Many reviewers say plants arrive healthy and well packed, with simple online ordering and fast delivery. Another group reports small, dried, or damaged plants, plus orders with missing items. Several customers also mention unresponsive after-sales support and the wrong varieties being sent. Overall, reviews split sharply between very satisfied buyers and strongly dissatisfied customers.
Examples from available reviews (Aug 2022 – Mar 2026).
Strong, healthy plant arrived well packaged and in good condition.
“Strong healthy plant arrived in very good condition”
Ordering was easy and delivery was super fast.
“Super fast delivery, easy ordering”
Plants were damaged and poor quality; compensation was inadequate.
“damaged and very poor specimens.”
Multiple plants missing and customer service did not resolve the issue.
“6 missing plants, 3 phone calls later and nothing.”
Many reviews describe ordering as easy and fulfilment as quick, using phrases such as "easy to order" and "super fast delivery". Several low-rated reviews instead describe damaged parcels and only part of the order arriving. These complaints often add that support did not provide a satisfactory follow-up.
Some customers say the items are sturdy and worth the price, even though they are "quite pricey". Others report tiny or poor specimens and call the purchase overpriced or a "rip-off". Views on value tend to track the quality customers receive on delivery.
Positive reviews mention clear planting guidance, secure boxing, and plastic-free packaging. Negative reviews describe late or incomplete deliveries that threw off plans. In positive accounts, the ordering process is repeatedly described as easy.
Many reviewers say well-grown, healthy plants arrive in good condition and are ready to plant. A sizeable opposing set reports dead, dried-out, underdeveloped, or damaged plants on arrival. Several reviewers say the condition led to returns or left them with unusable plants.
Many negative reviews mention emails going unanswered, phone support being unavailable, and problems left unresolved. Some also report receiving the wrong varieties and courier notes that left deliveries in unclear places. Positive reviews rarely mention contacting customer service.
Reviews show a clear split: many five-star posts praise plant condition and delivery, while one-star posts describe poor quality and service breakdowns. The same contrast comes up across quality, delivery, and support. Outcomes vary widely depending on whether an order runs into these failure points.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
I recently had the pleasure of taking a city break organized by Crocus, and I must say it was an experience like no other. The destination guide provided by them was extremely helpful in planning my itinerary for the trip.
The accommodations were top-notch and exactly as advertised on their website. The entire process from booking to check-in was smooth and hassle-free thanks to their exceptional customer service team. They were always available to answer any queries I had about the trip.
During the course of the trips, they made sure that we did not miss out on any popular attractions or local delicacies that really added value to our overall experience. Their attention to detail is something that impressed me greatly.
Overall, my city break with Crocus exceeded all my expectations, and I would highly recommend their services for anyone looking for an unforgettable travel experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crocus is a UK online garden retailer selling plants, bulbs, seeds, and other gardening products. It runs an e-commerce site with product pages, photos, and care instructions for individual plants. Crocus delivers across the UK and offers tracked delivery options. The business also shares plant-care advice and guides to help customers choose varieties and planting times.