Many customers describe quick, personal help from named support agents and praise items such as canvases, lamps and furniture. Another clear group recounts refunds that were never resolved, return problems and orders that didn’t arrive. Some say communication is helpful, with delivery updates, while others say it stops once they complain. Reviews tend to split between smooth checkout experiences and repeat problems after purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Canvases were superb quality and delivery occurred on requested day.
“Beautiful Canvases and superb quality.”
Customer cancelled order but refund was delayed and unresolved.
“Poor Customer service - Hopeless on Refunds.”
Outdoor furniture deteriorated with peeling paint and poor durability.
“the painted surfaces have all peeled”
Order not received and only automatic email replies received.
“have still not received it.”
Many reviews thank specific staff members by name for fast, practical problem-solving. A contrasting set points to ongoing failures such as wrong items, slow or missing refunds, and calls that never come back. Some cases get fixed quickly by staff, while others stay unresolved.
Several reviewers call the furniture and canvases good value at reasonable prices. A smaller but recurring group questions the value because refunds are refused, return shipping is charged, or prices feel high. Views on price often depend on how returns and refunds play out.
Many customers say ordering is straightforward, with quick replies and issues sorted the same day. Others describe long delivery waits, missing items and weak aftercare. Reviews show a sharp split between smooth buying and poor experiences after purchase.
Several reviews praise the quality of canvases, lamps and furniture overall. Others report faults, low durability and peeling paint on outdoor items. Both positive and negative quality claims show up repeatedly across categories.
Many customers mention clear delivery updates and quick, polite email replies. Others say emails go unanswered, there’s no phone number, and they only receive automated responses. Communication varies widely from case to case.
Experiences split between very positive one-off fixes and ongoing complaints about refunds and missing orders. Many customers report dependable service at checkout, but aftercare and returns often break down. Results vary depending on the interaction and how the case is handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Damaged vase was resolved satisfactorily by Kyle in customer service.
“Kyle provided excellent customer service and resolved my issue”
Customer thanked staff for assembly and warranty help and quick response.
“Thank you for helping with assembly and warranty.”
They sell fabulous items and provide excellent customer service.
“provide excellent customer service when you have an enquiry.”
Fahad was attentive and replaced a missing shade ring despite timing.
“went the extra mile to replace it.”
Received a broken daybed and couldn't get the complaint handled.
“The after care is appalling!”
Outdoor furniture deteriorated with peeling paint and poor durability.
“the painted surfaces have all peeled”
Waiting over six weeks for a refund and postage reimbursement.
“Zero stars for this shocking company.”
Waiting over six weeks for a refund and postage reimbursement.
“Zero stars for this shocking company.”
Ordered bedside drawers months ago with no delivery or response.
“Still waiting for 2 bedside drawers ordered on 1.12.24.”
Customer called multiple times chasing order with no follow-up.
“They promise to get back to you and never do.”
Received poor-quality products and refund was refused.
“poor quality products shipped from overseas”
No refund after over a month; pursuing credit card resolution.
“No refund after over a month!”
Planter paint peeled and refund offer was inadequate.
“Poor quality, poor customer service.”
Returned rug but received no refund or communication.
“No refund made no response from any form of communication.”
Order was incomplete and customer service was unresponsive.
“Incomplete order delivered”
Company allegedly refuses refunds and ignores customers.
“will just try to offer credit instead of refunds.”
Order not received and only automatic email replies received.
“have still not received it.”
Faulty clock and poor returns process with extra collection charge.
“had both hands hanging loose from the mechanism.”
Products are good but the purchase experience and service are poor.
“The end-to-end purchase experience is awful.”
Items did not get delivered and customer support was unhelpful.
“Items will not get delivered.”
When I started looking for a bedside lamp, I wanted many different things. Something that was very stylish but not too tacky. I needed it to be sturdy, so I wouldn't have to worry about it breaking. And I wanted something that would give off plenty of light. I found that in the Cox and Cox Ceramic Bedside Lamp. The lamp is very sturdy, with an almost plastic like feeling, perfect for people like me who love sliding the lamp around on their nightstands while they read (don't judge!). And it surprisingly gives off plenty of light while still emitting a warm glow. I recommend the company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cox and Cox is a UK homeware retailer that sells furniture, lighting, textiles, garden items and decorative accessories. Its range includes smaller products such as lamps and canvases, as well as larger indoor and outdoor furniture. Product pages usually show materials, dimensions and care advice so buyers can judge fit and use. Cox and Cox sells through an online shop and offers customer support for orders and aftercare.