Many customers describe quick, personal help from named support agents and praise items such as canvases, lamps and furniture. Another clear group recounts refunds that were never resolved, return problems and orders that didn’t arrive. Some say communication is helpful, with delivery updates, while others say it stops once they complain. Reviews tend to split between smooth checkout experiences and repeat problems after purchase.
Examples from available reviews (Nov 2021 – Feb 2026).
Canvases were superb quality and delivery occurred on requested day.
“Beautiful Canvases and superb quality.”
Customer cancelled order but refund was delayed and unresolved.
“Poor Customer service - Hopeless on Refunds.”
Outdoor furniture deteriorated with peeling paint and poor durability.
“the painted surfaces have all peeled”
Order not received and only automatic email replies received.
“have still not received it.”
Many reviews thank specific staff members by name for fast, practical problem-solving. A contrasting set points to ongoing failures such as wrong items, slow or missing refunds, and calls that never come back. Some cases get fixed quickly by staff, while others stay unresolved.
Several reviewers call the furniture and canvases good value at reasonable prices. A smaller but recurring group questions the value because refunds are refused, return shipping is charged, or prices feel high. Views on price often depend on how returns and refunds play out.
Many customers say ordering is straightforward, with quick replies and issues sorted the same day. Others describe long delivery waits, missing items and weak aftercare. Reviews show a sharp split between smooth buying and poor experiences after purchase.
Several reviews praise the quality of canvases, lamps and furniture overall. Others report faults, low durability and peeling paint on outdoor items. Both positive and negative quality claims show up repeatedly across categories.
Many customers mention clear delivery updates and quick, polite email replies. Others say emails go unanswered, there’s no phone number, and they only receive automated responses. Communication varies widely from case to case.
Experiences split between very positive one-off fixes and ongoing complaints about refunds and missing orders. Many customers report dependable service at checkout, but aftercare and returns often break down. Results vary depending on the interaction and how the case is handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Canvases were superb quality and delivery occurred on requested day.
“Beautiful Canvases and superb quality.”
Cody provided exceptional and personalised client service.
“Exceptional and personalised client service from Cody!”
Pre-order arrived early and delivery communication was excellent.
“Received excellent communication relating to the delivery process.”
Customer service arranged coordinated delivery and collection on one day.
“Ashleigh arranged this for me, emailed confirmation”
Customer service quickly resolved the customer's issue.
“When I contacted customer service my issue was quickly resolved.”
Baha answered questions quickly and was very helpful.
“Baha was very quick to answer my questions and very helpful.”
Customer cancelled order but refund was delayed and unresolved.
“Poor Customer service - Hopeless on Refunds.”
Canvas wall art was stunning with excellent delivery and service.
“absolutely stunning & quality is wonderful.”
Fahad gave a prompt, accurate and polite email reply about item weight.
“Fahad provided a prompt, accurate and polite reply to my email”
Laiba was very helpful with the delivery; reviewer recommends company.
“Laiba was very helpful with the delivery !”
Delivery was quick and well packaged with useful updates.
“Updates as the delivery got closer made it easier to manage”
Pleasant to deal with; good quality furniture at reasonable prices.
“Good quality furniture at reasonable prices”
Mason Ward patiently helped resolve an order difficulty.
“Mason Ward spent ages helping me out”
Mason solved the issue in a few minutes; very easy to deal with.
“Mason solved my issue in a few minutes.”
Support was swift and helpful.
“Swift and helpful.”
Delivery only to front door and company refused price match.
“delivery was only to the front door”
Fahad was helpful when the reviewer requested a refund.
“Fahad was very helpful when I asked for a refund .”
Fahad resolved the query quickly and provided professional service.
“resolved my query extremely quickly and efficiently.”
First purchase went well with first-class speedy service from Fahad.
“First class, speedy customer service from Fahad.”
Refund process was slow but ultimately resolved after updates.
“However the process has been slow and needs to be improved.”
Received incorrect item and had no replies to communications.
“SENT WRONG ITEM, MESSED UP MY ORDER AND IGNORE EMAILS.”
Reviewer reports no contact number and poor communication.
“No communication or contact number!!!!”
Product had a fault and customer service was poor.
“Product fault and poor customer services.”
Warranty issues unresolved and company stopped answering calls.
“Con artists.... YOU ARE WELCOME !!!!”
Reviewer praised excellent customer service from Qaiser.
“Excellent customer service from Qaiser.”
Customer service responded quickly and satisfied the reviewer.
“I’m very satisfied with the customer service.”
Fahad was helpful and resolved the issue promptly.
“Fahad Was very helpful, understood the issue and dealt with it promptly”
Reviewer had a great experience with quick helpful responses.
“Very helpful with a quick response to my questions”
Customer service responded quickly and arranged a lamp replacement.
“within a few hours arranged to pick up my old lamp and replace it.”
Order arrived quickly; customer service responded same day with solutions.
“Qaiser responded the same day offering several solutions to my problem.”
Baha provided excellent support but company was slow and expensive.
“Baha has been an excellent support”
Easy, efficient experience; Qaiser was helpful and polite.
“The whole experience has been easy and efficient.”
One item arrived quickly and product quality was great.
“the quality is great”
Customer received oversized baubles and had poor returns experience.
“They insisted on me paying for return shipping”
Delivery prompt; Fahad replied instantly and resolved the problem.
“their reply was instant.”
Multiple purchases were high quality and customer service was friendly.
“Everything we’ve had so far has been such fantastic quality”
Very positive experience; Kyle was helpful and pleasant to work with.
“he was very helpful and was a joy to work with.”
Response was fast, helpful and polite from Baha.
“Fast, helpful and polite response.”
High-quality items with amazing delivery; customer service was helpful.
“Customer service very helpfull.”
Yashfa responded immediately and solved the order issue the same day.
“My problem was solved the same day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cox and Cox is a UK homeware retailer that sells furniture, lighting, textiles, garden items and decorative accessories. Its range includes smaller products such as lamps and canvases, as well as larger indoor and outdoor furniture. Product pages usually show materials, dimensions and care advice so buyers can judge fit and use. Cox and Cox sells through an online shop and offers customer support for orders and aftercare.