Reviewers commonly praise Cuddle Down for product materials, comfort and timely delivery; many note good packaging and perceived value. However, a subset of reviews describe product failures (notably shrinkage and loss of support) and unresolved delivery or customer-service disputes. If you are considering a purchase, check product sizing and care instructions carefully and review the returns policy before buying. For higher-value items or deliveries to multi-unit addresses, consider requesting signed-for delivery or contacting customer service in advance.
Examples from available reviews (Mar 2022 – Feb 2026).
Pillow was dumped by courier and Cuddledown refused to refund.
“The customer service is appalling.”
Sheets shrank significantly after washing and now don't fit.
“they shrunk so much that they wouldn't fit the bed, not even close.”
Quick delivery and an easy return with timely refund processing.
“The return process was easy”
Pillow offered good comfort at the best prices and value.
“Best prices I have seen for a comfortable pillow.”
Many reviewers report prompt delivery and timely parcels; a small number report delivery or fulfilment problems and disputed deliveries.
Several customers describe fair pricing and good value for money; a few felt quality issues undermined value for their purchase.
Very few reviewers commented on website or app usability; there is insufficient data to assess shopping UX reliably.
Most reviewers praise fabric quality, comfort and packaging; some report specific faults such as shrinkage, loss of support or poor cooling.
Reports are mixed: several note quick, helpful replies and easy returns, while multiple reviewers describe poor or unresponsive customer service.
The majority of reviewers describe a positive overall experience with products and delivery; a minority report serious issues affecting satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order cancelled due to address discrepancy and agent was rude.
“The agent was VERY rude”
Customer service was poor and orders were delayed or mishandled.
“STAY AWAY FROM CUSTOMER SERVICE at all costs!”
Comforter delivery and returns mishandled, reviewer lost $659.
“Cuddledown says it was never received. $659 down the drain.”
Outsourced call centre caused order errors and poor service.
“Dumpster fire of a company.”
Automated customer service gave an absurd delivery date.
“delivered on January one,1900.”
In-stock order couldn't be shipped and refund was delayed weeks.
“it can take 6 weeks for a refund.”
Order changes and missing shipping credit led to poor customer service.
“Poor customer service so won't be purchasing there again.”
Quilt became unavailable, reviewer paid shipping and incurred return costs.
“So now I have to send the shams back at an additional cost of $10.95.”
Reviewer was charged recurring monthly fee for shipping without clear consent.
“THEY CHARGE YOUR ACCOUNT $13.81 EVERY MONTH”
Order cancelled without notice and customer service pressured with sales pitches.
“My order never arrived.”
Unable to redeem gift certificate due to long holds and transfers.
“Horrible, disgraceful customer service.”
Reviewer says product quality and service declined after company's acquisition.
“their quality has diminished precipitously.”
Received beautiful duvet cover but faced extra shipping charges and delivery issues.
“got dinged 13.99 for shipping PLUS A $2 SURCHARGE FOR FED EX SHIPPING.”
Rebate payments were lower than expected due to tax deductions.
“they only pay on the Net Amount of the receipt.”
Order arrived incomplete and customer service was unresponsive and unclear.
“I ordered three items received one!”
In-stock item took almost a month and required many calls to ship.
“Almost a month for an in stock item.”
VIP subscription and rebates described as deceptive and customer service unhelpful.
“Its the definition of a scam”
Order not delivered, passed between many CSRs and refund refused.
“REFUSED to give me my money back”
Website freezes, phone support hard to understand, and shipping is expensive.
“Their website freezes each time you try to order anything.”
VIP programme and excessive shipping made the order overpriced and confusing.
“Shipping charge was going to be $71!”
I recently purchased bedding products from Cuddledown and my experience was exceptional. The quality of their products is top-notch while being fairly priced, making it possible for me to bring a touch of luxury into my bedroom without breaking the bank.
The duvet cover I bought feels incredibly soft to the touch, ensuring a comfortable night's sleep. The pillows are also made with high-quality materials that provide excellent support for my head and neck.
What stood out the most about Cuddledown is their prompt delivery service. My order arrived within days of placing it, which exceeded my expectations.
Overall, I highly recommend checking out Cuddledown if you're in need of new bedding products. You'll love the quality they offer at such reasonable prices!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cuddle Down is a consumer bedding company selling duvets, pillows, mattress protectors and bed linen directly to customers. People researching Cuddle Down commonly look for product materials, sizing and care instructions, delivery and returns policies, and customer-support options when deciding on purchases.