Reviewers commonly praise Cuddle Down for product materials, comfort and timely delivery; many note good packaging and perceived value. However, a subset of reviews describe product failures (notably shrinkage and loss of support) and unresolved delivery or customer-service disputes. If you are considering a purchase, check product sizing and care instructions carefully and review the returns policy before buying. For higher-value items or deliveries to multi-unit addresses, consider requesting signed-for delivery or contacting customer service in advance.
Examples from available reviews (Mar 2022 – Feb 2026).
Pillow was dumped by courier and Cuddledown refused to refund.
“The customer service is appalling.”
Sheets shrank significantly after washing and now don't fit.
“they shrunk so much that they wouldn't fit the bed, not even close.”
Quick delivery and an easy return with timely refund processing.
“The return process was easy”
Pillow offered good comfort at the best prices and value.
“Best prices I have seen for a comfortable pillow.”
Many reviewers report prompt delivery and timely parcels; a small number report delivery or fulfilment problems and disputed deliveries.
Several customers describe fair pricing and good value for money; a few felt quality issues undermined value for their purchase.
Very few reviewers commented on website or app usability; there is insufficient data to assess shopping UX reliably.
Most reviewers praise fabric quality, comfort and packaging; some report specific faults such as shrinkage, loss of support or poor cooling.
Reports are mixed: several note quick, helpful replies and easy returns, while multiple reviewers describe poor or unresponsive customer service.
The majority of reviewers describe a positive overall experience with products and delivery; a minority report serious issues affecting satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Service was very good and medium pillows provided suitable support.
“Service was very good. Products excellent.”
Bedding is lovely, comfortable and cosy all year round.
“Lovely bedding. Comfortable and cosy in winter and summer.”
Paid for in-room delivery but staff left mattress boxed and departed.
“it just dumped in my bedroom still in the very big box”
Duvet bag is great quality and keeps items clean and fresh.
“Great quality duvet bag, keeps it clean and fresh!”
Very pleased with luxurious duvet quality and impressed by customer care.
“Extremely pleased with the Edelweiss Hungarian goose down duvets I purchased”
Duvet is extremely comfortable with superb fabric quality and warmth.
“The duvet is extremely comfortable, and the fabric quality is superb.”
Reviewer expresses love for the company's product quality.
“Love their quality”
Items not yet used but look and feel amazing.
“Haven’t used it, but they look and feel amazing.”
Quick delivery and lovely pillow made reviewer very happy.
“Very quick delivery. lovely pillow. very happy with my purchase.”
Sturdy storage bags and repeat purchase indicates satisfaction.
“Sturdy storage bags.”
Ordering easy, fast delivery and excellent quality despite cost.
“Not cheap but excellent quality - you get what you pay for”
Well packaged delivery but delayed due to Christmas; pillows need bedding-in.
“Delivery was well packaged and presented.”
Fantastic duvet quality; reviewer bought three and highly recommends.
“Fantastic quality.”
Reviewer describes duvet as the best and very comforting.
“Best duvet I’ve ever had”
Edelweiss pillows provided immediate comfortable sleep and were worth the cost.
“The Edelweiss Hungarian Goose Down Pillows are incredible.”
Accurate product information helped reviewer find ideal bedding and quick delivery.
“The selection of products and information provided to make an informed choice was excellent.”
Reviewer praises customer service, product quality and value.
“Great customer service, quality and value”
Received wrong-size duvet cover and cannot return after use.
“Duvet Cover sent wrong size. Now used so unable to return.”
Prompt delivery and a lovely, light, ethically sourced down duvet.
“I particularly picked cuddledown as their down is ethically sourced”
Pillows greatly improved son's sleep and wellbeing.
“they are the most comfortable pillows he’s ever had!”
Sheets shrank significantly after washing and now don't fit.
“they shrunk so much that they wouldn't fit the bed, not even close.”
Reviewer praises the excellent cotton quality of the pillow protector.
“Excellent quality cotton.”
Items were lovely and offered very good value.
“Lovely items, really good value”
Reviewer reports excellent customer service and fair-priced products.
“excellent customer service quality products at fair price”
Good service and good-quality pillows delivered on time.
“Very good service good quality pillows for the price”
Quick delivery and an easy return with timely refund processing.
“The return process was easy”
Pillow is soft but not cooling and requires frequent plumping.
“The pillow is soft but not cooling”
Pillow offered good comfort at the best prices and value.
“Best prices I have seen for a comfortable pillow.”
Pillows were too soft and reviewer couldn't reach customer support.
“Cuddledown now stopped having a person to speak to.”
Linen duvet cover feels soft, good quality and well-priced.
“feels very soft and great quality.”
Pillow was dumped by courier and Cuddledown refused to refund.
“The customer service is appalling.”
Product arrived promptly with secure, safe packaging.
“Great safe packaging.”
Large storage bag was larger than expected and fits multiple duvets.
“The large storage bag is bigger than expected”
Reviewer absolutely loves the product and is delighted.
“Absolutely love it”
Duvet set quality and comfort pleased, but sizing larger than expected.
“Very pleased with the quality and comfort but larger that the standard KS duvet”
Linen is beautiful to touch, great on the bed and arrived on time.
“Great quality linen.”
Missing item was quickly resent after contact and staff apologised.
“the missing item quickly sent to me will fullsome apologies.”
Reviewer praises the service, quality and value.
“Amazing service, quality and value”
Reviewer is really pleased with the product.
“Brilliant product! Really pleased with it.”
Reviewer reports good service and good products.
“Good service , good products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cuddle Down is a consumer bedding company selling duvets, pillows, mattress protectors and bed linen directly to customers. People researching Cuddle Down commonly look for product materials, sizing and care instructions, delivery and returns policies, and customer-support options when deciding on purchases.