Many reviewers say plants arrive healthy and well packed, with simple online ordering and fast delivery. Another group reports small, dried, or damaged plants, plus orders with missing items. Several customers also mention unresponsive after-sales support and the wrong varieties being sent. Overall, reviews split sharply between very satisfied buyers and strongly dissatisfied customers.
Examples from available reviews (Aug 2022 – Mar 2026).
Strong, healthy plant arrived well packaged and in good condition.
“Strong healthy plant arrived in very good condition”
Ordering was easy and delivery was super fast.
“Super fast delivery, easy ordering”
Plants were damaged and poor quality; compensation was inadequate.
“damaged and very poor specimens.”
Multiple plants missing and customer service did not resolve the issue.
“6 missing plants, 3 phone calls later and nothing.”
Many reviews describe ordering as easy and fulfilment as quick, using phrases such as "easy to order" and "super fast delivery". Several low-rated reviews instead describe damaged parcels and only part of the order arriving. These complaints often add that support did not provide a satisfactory follow-up.
Some customers say the items are sturdy and worth the price, even though they are "quite pricey". Others report tiny or poor specimens and call the purchase overpriced or a "rip-off". Views on value tend to track the quality customers receive on delivery.
Positive reviews mention clear planting guidance, secure boxing, and plastic-free packaging. Negative reviews describe late or incomplete deliveries that threw off plans. In positive accounts, the ordering process is repeatedly described as easy.
Many reviewers say well-grown, healthy plants arrive in good condition and are ready to plant. A sizeable opposing set reports dead, dried-out, underdeveloped, or damaged plants on arrival. Several reviewers say the condition led to returns or left them with unusable plants.
Many negative reviews mention emails going unanswered, phone support being unavailable, and problems left unresolved. Some also report receiving the wrong varieties and courier notes that left deliveries in unclear places. Positive reviews rarely mention contacting customer service.
Reviews show a clear split: many five-star posts praise plant condition and delivery, while one-star posts describe poor quality and service breakdowns. The same contrast comes up across quality, delivery, and support. Outcomes vary widely depending on whether an order runs into these failure points.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Plants and delivery were very good.
“the plants and delivery are very good”
Strong, healthy plant arrived well packaged and in good condition.
“Strong healthy plant arrived in very good condition”
Excellent Daphne plants; very pleased with their quality.
“Excellent Daphne plants”
Delivery company left gift at an unknown location causing uncertainty.
“Item has been left in a suitable location - Left at back door”
Ordering was easy and delivery was super fast.
“Super fast delivery, easy ordering”
Plants consistently very good, delivered with clear guidance and secure packaging.
“The plants are always very good and delivered with clear guidance and boxed up securely.”
Ordering was easy and delivery was smooth.
“Easy to order, smooth delivery.”
Plants were well grown and a good size; delivery was prompt.
“Well grown healthy plants and a good size.”
Service was excellent with quick delivery and healthy plants.
“Excellent service, quick delivery and plant all in excellent condition.”
Items were delivered on time and of good quality.
“Delivered on time. Good quality products”
Items arrived within the delivery window and were good quality.
“Great experience, items delivered within specified window and were of good quality I can recommend.”
Delivery was timely, packaging plastic-free and products as advertised.
“Good delivery time. Liked the plastic free packaging.”
Order arrived on time, well packed and plants in good condition.
“Arrived at correct time. Very well packed and plants in good condition.”
Sturdy product met needs despite being pricey, and arrived promptly.
“It is very sturdy and although quite pricey will last well.”
Found exact seed potato quantities; ordering was easy and delivery quick.
“it was easy to order and delivery was quick”
Plants arrived quickly and carefully packed; service was reliable.
“packed very carefully and in an excellent condition”
Dahlia tubers looked fine; reviewer must now grow them.
“The dahlia tubers look fine.”
Ordering was easy, delivery speedy and plants in good condition.
“Easy to order Speedy delivery Plants in good condition”
Plants were shocking quality; customer will not reorder.
“very poor won’t be ordering again - shocking quality plants”
Items matched descriptions, were well packed and promptly delivered.
“The items were exactly as described, well-packed and promptly delivered.”
Received very small, poor-quality woody plants and unhelpful customer service.
“small woody plants with barely any leaves.”
Plants were third-rate and company ignored complaints.
“Third rate plants like you would find in the bargain bin”
Plants were damaged and poor quality; compensation was inadequate.
“damaged and very poor specimens.”
Received plants well below expected quality and return costs were prohibitive.
“Returning the order was too expensive, so I’m stuck with sub-par plants and feeling completely ripped off.”
Fifteen plants arrived well rooted and perfectly packed; impressed customer.
“All well rooted and packed to perfection.”
Plants were tiny and overpriced; customer felt it was a rip-off.
“plants are tiny I doubt they'll survive.”
Plants arrived dried out with loose soil and likely won't survive.
“So dried out with loose soil.”
Company staff gave incorrect delivery information and the plant was delayed.
“I am furious that a company I was recommended too Have staff that lie!”
Paid for plants that were small or cut back and of poor quality.
“Achillea was also extremely small and of poor quality”
Customer service unresponsive and orders arrive with dying or stressed plants.
“no customer service, no response to recent emails and phones down due to a technicality!”
Wrong plant variety sent and company unresponsive to queries.
“I bought 9 rhubarb plants 3 of which turned out to be Chinese Rhubarb (not related to rhubarb).”
Wrong plant variety sent and company unresponsive to queries.
“I bought 9 rhubarb plants 3 of which turned out to be Chinese Rhubarb (not related to rhubarb).”
Herb pots arrived late and were underdeveloped and unlikely to survive.
“mint was mostly bare twigs with few sad, browning leaves.”
Customer service failed to send password reset emails and calls ended abruptly.
“They keep saying they have sent an email link which I never receive.”
Only half the order was sent and there was no customer support.
“Only sent half of order. No update. No customer service support at all.”
Multiple plants missing and customer service did not resolve the issue.
“6 missing plants, 3 phone calls later and nothing.”
Half the order arrived damaged and customer services ignored emails.
“Half my order arrived in a terrible condition”
Received a dead £30 plant and no response from customer services.
“receiving a dead plant that cost £30 and no response from Customer Services.”
Paid a high price for poor-quality Hypericum plants and would not recommend.
“this price is overly expensive”
Plants were severely delayed, only part shipped, and Crocus offered 20% refund.
“Plants severely delayed but no communication from Crocus.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crocus is a UK online garden retailer selling plants, bulbs, seeds, and other gardening products. It runs an e-commerce site with product pages, photos, and care instructions for individual plants. Crocus delivers across the UK and offers tracked delivery options. The business also shares plant-care advice and guides to help customers choose varieties and planting times.