Reviewers often highlight fast dispatch, secure packaging, and items that match the description. Against that, some describe part orders or missing items, late deliveries, or parcels left in unsafe places. Several customers say they struggle to reach the company and have trouble getting refunds. Product feedback ranges from sturdy, accurate items to goods that arrived damaged or failed soon after.
Examples from available reviews (Nov 2021 – Mar 2026).
Products were excellent and sent swiftly.
“Excellent products sent swiftly”
Product performs as described and satisfactorily.
“Good product, does what it says on the box”
Reviewer did not receive the entire order.
“I have not received the whole order.”
Reviewer finds it impossible to contact the company.
“Impossible to contact them.”
Several reviews praise quick dispatch, careful packing, and on-time courier delivery. A repeated negative theme mentions part deliveries, orders still not received after weeks, and parcels left in insecure spots. Some also point to dispatch issues with promotions or stock, such as missing buy-one-get-one items.
Longstanding customers and other buyers describe good value and acceptable offers. Others raise price concerns: the same items cheaper elsewhere, free-delivery deals not applied, and unclear voucher or postage terms at checkout. In some cases, return fees after size or dimension issues also lower perceived value.
Many customers say ordering is straightforward and like the tracking updates. A smaller group mentions hurdles, including awkward phone ordering and limited size ranges on some products. Overall, online browsing and tracking draw steady praise.
Many reviewers say items arrived as described and worked well in normal use. Another cluster reports poor fit, missing or wrong parts, failure on first use, corroded batteries, and weak assembly instructions. Alongside regular praise for durable goods, some complaints say products were not fit for purpose.
Some callers single out agents as friendly and efficient. More often, reviews describe difficulty making contact, premium-rate phone charges, missing tracking details, and unclear promotional messages. Several also report slow or unresolved returns and refunds.
Feedback splits between many five-star reviews praising service and product suitability, and one-star accounts centred on delivery failures, returns, and contact issues. Positive and negative comments focus on different stages of buying, with fulfilment and after-sales support driving most low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Excellent service with good packaging.
“EXCELLENT service , good packaging ,good service :)”
Telephone agent was friendly and ensured clear delivery details.
“The Customer Service agent was both friendly and efficient.”
Only part of order received and difficulty tracking missing item.
“I only received part of my order”
Goods as described and delivered quickly by local courier.
“Goods as described, delivered quickly by our friendly local Evri person.”
Product performs as described and satisfactorily.
“Good product, does what it says on the box”
Products were excellent and sent swiftly.
“Excellent products sent swiftly”
Order arrived just as I needed it.
“My order came just as I needed it”
Received half order and had no notification about damaged items.
“I received half of it, still waiting for the rest.”
Product looks good, as described, and arrived on time.
“Product looks good ,as described,arrived on time”
Service from ordering to delivery was excellent and punctual.
“Delivery service is good and order is delivered on time.”
Reviewer did not receive the entire order.
“I have not received the whole order.”
Reviewer is very pleased with received goods.
“Very pleased with the goods I have received”
Delivery was timely and product satisfactory, free delivery not applied.
“could not get free delivery on first order as advertised.”
Reviewer rated the experience as excellent.
“Excellent!”
Order dispatched promptly but courier delivered insecurely and one item faulty.
“delivered it to an unsecure place in the wrong building.”
All of the goods arrived on time.
“All of the goods arrived on time.”
Reviewer requests account removal from mailing list.
“Please remove my account from your mailing list”
Reviewer loves items and would recommend to others.
“I love my items I would recommend you to friends and family thank you so much.”
Company is friendly, helpful, and offers easy exchanges.
“they are a very friendly helpful kind firm”
Reviewer loves the zebra plant pot's appearance.
“Love my zebra plant pot looks really great”
Return request mishandled; customer redirected to B&Q for refund.
“Contact B&Q for returns”
Sofa cover size was spot on and quality excellent.
“This one from Cooper's of Storeford is absolutely perfect.”
Good value received and delivered promptly.
“Good value delivered promptly”
Ordering and parcel tracking were easy and helpful.
“ease of ordering and following my parcel on its journey”
Product dimensions were misrepresented and return fee applied.
“the actual owl ornament was not even 19cm tall!!!”
Merchandise quality is consistently good and complaints handled well.
“The quality of the merchandise is always good”
Order was partially fulfilled, out of stock and offer missing.
“Out of stock, didn't receive buy one get one free offer”
Fast delivery, well packaged items; ordering was easy.
“Fast delivery Items arrived well packaged”
Order not delivered after nearly a month despite payment.
“Im.still waiting for my things to arrive nearly a month now”
Service was good and packages arrived quickly.
“Good service,didn’t take very long for packages to arrive.”
Great product with prompt delivery and great service.
“Great Service Great Product Prompt Delivery”
Ordering was easy and delivery prompt; good quality items.
“Every step in ordering was easy.”
Very happy with items received.
“Very happy with items thank you x”
Delivery was efficient and appreciated.
“efficient delivery thank you”
Longtime customer reports great deals and no complaints.
“always have had great deals never any complaints”
Company provides friendly service and quick dispatch; pleased.
“Excellent company and service, friendly staff and any problems quickly sorted.”
Pleased with the offer and the delivery.
“Pleased with our offer and delivery.”
Could not purchase shoes due to limited size range.
“your shoe sizes only go to an eight”
Wide helpful product range; ordering easy and updates provided.
“Easy to order & emails keep me up to date with my delivery.”
Reviewer reports very good products from Coopers.
“Very good things from coopers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coopers of Stortford is a UK home and garden retailer that sells through an online shop and a catalogue. It offers homeware and garden products across several categories. Customers can order on the website or by phone and select from the available delivery options at checkout. Product pages list specifications and set out the returns process. Customer service channels are available for order help and return queries.