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We Collect & Analyse Reviews

Cudoni
Experiences & Reviews

Cudoni is a UK-focused luxury resale and consignment service for pre-owned designer clothing and accessories. The business model typically covers collection or receipt of items, authentication and professional listings on an online marketplace, and handling of sale logistics such as pricing, photography and shipping. Consumers researching Cudoni often look for information on consignment terms, authentication standards, shipping and insurance, and customer-service responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 13d
Overall Rating
3.6

Our Analysis

🎯

Service quality

Reviews show smooth collection, friendly staff and reliable packaging for many customers, but several sellers report lost items, delayed returns or unpaid sales.

Share
18%
Mixed
💰

Value for money

Buyers often note good discounts on purchases, while multiple sellers report low valuations on consigned items and dissatisfaction with offers.

Share
7%
Weak

User experience

Many customers praise easy site search, accurate listings and timely delivery; others cite poor descriptions, inconsistent sizing and low-quality photos.

Share
14%
Mixed
🔧

Product quality

Most purchasers report items as described, well packaged and in expected condition; there are isolated reports of damaged or missing items on arrival.

Share
18%
Strong
📞

Communication

A notable number of reviews describe unresponsive or unhelpful customer support and unanswered queries; a minority explicitly praise good customer service.

Share
13%
Weak

Overall experience

Overall impressions are split: many customers praise product quality and service, while several sellers report serious fulfilment and communication problems.

Share
30%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

Z
Zackary Mahra
trustpilot.com Sep 30, 2025

Call it a refugee camp

Call it a refugee camp. Dump. Mo one follows the rules and standards. Occ...

H
Heesoo Lee
trustpilot.com Sep 30, 2025

If you want to sell your items through…

If you want to sell your items through this company think again. Absolutely bad communica...

A
Amie M
trustpilot.com Sep 30, 2025

NO PAYMENT EVER RECEIVED AND ITEM IS “MISSING”

My Burberry coat was received by Cudoni in 2020 - this was confirmed via email. However, Cudoni do not leave the product listed and subsequen...

Z
Zak V
trustpilot.com Sep 30, 2025

"Lost" my jacket? Nah stolen.

I sold a jacket and didn't like their very low valuation in April. They assured me I would get my jacket back within two weeks, which then got extende...

A
AJ
trustpilot.com Sep 30, 2025

My shoes arrived beautifully packaged…

My shoes arrived beautifully packaged and just as d...

Z
Zed
trustpilot.com Sep 30, 2025

Good quality clothes

Good quality clothes. Reasonable prices. S...

T
Teddy
trustpilot.com Sep 30, 2025

Really good company and products

Great company and products and amazing customer service. It’s an eno...

S
SW
trustpilot.com Sep 30, 2025

Great product and service as usual

Great product and...

b
bb
trustpilot.com Sep 30, 2025

Excellent choice of items

Excellent choice of items, customer service, packaging, all superb. My...

J
JULIA LAMBERT
trustpilot.com Sep 30, 2025

Fabulous purchase yet again

Fabulous purchase yet again. Quality goods with first class...

R
Rosana Fulford
trustpilot.com Sep 30, 2025

Always a great experience to buy from Cudoni

It is been very easy to search through your website. The items I bought from you were exactly as described and received when expected. I think you als...

D
Dr B. Kochanowska
trustpilot.com Sep 30, 2025

Very poor experience with Cudoni

Very poor experience with Cudoni. Very basic descriptions that leave a lot to guess. Extremely expensive delivery fees and returns charged at £7 - gua...

l
lacie scriven
trustpilot.com Sep 30, 2025

Basically robbed my item

Basically robbed my item Sent item in, to be told they was sending my item back. In the meantime I have received 4 emails asking me to...

k
kathleen maguire
trustpilot.com Sep 30, 2025

Absolutely delighted with my shoes!

Absolutely deligh...

M
Marilyn Stonehewer
trustpilot.com Sep 30, 2025

Received some of my items back today…

Received some of my items back today but there are items missing I sent jewellery and I was told that they did not know it was sent but they have retu...

L
London Traveller
trustpilot.com Sep 30, 2025

Exceptional quality for a preloved…

Exceptional quality for a preloved item...

M
Marina
trustpilot.com Sep 30, 2025

Great service shame it's closing

Great service sh...

M
Mrs Lawrence
trustpilot.com Sep 30, 2025

Customer service very good with being…

Customer service very good with being informed about anything not a...

S
Sonia
trustpilot.com Sep 30, 2025

Great website!

Ordered a few times, it is a great website. Orders always came on time, an...

Z
Zoe
trustpilot.com Sep 30, 2025

Great experience quick shipping love…

Great experience quick shipping love the ite...

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Conclusion

Reviews for Cudoni show a consistent pattern: buyers frequently report well-packaged items, accurate descriptions and a straightforward online shopping experience, while a number of sellers report serious issues such as low valuations, missing items and delayed or absent payments. Communication is a recurrent concern—some customers praise helpful support, but others describe unresponsiveness and unresolved queries. If you plan to buy, reviews suggest checking descriptions and tracking, and expecting good packaging and delivery. If you plan to sell, keep receipts and tracking, confirm insurance and payment terms in writing before consigning items.