Reviewers highlight inconsistent experiences with Crafter's Companion: many report delivery delays, stock issues and unclear communication around promotional events. Product reports are mixed — papers and some tools receive praise, while machine plates and certain items are repeatedly flagged for faults or durability problems. Customer service is polarising: several accounts describe helpful, above‑and‑beyond responses (notably repairs and personalised support), while others describe unresponsive or unsatisfactory handling. For buyers: check stock and dispatch notes before ordering, prefer retailers with alternative couriers for urgent deliveries, and retain order and product details when contacting support about faults or missing items.
Examples from available reviews (Oct 2021 – Feb 2026).
Machine collected, repaired and returned with replacement plates and case.
“returned fully repaired with my alphabet cutting die and full set of brand new plates included”
£1 sale item omitted from parcel despite payment; refunded later.
“the £1 item wasn't in there”
Pre-order placed in July still not received by late September.
“have not received order”
New machine unusable after plates broke; only a credit note offered.
“brand new machine that is useless because it cannot be used”
Frequent reports of delayed or missing deliveries, unfulfilled preorders and service shortfalls; a minority highlight good repair handling and helpful staff.
Multiple complaints about misleading promotions, non-functioning discount codes and missing promotional items; a few customers mention good offers and discounts.
Beginners praise tutorials and site navigation, but several buyers report courier or ordering problems that hamper the overall buying experience.
Some customers praise paper and tools, yet recurring reports cite faulty items, warping die plates and lower‑than‑expected quality on specific products.
Many reviewers cite poor stock transparency, unclear dispatch updates and inadequate explanations; some individual staff members are praised for personalised help.
Customer experiences vary: a number report unsatisfactory fulfilment and support, while others recount positive repair outcomes and attentive service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Order largely unfulfilled after two months and company ignoring emails.
“Still they are ignoring customers emails”
Order placed late December partially delivered; many items still missing.
“41 days! I placed an order on 27th December”
Email mistakenly stated items in stock yet order wasn't fulfilled or refunded.
“the e mail was a mistake and my money should of been refunded”
Order delayed over Christmas with no chat or email replies; refund requested.
“Customer service non-existent”
Unable to extend warranty due to website freezing and no support replies.
“website freezes and we can’t do it”
Ordered pens with delayed dispatch; customer service provided repeated excuses.
“We are now at 29th Jan and still without my order”
Paid order in December never shipped and only generic responses received.
“it has still not been shipped”
Order not received and refund delayed despite repeated chasing.
“placed order never received did not get refund until December”
Guaranteed Christmas delivery missed; partial fulfilment and poor apology.
“guaranteed delivery before Christmas day”
Order placed end of November mostly arrived mid-January with no updates.
“majority of it *finally* arrived mid January”
Order delayed with stock held at third-party warehouse; reviewer felt misled.
“They took my money when I placed the order having no stock available to send”
Guaranteed pre-Christmas order not delivered; partial arrivals and poor communication.
“Never showed and no communication or reason given”
Nearly a month without full order and no replies; will not buy again.
“still not received it all, no information about when I wii receive it”
Large order placed; no replies and refund offered for out-of-stock items.
“Order was for 60 items totalling £300”
Order unfulfilled after guaranteed Christmas delivery; repeated unanswered contacts.
“it is still UNFULLFILLED!”
No stock of Gemini plates makes purchased dies unusable.
“No point in buying dies that can’t be used”
Pre-order oversold and delayed with repeated excuses and no communication.
“Apparently the item was over sold, that's not my fault !!”
Part of order received; chasing remaining items without success.
“Chasing the outstanding without success”
Ordered mid-December, promised five days, not delivered and ignored.
“The worst service Ive ever received”
Items marked in stock but not delivered; automated delayed response received.
“13 days later I'm still waiting”
Pre-order placed in July still not received by late September.
“have not received order”
Delivery missed and no communication about installation appointment.
“Not very good customer service once the deposit is paid.”
£1 sale item omitted from parcel despite payment; refunded later.
“the £1 item wasn't in there”
Machine collected, repaired and returned with replacement plates and case.
“returned fully repaired with my alphabet cutting die and full set of brand new plates included”
Light box arrived late and faulty; told to pay return postage.
“faulty- doesn't light all the way across”
Received faulty spray, asked to attempt DIY fix rather than replacement.
“I purchase something brand new, receive it and then I am being asked to try and fix it my side”
Customer service emailed every page as jpegs to restore download.
“Julia Rowlson took the time to email every page as jpegs”
New machine unusable after plates broke; only a credit note offered.
“brand new machine that is useless because it cannot be used”
Promised expedited dispatch but order wasn't dispatched as advised.
“I was told to go ahead - if it wasn’t dispatched Friday, it would be Monday.”
Bargain packs contained low-quality items and missing die inserts.
“Most of the other bits and pieces that arrived in my package are all cheap rubbish”
First-order 20% discount code did not work; reviewer will not use them.
“This code did not work .”
Small warehouse causes slight delivery delays but customer service excellent.
“slight delay to delivery but wonderful customer service and items”
Event promised consolidated dispatch but many items were out of stock.
“They should have stated preorders, as honesty is the best policy.”
Product pages lacked delay warnings and customer service blamed the buyer.
“Customer service instead shirked the responsibility and essentially blamed the customer”
Delighted repeat customer; good offers and reliable service to Germany.
“They always have great offers and discounts.”
Received wrong collection and customer service refused to send the correct item.
“I received the "Winter Wishes" collection.”
Card stock not white, too flexible, ink bleeds and envelopes too thin.
“they have a slight grey tinge which is definitely not white”
Discontinued markers and refills left pens unusable; no response from company.
“they discontinued them with out a word”
Yodel courier repeatedly fails to locate or contact reviewer, preventing orders.
“they only use Yodel as their courier”
Efficient repair service returned machine in working order; plates warp quickly.
“machine was picked up for repair and a was returned to me in working order again”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crafter's Companion is a UK-based craft supplies company selling papercraft and needlecraft materials, die‑cutting machines, papers, inks and related accessories via an online shop and retail/TV channels. Consumers searching reviews often look for information on product durability (eg. die plates, machines), delivery and repair services, promotional reliability and customer support responsiveness.