Reviews of Coopers of Stortford show many customers experiencing easy online ordering, reliable dispatch and generally good product quality. Recurring positives include clear parcel tracking, prompt delivery and helpful customer service when issues arise. However, some shoppers report delivery failures, inconsistent carrier handling and a few problems with product descriptions or assembly. Before purchasing, check product dimensions and the returns policy, keep tracking details to hand, and contact customer service promptly if an item arrives incorrectly or is delayed.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering was easy and delivery prompt; good quality items.
“Every step in ordering was easy.”
Product dimensions were misrepresented and return fee applied.
“the actual owl ornament was not even 19cm tall!!!”
Order not delivered after nearly a month despite payment.
“Im.still waiting for my things to arrive nearly a month now”
Merchandise quality is consistently good and complaints handled well.
“The quality of the merchandise is always good”
Most reviewers praise prompt delivery, helpful after-sales and straightforward ordering; a minority report missed, delayed or inconsistent deliveries.
Several customers report good deals and fair prices; a smaller group complain about missing offers, return charges or misleading pricing details.
Ordering and parcel tracking are frequently described as easy and clear; a few customers cite poor instructions or assembly difficulties for specific items.
Many reviewers find the merchandise good and fit for purpose; isolated complaints concern incorrect dimensions, poorly fitting parts or unclear item descriptions.
Customers often value dispatch emails and tracking updates; negative reports focus on carrier handling and a lack of satisfactory responses from couriers.
Most reviewers report positive overall experiences citing product quality and service; a minority experienced delivery failures or product misrepresentation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Excellent service with good packaging.
“EXCELLENT service , good packaging ,good service :)”
Telephone agent was friendly and ensured clear delivery details.
“The Customer Service agent was both friendly and efficient.”
Only part of order received and difficulty tracking missing item.
“I only received part of my order”
Goods as described and delivered quickly by local courier.
“Goods as described, delivered quickly by our friendly local Evri person.”
Product performs as described and satisfactorily.
“Good product, does what it says on the box”
Products were excellent and sent swiftly.
“Excellent products sent swiftly”
Order arrived just as I needed it.
“My order came just as I needed it”
Received half order and had no notification about damaged items.
“I received half of it, still waiting for the rest.”
Product looks good, as described, and arrived on time.
“Product looks good ,as described,arrived on time”
Service from ordering to delivery was excellent and punctual.
“Delivery service is good and order is delivered on time.”
Reviewer did not receive the entire order.
“I have not received the whole order.”
Reviewer is very pleased with received goods.
“Very pleased with the goods I have received”
Delivery was timely and product satisfactory, free delivery not applied.
“could not get free delivery on first order as advertised.”
Reviewer rated the experience as excellent.
“Excellent!”
Order dispatched promptly but courier delivered insecurely and one item faulty.
“delivered it to an unsecure place in the wrong building.”
All of the goods arrived on time.
“All of the goods arrived on time.”
Reviewer requests account removal from mailing list.
“Please remove my account from your mailing list”
Reviewer loves items and would recommend to others.
“I love my items I would recommend you to friends and family thank you so much.”
Company is friendly, helpful, and offers easy exchanges.
“they are a very friendly helpful kind firm”
Reviewer loves the zebra plant pot's appearance.
“Love my zebra plant pot looks really great”
Return request mishandled; customer redirected to B&Q for refund.
“Contact B&Q for returns”
Sofa cover size was spot on and quality excellent.
“This one from Cooper's of Storeford is absolutely perfect.”
Good value received and delivered promptly.
“Good value delivered promptly”
Ordering and parcel tracking were easy and helpful.
“ease of ordering and following my parcel on its journey”
Product dimensions were misrepresented and return fee applied.
“the actual owl ornament was not even 19cm tall!!!”
Merchandise quality is consistently good and complaints handled well.
“The quality of the merchandise is always good”
Order was partially fulfilled, out of stock and offer missing.
“Out of stock, didn't receive buy one get one free offer”
Fast delivery, well packaged items; ordering was easy.
“Fast delivery Items arrived well packaged”
Order not delivered after nearly a month despite payment.
“Im.still waiting for my things to arrive nearly a month now”
Service was good and packages arrived quickly.
“Good service,didn’t take very long for packages to arrive.”
Great product with prompt delivery and great service.
“Great Service Great Product Prompt Delivery”
Ordering was easy and delivery prompt; good quality items.
“Every step in ordering was easy.”
Very happy with items received.
“Very happy with items thank you x”
Delivery was efficient and appreciated.
“efficient delivery thank you”
Longtime customer reports great deals and no complaints.
“always have had great deals never any complaints”
Company provides friendly service and quick dispatch; pleased.
“Excellent company and service, friendly staff and any problems quickly sorted.”
Pleased with the offer and the delivery.
“Pleased with our offer and delivery.”
Could not purchase shoes due to limited size range.
“your shoe sizes only go to an eight”
Wide helpful product range; ordering easy and updates provided.
“Easy to order & emails keep me up to date with my delivery.”
Reviewer reports very good products from Coopers.
“Very good things from coopers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coopers of Stortford is a UK multichannel retailer offering home, garden, mobility and healthcare products through online and catalogue sales. The company stocks a wide range of household and assistive items and operates a UK delivery service. Customers can order via the website and track parcels; returns and customer service are available through standard retail channels.