Reviewers highlight inconsistent experiences with Crafter's Companion: many report delivery delays, stock issues and unclear communication around promotional events. Product reports are mixed — papers and some tools receive praise, while machine plates and certain items are repeatedly flagged for faults or durability problems. Customer service is polarising: several accounts describe helpful, above‑and‑beyond responses (notably repairs and personalised support), while others describe unresponsive or unsatisfactory handling. For buyers: check stock and dispatch notes before ordering, prefer retailers with alternative couriers for urgent deliveries, and retain order and product details when contacting support about faults or missing items.
Examples from available reviews (Oct 2021 – Feb 2026).
Machine collected, repaired and returned with replacement plates and case.
“returned fully repaired with my alphabet cutting die and full set of brand new plates included”
£1 sale item omitted from parcel despite payment; refunded later.
“the £1 item wasn't in there”
Pre-order placed in July still not received by late September.
“have not received order”
New machine unusable after plates broke; only a credit note offered.
“brand new machine that is useless because it cannot be used”
Frequent reports of delayed or missing deliveries, unfulfilled preorders and service shortfalls; a minority highlight good repair handling and helpful staff.
Multiple complaints about misleading promotions, non-functioning discount codes and missing promotional items; a few customers mention good offers and discounts.
Beginners praise tutorials and site navigation, but several buyers report courier or ordering problems that hamper the overall buying experience.
Some customers praise paper and tools, yet recurring reports cite faulty items, warping die plates and lower‑than‑expected quality on specific products.
Many reviewers cite poor stock transparency, unclear dispatch updates and inadequate explanations; some individual staff members are praised for personalised help.
Customer experiences vary: a number report unsatisfactory fulfilment and support, while others recount positive repair outcomes and attentive service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Enjoy presenters and products; videos helpful and shipping reliable.
“I find the presenters great and the products to be very good.”
Events and autoships were poorly delivered and communication delayed repeatedly.
“They overpromise and underdeliver.”
Refills removed without warning, leaving expensive markers dried out and useless.
“left with loads of dried out markers .”
All markers dried out after weeks' use; poor value for money.
“every single marker has started drying out”
Supportive customer service and improved shipping; plates can warp quickly.
“The quality of their products and Customer Service are top notch.”
20% first order code did not work; reviewer felt deceived.
“This code does not work.”
Majority of tape runners faulty and company only sent automated replies.
“Out of the 6 dotty tape runners only 2 of them worked”
Gemini plates jammed; DPD collected and returned repaired within eight days.
“DPD picked it up next day ,did repair and I had it returned within 8 days”
Machine noisy, plates warp and cuts poor; replacement plates are costly.
“Machine is noisy , plates warp easily”
When customers have problems there is nowhere to get assistance.
“when you have a problem, there’s literally no where you can go to get assistance”
Cutting plates warped quickly, causing poor performance and extra replacement cost.
“the plates warp easy”
Multiple orders missing items and poor customer service responses frustrate loyal customer.
“Now they are telling me they are out of dotty tape pens.”
I recently discovered Crafter's Companion and was pleasantly surprised by the vast selection of papercraft and needlecraft products they offer. As someone who enjoys being creative but is not necessarily an expert, I appreciated the helpful tutorials that are available both in-store and on their website.
One thing that stood out to me was the quality of the products offered. The paper and yarn selections were impressive, with a wide range of colors and textures to choose from. Despite not having much experience with certain crafts, I found it easy to navigate through their product offerings thanks to clearly labeled sections.
Another positive aspect of my customer experience at Crafter's Companion was the attentive staff. They were friendly and eager to answer any questions I had about specific materials or techniques. Additionally, they offered recommendations based on my interests when I wasn't quite sure what direction to take with a particular project.
All in all, I would highly recommend Crafter's Companion for both beginners and experienced crafters alike. With fantastic product options, detailed tutorials readily available for any level crafter, plus great customer service - it’s certainly worth checking them out!
Item missing from order and company not responding to refund requests.
“I just want a refund and they are not responding.”
Orders delayed with only generic email replies and slow phone response.
“I contacted them by email and got a generic response.”
Machine arrived promptly but customer support did not respond.
“Great product......poor customer support response.”
Order problem resolved quickly and company provides helpful educational content.
“they took care of it quickly and efficiently.”
Foil press discontinued without explanation and customer service replies are generic.
“They discontinued the foil press without any explanation.”
Customers report slow shipping, overcharging and poor customer support responsiveness.
“The US line is never answered and emails go sometimes weeks before being answered.”
Longtime customer praises product demos and excellent customer service.
“and most of all CUSTOMER SERVICE.”
Layering stamps produced poor results and returns are uneconomical.
“Really bad stamps.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crafter's Companion is a UK-based craft supplies company selling papercraft and needlecraft materials, die‑cutting machines, papers, inks and related accessories via an online shop and retail/TV channels. Consumers searching reviews often look for information on product durability (eg. die plates, machines), delivery and repair services, promotional reliability and customer support responsiveness.