Customer feedback shows a consistent pattern: product quality and value are often praised, but service, returns and communications are common sources of complaints. Many reviewers report delayed or missing refunds, cancelled or unfulfilled items and slow or absent replies to emails and calls. If you are considering a purchase, review the returns policy carefully, keep proof of postage and order confirmations, and consider buying in-store where possible. These reviews suggest weighing the probability of receiving the expected after-sales support against the product quality for each purchase.
Examples from available reviews (Mar 2022 – Feb 2026).
Items were well made, stylish, comfortable and competitively priced.
“The materials used are of superior quality which reflects high craftsmanship.”
Shoes arrived on time, were well made and fitted perfectly.
“The shoes were well-presented, well- made and fitted perfectly.”
Items shown as in stock were unfulfilled and customer service unhelpful.
“items showing as ‘in stock’ but then they have been unable to fulfil the orders I have placed.”
Orders were cancelled for stock yet payments were still taken.
“Despite this, they still took payment for both orders.”
Most reviewers report poor customer service: slow or no response, repeated refund delays and unhelpful frontline staff for both store and online issues.
Several customers praise the clothes as good value and durable; a small number report pricing or promotional errors affecting perceived value.
Ordering and delivery are uneven: a few orders arrive promptly and well presented, while many reviews describe cancelled orders, stock errors and long waits.
Product quality is mixed: multiple reviewers praise fabric and fit, while others report inconsistent sizing, poor finishing or occasional faults.
Communication is frequently criticised: customers report unanswered emails, long phone queues and unclear or delayed updates on refunds and orders.
Overall sentiment in the sample is negative, driven by recurring refund and service failures despite isolated positive product and delivery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Acknowledged returned items but refund never received despite contact attempts.
“Waiting 10 days and counting for an online refund.”
Missing and faulty items required the customer to prove payment issues.
“Missing item from my order and yet funds were taken”
Click and collect order partly unavailable and collection delayed thirteen days.
“the remaining item has taken 13 days From date of order to being available for me to collect”
Wrong item sent and delivery times were poor and slow.
“Wrong item sent.”
Returns frequently delayed and customer service is largely non-existent.
“their customer service is non existent.”
Paid for express delivery yet had no clear delivery information or cancellation.
“Couldn’t cancel the order but neither could they tell me when I might expect them.”
Recent purchases come up larger and sizing has deteriorated.
“my last order 😢 was horrible, big for sizes 6.”
Clothes fine but refund for a returned item was not received.
“I have not had a refund for a returned item despite several interactions with customer service.”
Faulty item reported and not resolved after a week with slow replies.
“I received a faulty item and feel very annoyed that a week later the situation has not been resolved.”
Order promised in days was repeatedly delayed and still awaited after nine days.
“9 days after the order was placed in still waiting !!!”
Ordered three shirts but received two and refund was incorrect.
“they only refunded £6.37.”
Could not complete payment so three-sale items remained in the basket.
“My order still shows the three items in the bag”
Promotion failed and customer service did not resolve the payment discrepancy.
“customer service is extremely poor”
Paid for next-day delivery but tracking showed it was not express.
“Tracking still says it’s in Birmingham.”
Customer service was rude and unhelpful according to the reviewer.
“They’re quite rude and unhelpful.”
Returned item was collected but refund stalled and customer service failed to respond.
“Your customer service seems to be none existent.”
Refunds for returned items had not been processed by early February.
“crew have still not refunded for any returned items”
Order was later cancelled because items were out of stock for the second time.
“unable to fulfil the order as its out of stock!!!!!!”
Item was cancelled then later marked for delivery and complaint was ignored.
“They lied.”
Returned a gift cardigan and refund has been delayed despite repeated promises.
“The absolute worst customer service I have ever experienced.”
I recently purchased some clothing from Crew Clothing and I must say that I am pleasantly surprised by the quality and design of their products. As a customer who values both style and comfort, Crew Clothing exceeded my expectations in terms of providing smart casual wear for everyday use.
The materials used are of superior quality which reflects high craftsmanship. Not only did my items look good but they also felt great when worn. The cuts were perfectly tailored to fit me like a glove, accentuating my body while ensuring maximum ease of movement.
I was also highly impressed with the range of options available on their website, catering to both men and women's fashion preferences. Their selection included classic apparel such as coats, polo shirts, footwear etc., all in line with modern trends.
Aside from these points, it was fantastic to see that they offered competitive prices, especially considering the durability and longevity promised by their garments.
Overall, if you're looking for timeless yet trendy pieces made from premium materials at affordable prices be sure to check out Crew Clothing Company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crew Clothing Company is a British apparel retailer offering men’s and women’s casual and smart-casual clothing via physical stores and an online shop. Shoppers commonly look for Crew Clothing Company reviews about product quality, delivery, returns and customer service when researching purchases. This summary consolidates customer feedback to help potential buyers evaluate service, communication, product consistency and value.