Reviews Analysed
21
We Collect & Analyse Reviews
Coopers of Stortford
Experiences & Reviews
Coopers of Stortford is a UK multichannel retailer offering home, garden, mobility and healthcare products through online and catalogue sales. The company stocks a wide range of household and assistive items and operates a UK delivery service. Customers can order via the website and track parcels; returns and customer service are available through standard retail channels.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers praise prompt delivery, helpful after-sales and straightforward ordering; a minority report missed, delayed or inconsistent deliveries.
Share
Strong
24%
💰
Value for money
Several customers report good deals and fair prices; a smaller group complain about missing offers, return charges or misleading pricing details.
Share
Mixed
10%
⚡
User experience
Ordering and parcel tracking are frequently described as easy and clear; a few customers cite poor instructions or assembly difficulties for specific items.
Share
Strong
9%
🔧
Product quality
Many reviewers find the merchandise good and fit for purpose; isolated complaints concern incorrect dimensions, poorly fitting parts or unclear item descriptions.
Share
Mixed
16%
📞
Communication
Customers often value dispatch emails and tracking updates; negative reports focus on carrier handling and a lack of satisfactory responses from couriers.
Share
Mixed
10%
⭐
Overall experience
Most reviewers report positive overall experiences citing product quality and service; a minority experienced delivery failures or product misrepresentation.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Every step in ordering was easy
"Every step in ordering was easy. Delivery was without any delays. I have bought from Coopers before and wil..."
Gill and Ron Rowland
Trustpilot
Sep 30, 2025
Featured for: Detailed praise for ordering and quality
Owl Solar Garden Light - Misrepresentation!
"I recently ordered the Owl Solar Garden Light from Coopers current catalogue, priced at £15.99. Before ordering I checked the height of the ornament b..."
Angela Hilton
Trustpilot
Sep 30, 2025
Featured for: Complaint about product dimensions and returns
Im.still waiting for my things to…
"Im.still waiting for my things to arrive nearly a month now was told that they were at the de..."
Tinks
Trustpilot
Sep 30, 2025
Featured for: Long delivery delay, poor communication
Cooper's, a name to rely on.
"The quality of the merchandise is always good and the only time I had cause..."
Valerie Mackenzie
Trustpilot
Sep 30, 2025
Featured for: Complaint resolved, positive service recovery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Ann Couldrick
trustpilot.com
Sep 30, 2025
Good value delivered promptly
...
m
mary stevenson
trustpilot.com
Sep 30, 2025
I found the ease of ordering.
I found the ease of ordering and following my...
A
Angela Hilton
trustpilot.com
Sep 30, 2025
Owl Solar Garden Light - Misrepresentation!
I recently ordered the Owl Solar Garden Light from Coopers current catalogue, priced at £15.99. Before ordering I checked the height of the ornament b...
V
Valerie Mackenzie
trustpilot.com
Sep 30, 2025
Cooper's, a name to rely on.
The quality of the merchandise is always good and the only time I had cause...
M
Mrs Patricia Croft
trustpilot.com
Sep 30, 2025
Out of stock
Out of stock, didn't receive buy one get...
M
M Sartain
trustpilot.com
Sep 30, 2025
Fast delivery Items arrived well…
Fast delivery Items arrived well pack...
T
Tinks
trustpilot.com
Sep 30, 2025
Im.still waiting for my things to…
Im.still waiting for my things to arrive nearly a month now was told that they were at the de...
J
Jenny Newell
trustpilot.com
Sep 30, 2025
Good service,didn’t take very long for…
Good service,didn’t take very long for packages...
V
VJ
trustpilot.com
Sep 30, 2025
Great Service Great Product
Great Service Great P...
G
Gill and Ron Rowland
trustpilot.com
Sep 30, 2025
Every step in ordering was easy
Every step in ordering was easy. Delivery was without any delays. I have bought from Coopers before and wil...
M
Miss LANA BRAND
trustpilot.com
Sep 30, 2025
Very happy with items thank you x
Very happy with...
M
Margaret
trustpilot.com
Sep 30, 2025
efficient delivery thank you
...
M
Mr Bix Curtis
trustpilot.com
Sep 30, 2025
great for things that you are looking for
i have been dealing for a long time and always have had...
S
Stan
trustpilot.com
Sep 30, 2025
Excellent company and service
Excellent company and service, friendly staff and any problems quickly sorted...
A
Anne Wilson
trustpilot.com
Sep 30, 2025
Goods
Pleased with our o...
S
Susan Turnbull
trustpilot.com
Sep 30, 2025
You would have got a five but for the…
You would have got a five but for the fact your shoe sizes only go to an eight. I'm a size 9...
m
mrs s cottey
trustpilot.com
Sep 30, 2025
Good choice of products.
There are lots of products & some are extremely helpful in assisting people Manage with their disabilities. Ea...
M
MRSSUSANRIDGEWAY
trustpilot.com
Sep 30, 2025
Very good things from coopers
...
M
Mrs M Quintrell
trustpilot.com
Sep 30, 2025
My parcel/s was delivered when I was…
My parcel/s was delivered when I was away……. 17,18,19 September It / they was left OUTSIDE my main front door of my block of 9 flats In FULL view of a...
S
Susan
trustpilot.com
Sep 30, 2025
Disappointing
Delivery and packaging excellent. Instructions poor. Contents not accurate and parts not well described or even worse made. Didn't fit together proper...
Conclusion
Reviews of Coopers of Stortford show many customers experiencing easy online ordering, reliable dispatch and generally good product quality. Recurring positives include clear parcel tracking, prompt delivery and helpful customer service when issues arise. However, some shoppers report delivery failures, inconsistent carrier handling and a few problems with product descriptions or assembly. Before purchasing, check product dimensions and the returns policy, keep tracking details to hand, and contact customer service promptly if an item arrives incorrectly or is delayed.