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We Collect & Analyse Reviews

Crafter's Companion
Experiences & Reviews

Crafter's Companion is a UK-based craft supplies company selling papercraft and needlecraft materials, die‑cutting machines, papers, inks and related accessories via an online shop and retail/TV channels. Consumers searching reviews often look for information on product durability (eg. die plates, machines), delivery and repair services, promotional reliability and customer support responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 30d
Overall Rating
2.1

Our Analysis

🎯

Service quality

Frequent reports of delayed or missing deliveries, unfulfilled preorders and service shortfalls; a minority highlight good repair handling and helpful staff.

Share
24%
Weak
💰

Value for money

Multiple complaints about misleading promotions, non-functioning discount codes and missing promotional items; a few customers mention good offers and discounts.

Share
7%
Weak
⚡

User experience

Beginners praise tutorials and site navigation, but several buyers report courier or ordering problems that hamper the overall buying experience.

Share
6%
Mixed
🔧

Product quality

Some customers praise paper and tools, yet recurring reports cite faulty items, warping die plates and lower‑than‑expected quality on specific products.

Share
14%
Weak
📞

Communication

Many reviewers cite poor stock transparency, unclear dispatch updates and inadequate explanations; some individual staff members are praised for personalised help.

Share
20%
Weak
⭐

Overall experience

Customer experiences vary: a number report unsatisfactory fulfilment and support, while others recount positive repair outcomes and attentive service.

Share
30%
Weak

View all 21 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

C
Carol sheldon
trustpilot.com Sep 30, 2025

Placed order on the 30th of July pre…

Placed order on the 30th of July pre order.Had a email and tracking no on the 18th of August saying order on the way. It'...

r
rosalyn sommers
trustpilot.com Sep 30, 2025

Companion stair lift customer service

No one has turned to deliver the stair lift, a delivery time and date was given. Supposed to have installation tomorrow. Not very good custome...

G
Geraldine Lydbury
trustpilot.com Sep 30, 2025

The £1 sale is a con

Beware - the £1 sale they have is a complete con. They know that people won't just buy an item for a £1 but will have a look around and buy other stuf...

v
victoria bettles
trustpilot.com Sep 30, 2025

Very positive & slightly negative

I had a problem with my Gemini ll. The plates and cutting die were jammed in the machine. I rang customer service , they arranged for the machine to b...

H
Helen
trustpilot.com Sep 30, 2025

Poor quality and poor customer service.

Really disappointed with quality of light box and lengthy delivery. Sara promised that items bought on 16th June would arrive by 20th. Item finally ar...

B
Bethany
trustpilot.com Sep 30, 2025

Awful customer service

Awful customer service. I order the Crafter's Companion Shimmer Spray and one arrived and did not spray. They asked me to then get some more bottles t...

C
Carol martin
trustpilot.com Sep 30, 2025

Above and beyond…….

Two or three years ago I purchased a downloadable paper pack - lovely Xmas papers. Totally forgot about them and when I remembered I couldn’t find any...

K
Karen Cooper
trustpilot.com Sep 30, 2025

Appalling over 2 months ago I purchased…

Appalling over 2 months ago I purchased brand new Gemini Junior. 1st go the plastic plates broke. I contacted Crafters Companion and was given a credi...

L
LC
trustpilot.com Sep 30, 2025

Misled re delivery timescales

Telephoned to see if “priority dispatch/delivery” was an option making it clear that certain items would only be ordered if they would arrive in next...

H
Heather Hannon
trustpilot.com Sep 30, 2025

AVOID BUYING THROUGH HOBBYMAKER TV

This is my second review on this company, and the products they sell on the Hobbymaker website specifically with Sarah Davis. She makes it sound as th...

L
Liz H
trustpilot.com Sep 30, 2025

20% off first order is a con

I was tempted by the 20% off your first order offer so built up a healthy basket. This code did not work...

E
Emily Gillan
trustpilot.com Sep 30, 2025

Totally trusted

Totally trusted, small warehouse in the north east, so sometimes...

C
Cath
trustpilot.com Sep 30, 2025

The ' Birthday Event ' with free…

The ' Birthday Event ' with free postage and all orders will be emalgamated, then sent on 28th October, was the speel, with free postage as the real '...

E
Ex Kitteh
trustpilot.com Sep 30, 2025

Delivery information not supplied and…

Incorrect delivery information supplied (and stated on product pages) and order was subsequently delayed. Upon querying the reason CC customer service...

M
Melle
trustpilot.com Sep 30, 2025

I've ordered for the second time and…

I've ordered for the second time and what can I say, I'm delighted. They always have great offers and discounts. The service is first class, they...

G
Gwen Williams
trustpilot.com Sep 30, 2025

Wrong item received/CC made the mistake

I had an order come to me incomplete. I ordered the "Bundle of Joy" collection. I received the "Winter Wishes" collection. I emailed the customer serv...

J
Julie Smith
trustpilot.com Sep 30, 2025

Crafter's Companion White Linen card & Envelopes

To say I was disappointed with these cards is an understatement. I usually order my 300gsm linen card blanks from a different supplier but thought I'd...

S
Steph
trustpilot.com Sep 30, 2025

Avoid this company like the plague

Avoid this company like the plague. I've had nothing but complaints over the years i've used this company. Spent hundreds of pounds buying the Spectru...

L
Linda S
trustpilot.com Sep 30, 2025

Impossible to order due to Yodel incompetence!

I love this company’s products but unfortunately I am unable to order from them. This is down to the fact that they only use Yodel as their courier. A...

M
MRS VIVIENNE HASSALL
trustpilot.com Sep 30, 2025

I contacted Crafters Companion as my machine stopped working.

I contacted Crafters Companion as my Gemini die cutting machine wasn't working properly. I have only good things to say about the experience I had wit...

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Conclusion

Reviewers highlight inconsistent experiences with Crafter's Companion: many report delivery delays, stock issues and unclear communication around promotional events. Product reports are mixed — papers and some tools receive praise, while machine plates and certain items are repeatedly flagged for faults or durability problems. Customer service is polarising: several accounts describe helpful, above‑and‑beyond responses (notably repairs and personalised support), while others describe unresponsive or unsatisfactory handling. For buyers: check stock and dispatch notes before ordering, prefer retailers with alternative couriers for urgent deliveries, and retain order and product details when contacting support about faults or missing items.