Customer feedback shows a consistent pattern: product quality and value are often praised, but service, returns and communications are common sources of complaints. Many reviewers report delayed or missing refunds, cancelled or unfulfilled items and slow or absent replies to emails and calls. If you are considering a purchase, review the returns policy carefully, keep proof of postage and order confirmations, and consider buying in-store where possible. These reviews suggest weighing the probability of receiving the expected after-sales support against the product quality for each purchase.
Examples from available reviews (Mar 2022 – Feb 2026).
Items were well made, stylish, comfortable and competitively priced.
“The materials used are of superior quality which reflects high craftsmanship.”
Shoes arrived on time, were well made and fitted perfectly.
“The shoes were well-presented, well- made and fitted perfectly.”
Items shown as in stock were unfulfilled and customer service unhelpful.
“items showing as ‘in stock’ but then they have been unable to fulfil the orders I have placed.”
Orders were cancelled for stock yet payments were still taken.
“Despite this, they still took payment for both orders.”
Most reviewers report poor customer service: slow or no response, repeated refund delays and unhelpful frontline staff for both store and online issues.
Several customers praise the clothes as good value and durable; a small number report pricing or promotional errors affecting perceived value.
Ordering and delivery are uneven: a few orders arrive promptly and well presented, while many reviews describe cancelled orders, stock errors and long waits.
Product quality is mixed: multiple reviewers praise fabric and fit, while others report inconsistent sizing, poor finishing or occasional faults.
Communication is frequently criticised: customers report unanswered emails, long phone queues and unclear or delayed updates on refunds and orders.
Overall sentiment in the sample is negative, driven by recurring refund and service failures despite isolated positive product and delivery experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order confirmed then long silence and poor communication about sourcing.
“the lack of communication regarding my order wasn't any good.”
Bought sale items and found the clothing good quality and reasonably priced.
“I really love all the items I bought and for a fantastic price.”
Order arrived with a missing item and a wrong colour, refund pending.
“1 item missing and another item the wrong colour”
One item became unavailable after dispatch and customer service showed little interest.
“their bot chose for me to return the one item - not yet delivered.”
Recent shirts are thinner and arrive crumpled compared with earlier purchases.
“The quality has completely changed, shirts are thin”
Jumpers not received and customer service blamed couriers and was rude.
“We(crew clothing) cannot be expected to track all orders”
100% merino T‑shirt developed a hole and bobbled after few wears.
“it’s got a hole in it after a few wears - and has bobbled terribly.”
Order placed a week ago but items still not dispatched.
“The items haven't even been dispatched yet...”
Poor quality after a few washes and zips not durable.
“poor quality after a few washes , zips not the best quality”
Returned order but still waiting for refund many days after processing.
“I am STILL waiting for the REFUND.”
Order despatched late despite being ready; poor communication about delays.
“Poor response from their Customer service claiming relocation of their distribution centre causing long delays.”
Sent six emails about a return and received no response.
“send SIX emails and zero response.”
Refund owed and emails ignored; reviewer will claim via PayPal.
“So I am owed £40, and will have to try and claim through PayPal.”
New customer impressed: prompt delivery and refunds within stated times.
“Each package has arrived promptly.”
Hoodie bobbled heavily on first wear and customer service did not reply.
“but first time on has covered my top in teal bobbles”
Returned items long ago and still waiting for refund and replies.
“I returned 2 items some time ago and am still waiting for the refund.”
Lovely sweatshirt shrank a lot after the first wash and is unwearable.
“Lovely sweatshirt but shrank a lot after first wash”
Recent items fit smaller and exchanges are no longer offered online.
“more recent stuff in the same size rarely fits.”
Express 1–2 day delivery did not arrive nearly a month later.
“Still not received nearly 4 weeks later.”
Refund promised within seven working days was never processed or replied to.
“refund would be processed within 7 working days and never heard from them again.”
Customer service was poor both in store and online.
“Poor customer service from store to online!”
Items shown as in stock were unfulfilled and customer service unhelpful.
“items showing as ‘in stock’ but then they have been unable to fulfil the orders I have placed.”
Refund promise was repeatedly delayed and not honoured.
“assured it would be with me within 5 days. 13 days later still nothing.”
Shoes arrived on time, were well made and fitted perfectly.
“The shoes were well-presented, well- made and fitted perfectly.”
Promotion didn't apply and emails received no response.
“ended up paying for 3!”
Order delayed and customer service was unresponsive and unhelpful.
“Long wait in the customer service ‘help’ line queue (joke!)”
Good clothing was spoiled by terrible customer service.
“Good quality clothing let down by terrible attempt at Customer Service.”
Cash was refunded instead of gift voucher, causing anger.
“they took the cash and not gift voucher”
Refunds for returned items required phoning customer service repeatedly.
“Customer service are awful in regards to returning items”
Orders were cancelled for stock yet payments were still taken.
“Despite this, they still took payment for both orders.”
Sale items listed as in stock were largely unfulfilled and frustrating.
“4/6 unfulfilled with little communication”
Returned parcel but refund not received and no replies from customer service.
“I haven’t received my refund yet.”
Return acknowledged but refund still not received and items were slow.
“My return has been acknowledged, but 14 days later on no refund.”
Post office demanded payment despite original order showing free delivery.
“couldn't deliver until I pay £7 for unpaid delivery!”
Return received but refund still not issued after fourteen days.
“trying to get a refund from them is impossible.”
Returns were acknowledged but refunds only processed after lengthy calls.
“My refunds had not been processed and customer services processed them whilst I waited.”
Non-returnable sale item not disclosed and customer service ignored complaint.
“The response I received from customer service was..... nothing.”
Several items had poor construction and visible manufacturing faults.
“The cutting and sewing was all over the place.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crew Clothing Company is a British apparel retailer offering men’s and women’s casual and smart-casual clothing via physical stores and an online shop. Shoppers commonly look for Crew Clothing Company reviews about product quality, delivery, returns and customer service when researching purchases. This summary consolidates customer feedback to help potential buyers evaluate service, communication, product consistency and value.