Many reviewers praise the excellent condition of items and the careful packaging. Plenty of customers describe an easy selling process, with home collections and polite staff. A separate group of sellers reports major breakdowns, including lost items and missing payments. Communication ranges from quick, regular updates to long stretches with no response.
Examples from available reviews (Feb 2018 – Mar 2026).
Seller's jacket was reported lost and they offered a lower payment.
“they have now said they have lost my jacket”
Item went missing and seller never received payment or acknowledgement.
“it has been missing without any payment or acknowledgment.”
Service is reliable, easy, professional, and caring.
“super reliable, super easy, professional, no fuss, no problem service”
Preloved item was high quality, well packaged, and arrived quickly.
“Exceptional quality for a preloved item.”
Many reviews describe hassle-free collections, professional handling and fast sales. Others document serious breakdowns, including lost parcels and payments that were not processed. These negative accounts mainly relate to what happens after collection rather than the collection visit itself.
Many buyers and sellers say pricing feels fair and sale results are good for designer pieces. A smaller group of sellers reports low valuations and worries about fees. One reviewer specifically mentioned a £7 return fee when disputing costs.
Reviewers often call the buying and selling process simple, with an easy website search. A few mention messy standards or operational disorder, but those comments are limited. Buyers frequently note on-time delivery and descriptions that match what arrived.
Many buyers praise the condition of items, saying they arrive as described and often in exceptional preloved condition. Reviews repeatedly compliment the secure packaging. Some occasional comments mention clothing sizes varying.
Many reviews point to regular updates, polite staff and clear sale notifications. Several sellers, though, describe weak follow-up and difficulty getting acknowledgement or payment. Overall, communication feedback splits between steady updates and periods of silence.
Reviews show many strong experiences for buyers and many sellers, alongside a concentrated set of reports about operational failures. That mix creates sharply divided views. The most common positives focus on quality, packaging and an easy sale process, while the main negatives involve lost items and unresolved payments.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer reports excellent service with no complaints.
“Super service. No complaints.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cudoni is a UK luxury resale and consignment service specialising in designer clothing, handbags, shoes and jewellery. Sellers can choose home collection or drop-off, after which Cudoni authenticates items, takes photos and creates listings. The company sells items through its platform and transfers payment to sellers once items sell. It also supports individual sellers, estates and wardrobes with valuation and curating services.