Reviews are divided. Some customers praise product demos, repairs, and occasionally fast, helpful support. Others often report orders that never arrived and poor communication. Several reviewers mention long dispatch delays, missing items, and refunds that took time. Product issues come up repeatedly, including warped cutting plates and dried markers, though some repairs were handled well. Overall, feedback swings between very satisfied and deeply frustrated.
Examples from available reviews (Oct 2021 – Mar 2026).
Order placed late December partially delivered; many items still missing.
“41 days! I placed an order on 27th December”
New machine unusable after plates broke; only a credit note offered.
“brand new machine that is useless because it cannot be used”
Machine collected, repaired and returned with replacement plates and case.
“returned fully repaired with my alphabet cutting die and full set of brand new plates included”
Enjoy presenters and products; videos helpful and shipping reliable.
“I find the presenters great and the products to be very good.”
Many reviews describe repeat fulfilment problems, with orders arriving late, incomplete, or not arriving at all. Some reviewers say pre-orders were sold without stock, and seasonal deadline guarantees were missed. A smaller number report quick fixes, including smooth repair collection and return.
Several customers say promo codes failed, and low-cost items were missing from parcels and later refunded. Reports of faults and short product lifespans lower the sense of value in many reviews. A few buyers still call it good value when products work as expected.
Customers often say the tutorials, presenters, and video guidance are useful for crafting. A smaller group mentions website issues, including freezing during warranty extensions and trouble finishing tasks online. Events and autoship management also comes up as a repeated pain point.
Many reviewers report cutting plates that warp, markers that dry out, and tape runners that fail soon after purchase. Cardstock and stamps draw criticism for thin card and weak impressions. Others highlight well-made machines and handy accessories.
Many reviewers say emails went unanswered, replies were generic and automated, and phone responses were slow. They also criticise product pages and dispatch notices for incorrect stock status or promised fast dispatch that did not happen. Some customers did receive personal support and detailed materials by email.
Feedback is sharply split between low-star accounts of service failures and high-star accounts praising repairs and helpful education. Delivery and communication problems repeat, while a smaller set points to reliable performance and strong support. Some customers remain loyal, even as others describe repeated operational issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Enjoy presenters and products; videos helpful and shipping reliable.
“I find the presenters great and the products to be very good.”
Events and autoships were poorly delivered and communication delayed repeatedly.
“They overpromise and underdeliver.”
Refills removed without warning, leaving expensive markers dried out and useless.
“left with loads of dried out markers .”
All markers dried out after weeks' use; poor value for money.
“every single marker has started drying out”
Supportive customer service and improved shipping; plates can warp quickly.
“The quality of their products and Customer Service are top notch.”
20% first order code did not work; reviewer felt deceived.
“This code does not work.”
Majority of tape runners faulty and company only sent automated replies.
“Out of the 6 dotty tape runners only 2 of them worked”
Gemini plates jammed; DPD collected and returned repaired within eight days.
“DPD picked it up next day ,did repair and I had it returned within 8 days”
Machine noisy, plates warp and cuts poor; replacement plates are costly.
“Machine is noisy , plates warp easily”
When customers have problems there is nowhere to get assistance.
“when you have a problem, there’s literally no where you can go to get assistance”
Cutting plates warped quickly, causing poor performance and extra replacement cost.
“the plates warp easy”
Multiple orders missing items and poor customer service responses frustrate loyal customer.
“Now they are telling me they are out of dotty tape pens.”
I recently discovered Crafter's Companion and was pleasantly surprised by the vast selection of papercraft and needlecraft products they offer. As someone who enjoys being creative but is not necessarily an expert, I appreciated the helpful tutorials that are available both in-store and on their website.
One thing that stood out to me was the quality of the products offered. The paper and yarn selections were impressive, with a wide range of colors and textures to choose from. Despite not having much experience with certain crafts, I found it easy to navigate through their product offerings thanks to clearly labeled sections.
Another positive aspect of my customer experience at Crafter's Companion was the attentive staff. They were friendly and eager to answer any questions I had about specific materials or techniques. Additionally, they offered recommendations based on my interests when I wasn't quite sure what direction to take with a particular project.
All in all, I would highly recommend Crafter's Companion for both beginners and experienced crafters alike. With fantastic product options, detailed tutorials readily available for any level crafter, plus great customer service - it’s certainly worth checking them out!
Item missing from order and company not responding to refund requests.
“I just want a refund and they are not responding.”
Orders delayed with only generic email replies and slow phone response.
“I contacted them by email and got a generic response.”
Machine arrived promptly but customer support did not respond.
“Great product......poor customer support response.”
Order problem resolved quickly and company provides helpful educational content.
“they took care of it quickly and efficiently.”
Foil press discontinued without explanation and customer service replies are generic.
“They discontinued the foil press without any explanation.”
Customers report slow shipping, overcharging and poor customer support responsiveness.
“The US line is never answered and emails go sometimes weeks before being answered.”
Longtime customer praises product demos and excellent customer service.
“and most of all CUSTOMER SERVICE.”
Layering stamps produced poor results and returns are uneconomical.
“Really bad stamps.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Crafter's Companion sells craft tools and materials for cardmaking, stamping, and paper craft. Its range includes die-cutting machines, cutting plates, dies, stamps, inks, card stock, and adhesives. The company also publishes tutorials and video demos to help customers learn techniques and use products. It sells online and ships to domestic and international customers. Crafter's Companion offers repair services and spare parts for machines and tools.