Reviews for Cudoni show a consistent pattern: buyers frequently report well-packaged items, accurate descriptions and a straightforward online shopping experience, while a number of sellers report serious issues such as low valuations, missing items and delayed or absent payments. Communication is a recurrent concern—some customers praise helpful support, but others describe unresponsiveness and unresolved queries. If you plan to buy, reviews suggest checking descriptions and tracking, and expecting good packaging and delivery. If you plan to sell, keep receipts and tracking, confirm insurance and payment terms in writing before consigning items.
Examples from available reviews (Dec 2022 – Oct 2025).
Excellent choice of items, customer service, packaging, all superb. My...
Very poor experience with Cudoni. Very basic descriptions that leave a lot to guess. Extremely expensive delivery fees and returns charged at £7 - gua...
NO PAYMENT EVER RECEIVED AND ITEM IS “MISSING” - My Burberry coat was received by Cudoni in 2020 - this was confirmed via email. However, Cudoni do not leave the product listed and subsequen...
Cudoni - I recently had the pleasure of using Cudoni to sell some of my luxury designer items, and I have nothing but positive things to say about my experience. From start to finish, the entire process was smooth, efficient, and hassle-free. One thing that immediately stood out to me was how easy it was to schedule a collection for my items. All I had to do was provide some basic information about what I wanted to sell, and then arrange for a convenient pickup time. The Cudoni team showed up right on time and were friendly and professional throughout. Once my items were in their hands, everything else happened quickly and seamlessly behind the scenes. They took care of all the pricing, listing, marketing, and shipping details so that I didn't have to worry about any of it myself. What's more impressive than simply selling your used luxury goods is buying new ones from Cudoni at an unbeatable price! Authentic designer brands at up tp 90% off RRP? Where can you get better?! It's also great that they offer Klarna payment options ensuring payments are seamless with customers' choices! Overall
Reviews show smooth collection, friendly staff and reliable packaging for many customers, but several sellers report lost items, delayed returns or unpaid sales.
Buyers often note good discounts on purchases, while multiple sellers report low valuations on consigned items and dissatisfaction with offers.
Many customers praise easy site search, accurate listings and timely delivery; others cite poor descriptions, inconsistent sizing and low-quality photos.
Most purchasers report items as described, well packaged and in expected condition; there are isolated reports of damaged or missing items on arrival.
A notable number of reviews describe unresponsive or unhelpful customer support and unanswered queries; a minority explicitly praise good customer service.
Overall impressions are split: many customers praise product quality and service, while several sellers report serious fulfilment and communication problems.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Call it a refugee camp. Dump. Mo one follows the rules and standards. Occ...
If you want to sell your items through this company think again. Absolutely bad communica...
NO PAYMENT EVER RECEIVED AND ITEM IS “MISSING” - My Burberry coat was received by Cudoni in 2020 - this was confirmed via email. However, Cudoni do not leave the product listed and subsequen...
"Lost" my jacket? Nah stolen. - I sold a jacket and didn't like their very low valuation in April. They assured me I would get my jacket back within two weeks, which then got extende...
My shoes arrived beautifully packaged and just as d...
Good quality clothes. Reasonable prices. S...
Really good company and products - Great company and products and amazing customer service. It’s an eno...
Great product and service as usual
Excellent choice of items, customer service, packaging, all superb. My...
Fabulous purchase yet again. Quality goods with first class...
Always a great experience to buy from Cudoni - It is been very easy to search through your website. The items I bought from you were exactly as described and received when expected. I think you als...
Very poor experience with Cudoni. Very basic descriptions that leave a lot to guess. Extremely expensive delivery fees and returns charged at £7 - gua...
Basically robbed my item Sent item in, to be told they was sending my item back. In the meantime I have received 4 emails asking me to...
Absolutely delighted with my shoes! - Absolutely deligh...
Received some of my items back today but there are items missing I sent jewellery and I was told that they did not know it was sent but they have retu...
Exceptional quality for a preloved item...
Great service shame it's closing - Great service sh...
Customer service very good with being informed about anything not a...
Great website! - Ordered a few times, it is a great website. Orders always came on time, an...
Great experience quick shipping love the ite...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cudoni is a UK-focused luxury resale and consignment service for pre-owned designer clothing and accessories. The business model typically covers collection or receipt of items, authentication and professional listings on an online marketplace, and handling of sale logistics such as pricing, photography and shipping. Consumers researching Cudoni often look for information on consignment terms, authentication standards, shipping and insurance, and customer-service responsiveness.