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We Collect & Analyse Reviews

Cuddle Down
Experiences & Reviews

Cuddle Down is a consumer bedding company selling duvets, pillows, mattress protectors and bed linen directly to customers. People researching Cuddle Down commonly look for product materials, sizing and care instructions, delivery and returns policies, and customer-support options when deciding on purchases.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 13d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Many reviewers report prompt delivery and timely parcels; a small number report delivery or fulfilment problems and disputed deliveries.

Share
16%
Strong
💰

Value for money

Several customers describe fair pricing and good value for money; a few felt quality issues undermined value for their purchase.

Share
13%
Strong
⚡

User experience

Very few reviewers commented on website or app usability; there is insufficient data to assess shopping UX reliably.

Share
0%
Mixed
🔧

Product quality

Most reviewers praise fabric quality, comfort and packaging; some report specific faults such as shrinkage, loss of support or poor cooling.

Share
29%
Strong
📞

Communication

Reports are mixed: several note quick, helpful replies and easy returns, while multiple reviewers describe poor or unresponsive customer service.

Share
8%
Weak
⭐

Overall experience

The majority of reviewers describe a positive overall experience with products and delivery; a minority report serious issues affecting satisfaction.

Share
34%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mr Crespo
trustpilot.com Sep 30, 2025

Don't fit after washing

We received the sheets and after washing them and drying them, as per the instructions on the sheets, they shrunk so much that they wouldn't fit the b...

L
Luciana Lima
trustpilot.com Sep 30, 2025

Excellent quality cotton

Excellent quality cotton. Firstly, I found rea...

N
Nikki Davies
trustpilot.com Sep 30, 2025

Lovely items

Lovely items, r...

I
Irene Shaw
trustpilot.com Sep 30, 2025

excellent customer service quality…

excellent customer service q...

P
Peter Fitch
trustpilot.com Sep 30, 2025

Very good service good quality pillows…

Very good service good quality pillows for the price, this is my second pillow that’s why I went...

K
Kirsty
trustpilot.com Sep 30, 2025

Good customer service

Quick delivery of the pillow, which came in a nice bag for it (or blankets etc) to be stored in. Unfortunately the pillow didn't work for my needs, so...

m
margaret newton
trustpilot.com Sep 30, 2025

Not for me back to looking

The pillow is soft but not cooling and i find myself p...

E
Elaine
trustpilot.com Sep 30, 2025

Really good value, quality product

Best prices I have seen for a comfortable pillow....

C
Catherine
trustpilot.com Sep 30, 2025

Bought edelweiss pillows in sale but…

Bought edelweiss pillows in sale but when they arrived realised I had previously bought one the same and it’s gone so soft it provid...

M
Mariza
trustpilot.com Sep 30, 2025

Beautiful colour and great quality

I bought the linen duvet cover and pillowcases . Beautiful colour . I haven’t use...

B
Bushkins666
trustpilot.com Sep 30, 2025

Beware Customer Service horrendous!

I ordered an expensive Edelweiss Siberian Goosedown pillow. Given that it cost £200, it should have needed a signature. It was sent with DPD, who dump...

S
SN
trustpilot.com Sep 30, 2025

Great safe packaging

Great safe packagin...

L
Linda McClymont
trustpilot.com Sep 30, 2025

The large storage bag is bigger than…

The large storage bag is bigger than expected so Im a...

I
Igor Kotelnikov
trustpilot.com Sep 30, 2025

Absolutely love it

...

G
Guest
trustpilot.com Sep 30, 2025

Purchased the Super King size Duvet set…

Purchased the Super King size Duvet set in blush. Very pleased with the quality and comfort but la...

c
catriona macdonald
trustpilot.com Sep 30, 2025

Great quality linen

Great quality linen. beautiful to touch and...

M
Mrs Barnett
trustpilot.com Sep 30, 2025

RECENT ORDER…

Have ordered from Cuddledown before but some time ago. Great products. My recent order one item missing. Was slightly worried when reading some negati...

F
FW
trustpilot.com Sep 30, 2025

Amazing service

Amazing service,...

T
TinyShopper
trustpilot.com Sep 30, 2025

Duvet bag - brilliant

Brilliant product! Re...

S
Sheila Campbell
trustpilot.com Sep 30, 2025

Good service

...

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Conclusion

Reviewers commonly praise Cuddle Down for product materials, comfort and timely delivery; many note good packaging and perceived value. However, a subset of reviews describe product failures (notably shrinkage and loss of support) and unresolved delivery or customer-service disputes. If you are considering a purchase, check product sizing and care instructions carefully and review the returns policy before buying. For higher-value items or deliveries to multi-unit addresses, consider requesting signed-for delivery or contacting customer service in advance.