Reviews Analysed
21
We Collect & Analyse Reviews
Cudoni
Experiences & Reviews
Cudoni is a UK-focused luxury resale and consignment service for pre-owned designer clothing and accessories. The business model typically covers collection or receipt of items, authentication and professional listings on an online marketplace, and handling of sale logistics such as pricing, photography and shipping. Consumers researching Cudoni often look for information on consignment terms, authentication standards, shipping and insurance, and customer-service responsiveness.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Reviews show smooth collection, friendly staff and reliable packaging for many customers, but several sellers report lost items, delayed returns or unpaid sales.
Share
Mixed
18%
💰
Value for money
Buyers often note good discounts on purchases, while multiple sellers report low valuations on consigned items and dissatisfaction with offers.
Share
Weak
7%
⚡
User experience
Many customers praise easy site search, accurate listings and timely delivery; others cite poor descriptions, inconsistent sizing and low-quality photos.
Share
Mixed
14%
🔧
Product quality
Most purchasers report items as described, well packaged and in expected condition; there are isolated reports of damaged or missing items on arrival.
Share
Strong
18%
📞
Communication
A notable number of reviews describe unresponsive or unhelpful customer support and unanswered queries; a minority explicitly praise good customer service.
Share
Weak
13%
⭐
Overall experience
Overall impressions are split: many customers praise product quality and service, while several sellers report serious fulfilment and communication problems.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Excellent choice of items
"Excellent choice of items, customer service, packaging, all superb. My..."
bb
Trustpilot
Sep 30, 2025
Featured for: praises product, service, packaging
Very poor experience with Cudoni
"Very poor experience with Cudoni. Very basic descriptions that leave a lot to guess. Extremely expensive delivery fees and returns charged at £7 - gua..."
Dr B. Kochanowska
Trustpilot
Sep 30, 2025
Featured for: lists multiple detailed complaints
NO PAYMENT EVER RECEIVED AND ITEM IS “MISSING”
"My Burberry coat was received by Cudoni in 2020 - this was confirmed via email. However, Cudoni do not leave the product listed and subsequen..."
Amie M
Trustpilot
Sep 30, 2025
Featured for: reports missing item, no payment
Cudoni
"I recently had the pleasure of using Cudoni to sell some of my luxury designer items, and I have nothing but positive things to say about my experience. From start to finish, the entire process was smooth, efficient, and hassle-free. One thing that immediately stood out to me was how easy it was to schedule a collection for my items. All I had to do was provide some basic information about what I wanted to sell, and then arrange for a convenient pickup time. The Cudoni team showed up right on time and were friendly and professional throughout. Once my items were in their hands, everything else happened quickly and seamlessly behind the scenes. They took care of all the pricing, listing, marketing, and shipping details so that I didn't have to worry about any of it myself. What's more impressive than simply selling your used luxury goods is buying new ones from Cudoni at an unbeatable price! Authentic designer brands at up tp 90% off RRP? Where can you get better?! It's also great that they offer Klarna payment options ensuring payments are seamless with customers' choices! Overall"
Baylee
Collected.reviews
Dec 27, 2022
Featured for: positive on selling and pricing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Z
Zackary Mahra
trustpilot.com
Sep 30, 2025
Call it a refugee camp
Call it a refugee camp. Dump. Mo one follows the rules and standards. Occ...
H
Heesoo Lee
trustpilot.com
Sep 30, 2025
If you want to sell your items through…
If you want to sell your items through this company think again. Absolutely bad communica...
A
Amie M
trustpilot.com
Sep 30, 2025
NO PAYMENT EVER RECEIVED AND ITEM IS “MISSING”
My Burberry coat was received by Cudoni in 2020 - this was confirmed via email. However, Cudoni do not leave the product listed and subsequen...
Z
Zak V
trustpilot.com
Sep 30, 2025
"Lost" my jacket? Nah stolen.
I sold a jacket and didn't like their very low valuation in April. They assured me I would get my jacket back within two weeks, which then got extende...
A
AJ
trustpilot.com
Sep 30, 2025
My shoes arrived beautifully packaged…
My shoes arrived beautifully packaged and just as d...
Z
Zed
trustpilot.com
Sep 30, 2025
Good quality clothes
Good quality clothes. Reasonable prices. S...
T
Teddy
trustpilot.com
Sep 30, 2025
Really good company and products
Great company and products and amazing customer service. It’s an eno...
S
SW
trustpilot.com
Sep 30, 2025
Great product and service as usual
Great product and...
b
bb
trustpilot.com
Sep 30, 2025
Excellent choice of items
Excellent choice of items, customer service, packaging, all superb. My...
J
JULIA LAMBERT
trustpilot.com
Sep 30, 2025
Fabulous purchase yet again
Fabulous purchase yet again. Quality goods with first class...
R
Rosana Fulford
trustpilot.com
Sep 30, 2025
Always a great experience to buy from Cudoni
It is been very easy to search through your website. The items I bought from you were exactly as described and received when expected. I think you als...
D
Dr B. Kochanowska
trustpilot.com
Sep 30, 2025
Very poor experience with Cudoni
Very poor experience with Cudoni. Very basic descriptions that leave a lot to guess. Extremely expensive delivery fees and returns charged at £7 - gua...
l
lacie scriven
trustpilot.com
Sep 30, 2025
Basically robbed my item
Basically robbed my item Sent item in, to be told they was sending my item back. In the meantime I have received 4 emails asking me to...
k
kathleen maguire
trustpilot.com
Sep 30, 2025
Absolutely delighted with my shoes!
Absolutely deligh...
M
Marilyn Stonehewer
trustpilot.com
Sep 30, 2025
Received some of my items back today…
Received some of my items back today but there are items missing I sent jewellery and I was told that they did not know it was sent but they have retu...
L
London Traveller
trustpilot.com
Sep 30, 2025
Exceptional quality for a preloved…
Exceptional quality for a preloved item...
M
Marina
trustpilot.com
Sep 30, 2025
Great service shame it's closing
Great service sh...
M
Mrs Lawrence
trustpilot.com
Sep 30, 2025
Customer service very good with being…
Customer service very good with being informed about anything not a...
S
Sonia
trustpilot.com
Sep 30, 2025
Great website!
Ordered a few times, it is a great website. Orders always came on time, an...
Z
Zoe
trustpilot.com
Sep 30, 2025
Great experience quick shipping love…
Great experience quick shipping love the ite...
Conclusion
Reviews for Cudoni show a consistent pattern: buyers frequently report well-packaged items, accurate descriptions and a straightforward online shopping experience, while a number of sellers report serious issues such as low valuations, missing items and delayed or absent payments. Communication is a recurrent concern—some customers praise helpful support, but others describe unresponsiveness and unresolved queries. If you plan to buy, reviews suggest checking descriptions and tracking, and expecting good packaging and delivery. If you plan to sell, keep receipts and tracking, confirm insurance and payment terms in writing before consigning items.