regrets closure.
“Orders always came on time, and items fit their description.”
Quick shipping and accurate descriptions led to a very happy purchase.
“Great experience quick shipping love the item description was accurate.”
I recently had the pleasure of using Cudoni to sell some of my luxury designer items, and I have nothing but positive things to say about my experience. From start to finish, the entire process was smooth, efficient, and hassle-free.
One thing that immediately stood out to me was how easy it was to schedule a collection for my items. All I had to do was provide some basic information about what I wanted to sell, and then arrange for a convenient pickup time. The Cudoni team showed up right on time and were friendly and professional throughout.
Once my items were in their hands, everything else happened quickly and seamlessly behind the scenes. They took care of all the pricing, listing, marketing, and shipping details so that I didn't have to worry about any of it myself.
What's more impressive than simply selling your used luxury goods is buying new ones from Cudoni at an unbeatable price! Authentic designer brands at up tp 90% off RRP? Where can you get better?! It's also great that they offer Klarna payment options ensuring payments are seamless with customers' choices!
Overall
Service sold items quickly and paid proceeds directly into bank.
“They sold my items quickly and at a really good price.”
Reviewer praises service quality and good pricing, will reuse.
“Cudoni delivered a fantastic service at an excellent price.”
Reviewer enjoys buying gorgeous bags at very reasonable prices.
“found the most gorgeous bags at very reasonable prices”
Customer service was friendly, informative, and helped achieve good sale prices.
“Always friendly, always helpful, and always keeping you informed”
Service simplifies selling items and is highly effective.
“an excellent service which makes selling much easier for you”
Process is easy: bring items and they handle the sale.
“Easy process, you just need to take your items”
They collect items from home, sell them, and pay the seller afterwards.
“Cudoni come to you your house, take your unwanted items from you”
Responsive team that successfully sells customers' items.
“Responsive and they actually sell our items”
Sale process was effortless and team were polite and efficient.
“Cudoni has made the sale of my designer clothes effortless and rewarding.”
Service is hassle-free and attentive, suited to busy people.
“Hassle free, attentive service, ideal for a busy person”
Service is reliable, easy, professional, and caring.
“super reliable, super easy, professional, no fuss, no problem service”
They keep in contact during sales and notify when transferring money.
“keeps in contact with each sale and advises you when transferring money.”
Reviewer recommends Cudoni to remove the hassle from re-selling luxury items.
“Fantastic service and friendly team”
Customer service was prompt, polite, and provided regular updates.
“Prompt response Regular updates”
Pickup, valuation, sale and payment were convenient and easy.
“your items are picked up at an agreed time”
One call arranged collections, then sales and payments were handled.
“Hassle free earnings!”
Selling process was painless, professional, and supported by regular communications.
“professional & efficient”
Staff were friendly and efficient, providing a complete curating service.
“Friendly, efficient, quality staff, a complete service including curating”
Service is excellent and reliable for monetising unwanted items.
“The service that Cudoni provided and continues to provide is excellent”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cudoni is a UK luxury resale and consignment service specialising in designer clothing, handbags, shoes and jewellery. Sellers can choose home collection or drop-off, after which Cudoni authenticates items, takes photos and creates listings. The company sells items through its platform and transfers payment to sellers once items sell. It also supports individual sellers, estates and wardrobes with valuation and curating services.