Reviewers praise some pieces for good materials, a strong fit, and good value in the sale. Many reviews describe fulfilment problems, including delayed dispatch, orders that fail to arrive, and refunds that are not processed. Multiple customers report fabric wearing out, bobbling, shrinking, and inconsistent sizing. Support is often described as silent, and sometimes rude.
Examples from available reviews (Mar 2022 – Mar 2026).
Bought sale items and found the clothing good quality and reasonably priced.
“I really love all the items I bought and for a fantastic price.”
New customer impressed: prompt delivery and refunds within stated times.
“Each package has arrived promptly.”
Acknowledged returned items but refund never received despite contact attempts.
“Waiting 10 days and counting for an online refund.”
100% merino T‑shirt developed a hole and bobbled after few wears.
“it’s got a hole in it after a few wears - and has bobbled terribly.”
Reviews repeatedly describe fulfilment breaking down. Customers mention cancelled orders, missing items, late dispatch, and refunds that never get processed. These issues dominate the lowest ratings.
Several reviewers say sale buys offer good value and praise the materials and styling. Others report promotions not applying, unexpected charges, or incorrect refunds during payment and returns.
Delivery promises and tracking often don’t match what arrives, and even express options are described as delayed or not delivered. A smaller number of reviews mention checkout glitches and basket or payment errors.
Many customers report faults such as bobbling, holes, heavy shrinkage, and poor stitching. Others describe well-made items with a comfortable fit, pointing to a split between durable pieces and ones with manufacturing defects.
Customers describe long stretches with no reply and emails that go unanswered. Several reviews call staff rude or unhelpful, and say automated responses don’t fix the problem.
Feedback contrasts positive comments about the clothing with widespread complaints about service and some product failures. That gap leads to very high ratings for some purchases and very low ratings where customer service is involved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Acknowledged returned items but refund never received despite contact attempts.
“Waiting 10 days and counting for an online refund.”
Missing and faulty items required the customer to prove payment issues.
“Missing item from my order and yet funds were taken”
Click and collect order partly unavailable and collection delayed thirteen days.
“the remaining item has taken 13 days From date of order to being available for me to collect”
Wrong item sent and delivery times were poor and slow.
“Wrong item sent.”
Returns frequently delayed and customer service is largely non-existent.
“their customer service is non existent.”
Paid for express delivery yet had no clear delivery information or cancellation.
“Couldn’t cancel the order but neither could they tell me when I might expect them.”
Recent purchases come up larger and sizing has deteriorated.
“my last order 😢 was horrible, big for sizes 6.”
Clothes fine but refund for a returned item was not received.
“I have not had a refund for a returned item despite several interactions with customer service.”
Faulty item reported and not resolved after a week with slow replies.
“I received a faulty item and feel very annoyed that a week later the situation has not been resolved.”
Order promised in days was repeatedly delayed and still awaited after nine days.
“9 days after the order was placed in still waiting !!!”
Ordered three shirts but received two and refund was incorrect.
“they only refunded £6.37.”
Could not complete payment so three-sale items remained in the basket.
“My order still shows the three items in the bag”
Promotion failed and customer service did not resolve the payment discrepancy.
“customer service is extremely poor”
Paid for next-day delivery but tracking showed it was not express.
“Tracking still says it’s in Birmingham.”
Customer service was rude and unhelpful according to the reviewer.
“They’re quite rude and unhelpful.”
Returned item was collected but refund stalled and customer service failed to respond.
“Your customer service seems to be none existent.”
Refunds for returned items had not been processed by early February.
“crew have still not refunded for any returned items”
Order was later cancelled because items were out of stock for the second time.
“unable to fulfil the order as its out of stock!!!!!!”
Item was cancelled then later marked for delivery and complaint was ignored.
“They lied.”
Returned a gift cardigan and refund has been delayed despite repeated promises.
“The absolute worst customer service I have ever experienced.”
I recently purchased some clothing from Crew Clothing and I must say that I am pleasantly surprised by the quality and design of their products. As a customer who values both style and comfort, Crew Clothing exceeded my expectations in terms of providing smart casual wear for everyday use.
The materials used are of superior quality which reflects high craftsmanship. Not only did my items look good but they also felt great when worn. The cuts were perfectly tailored to fit me like a glove, accentuating my body while ensuring maximum ease of movement.
I was also highly impressed with the range of options available on their website, catering to both men and women's fashion preferences. Their selection included classic apparel such as coats, polo shirts, footwear etc., all in line with modern trends.
Aside from these points, it was fantastic to see that they offered competitive prices, especially considering the durability and longevity promised by their garments.
Overall, if you're looking for timeless yet trendy pieces made from premium materials at affordable prices be sure to check out Crew Clothing Company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crew Clothing Company is a UK apparel retailer selling clothing for men, women, and children. The range covers shirts, knitwear, outerwear, footwear, and casual accessories. It sells through an online store with delivery and click & collect, and runs retail outlets across the UK. Customers can open accounts, order online, and return items through the retailer’s returns channels.