Reviews Analysed
21
We Collect & Analyse Reviews
Crew Clothing Company
Experiences & Reviews
Crew Clothing Company is a British apparel retailer offering men’s and women’s casual and smart-casual clothing via physical stores and an online shop. Shoppers commonly look for Crew Clothing Company reviews about product quality, delivery, returns and customer service when researching purchases. This summary consolidates customer feedback to help potential buyers evaluate service, communication, product consistency and value.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
29d
Overall Rating
1.5
Our Analysis
🎯
Service quality
Most reviewers report poor customer service: slow or no response, repeated refund delays and unhelpful frontline staff for both store and online issues.
Share
Weak
21%
💰
Value for money
Several customers praise the clothes as good value and durable; a small number report pricing or promotional errors affecting perceived value.
Share
Strong
4%
⚡
User experience
Ordering and delivery are uneven: a few orders arrive promptly and well presented, while many reviews describe cancelled orders, stock errors and long waits.
Share
Weak
18%
🔧
Product quality
Product quality is mixed: multiple reviewers praise fabric and fit, while others report inconsistent sizing, poor finishing or occasional faults.
Share
Mixed
11%
📞
Communication
Communication is frequently criticised: customers report unanswered emails, long phone queues and unclear or delayed updates on refunds and orders.
Share
Weak
21%
⭐
Overall experience
Overall sentiment in the sample is negative, driven by recurring refund and service failures despite isolated positive product and delivery experiences.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Title: Value for Quality - My Experience shopping at Crew Clothing
"I recently purchased some clothing from Crew Clothing and I must say that I am pleasantly surprised by the quality and design of their products. As a customer who values both style and comfort, Crew Clothing exceeded my expectations in terms of providing smart casual wear for everyday use. The materials used are of superior quality which reflects high craftsmanship. Not only did my items look good but they also felt great when worn. The cuts were perfectly tailored to fit me like a glove, accentuating my body while ensuring maximum ease of movement. I was also highly impressed with the range of options available on their website, catering to both men and women's fashion preferences. Their selection included classic apparel such as coats, polo shirts, footwear etc., all in line with modern trends. Aside from these points, it was fantastic to see that they offered competitive prices, especially considering the durability and longevity promised by their garments. Overall, if you're looking for timeless yet trendy pieces made from premium materials at affordable prices be sure to check out Crew Clothing Company!"
Alena Kihn
Collected.reviews
Mar 31, 2022
Featured for: positive product and value
Great product and good value for money!
"I bought a pair of shoes (size 4) from Crew Clothing. They arrived on the scheduled date (one week after order). The shoes were well-presented, well-..."
Jane
Trustpilot
Sep 30, 2025
Featured for: positive delivery and fit
Appalling Customer Service
"I have bought Crew Clothing products for many years and I love the designs they produce each season. The quality and fit varies greatly between differ..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: mixed product, poor recent service
Extremely disappointing experience with…
"Extremely disappointing experience with Crew Clothing. I placed two separate orders, both of which were cancelled immediately because the items were a..."
Philomena M
Trustpilot
Sep 30, 2025
Featured for: unfulfilled orders and delayed refunds
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Grace Z
trustpilot.com
Sep 30, 2025
This company don’t deserve 1 star
This company don’t deserve 1 star! Poor customer service from store to online! Avoid! Look these bad reviews!...
C
Consumer
trustpilot.com
Sep 30, 2025
Appalling Customer Service
I have bought Crew Clothing products for many years and I love the designs they produce each season. The quality and fit varies greatly between differ...
M
Martin Phillips
trustpilot.com
Sep 30, 2025
Broken promises and poor customer service.
I purchased a shirt online from Crew in early August ‘25 for £25. When it arrived it had a price tag of £18 on it, obviously from a Crew Clothing outl...
J
Jane
trustpilot.com
Sep 30, 2025
Great product and good value for money!
I bought a pair of shoes (size 4) from Crew Clothing. They arrived on the scheduled date (one week after order). The shoes were well-presented, well-...
N
Nick root
trustpilot.com
Sep 30, 2025
I went to order two T-shirts
I went to order two T-shirts. It said you can buy 3 for 2 so I bought 3 - ended up payin...
P
Penny
trustpilot.com
Sep 30, 2025
They need to improve, and quickly
I can only endorse the comments (lots of them) which report very poor customer service. I ordered an item in a shop. It was confirmed. 10 days later i...
M
MrsB
trustpilot.com
Sep 30, 2025
Good quality clothing let down by…
Good quality clothing let down by t...
M
Molly murphy
trustpilot.com
Sep 30, 2025
I will never use this company again
I will never use this company again I had gift voucher which I used to order clothes and paid cash for extra I returned some items bu...
K
Keith Barnes
trustpilot.com
Sep 30, 2025
Customer service are consistent in not refunding money for returned items
Customer service are awful in regards to returning items - two different occasions and I’ve had to ring them for my refunds. I’ve waited ove...
P
Philomena M
trustpilot.com
Sep 30, 2025
Extremely disappointing experience with…
Extremely disappointing experience with Crew Clothing. I placed two separate orders, both of which were cancelled immediately because the items were a...
P
Paul Cinnamon
trustpilot.com
Sep 30, 2025
Read reviews before ordering
Ordered multiple pairs of shorts in the sale, all said in stock, 4/6 unfulfilled with little communication - just watched out for credit card pending...
L
LOURDES KAPOOR
trustpilot.com
Sep 30, 2025
I haven’t received my refund
I made and order on the 27th of July and I received it on the 14th of august while I was away on holidays. Then I return it by Evri on the 3rd of Sept...
R
Rachel Cheshire
trustpilot.com
Sep 30, 2025
I have the same problem as other…
I have the same problem as other people. My return has been acknowledged, but 14 days la...
P
PH
trustpilot.com
Sep 30, 2025
Ordered t shirt in sale
Ordered t shirt in sale, 2 weeks later PO said couldn't deliver until I pay £7 for unpaid delivery! I have snapshot of original or...
R
Rachel Potter
trustpilot.com
Sep 30, 2025
Same refund problems as others
As so many people are saying, trying to get a refund from them is impossible. Currently 14 days since they received my return and no refund yet. This...
c
customer
trustpilot.com
Sep 30, 2025
Awful Returns Experience
Very disappointed with their returns process. Although confirmation of the returned items was received on 2 different orders no refund was received. A...
S
Susan
trustpilot.com
Sep 30, 2025
Customer Service completely disinterested
Purchased a ladies shirt which was with the sale items. Purchased the size which I normally have. On arrival at home tried it on and it was huge. Went...
E
Ezzy
trustpilot.com
Sep 30, 2025
Slow service, mixed quality
Delivery: I ordered 7 items, one of which I was eventually told was out of stock. The remaining items arrived in two batches, 7 and 10 days after orde...
H
Helen Carmichael
trustpilot.com
Sep 30, 2025
Waiting 10 days and counting for an…
Waiting 10 days and counting for an online refund. They have acknowledged receipt and then dumped it in a black hole. C...
M
Marg
trustpilot.com
Sep 30, 2025
Awful experience with this company
Awful experience with this company. As others have already stated, I had issues from the off in shopping online with Crew clothing. The customer servi...
Conclusion
Customer feedback shows a consistent pattern: product quality and value are often praised, but service, returns and communications are common sources of complaints. Many reviewers report delayed or missing refunds, cancelled or unfulfilled items and slow or absent replies to emails and calls. If you are considering a purchase, review the returns policy carefully, keep proof of postage and order confirmations, and consider buying in-store where possible. These reviews suggest weighing the probability of receiving the expected after-sales support against the product quality for each purchase.