Reviewers often highlight fast dispatch, secure packaging, and items that match the description. Against that, some describe part orders or missing items, late deliveries, or parcels left in unsafe places. Several customers say they struggle to reach the company and have trouble getting refunds. Product feedback ranges from sturdy, accurate items to goods that arrived damaged or failed soon after.
Examples from available reviews (Nov 2021 – Mar 2026).
Products were excellent and sent swiftly.
“Excellent products sent swiftly”
Product performs as described and satisfactorily.
“Good product, does what it says on the box”
Reviewer did not receive the entire order.
“I have not received the whole order.”
Reviewer finds it impossible to contact the company.
“Impossible to contact them.”
Several reviews praise quick dispatch, careful packing, and on-time courier delivery. A repeated negative theme mentions part deliveries, orders still not received after weeks, and parcels left in insecure spots. Some also point to dispatch issues with promotions or stock, such as missing buy-one-get-one items.
Longstanding customers and other buyers describe good value and acceptable offers. Others raise price concerns: the same items cheaper elsewhere, free-delivery deals not applied, and unclear voucher or postage terms at checkout. In some cases, return fees after size or dimension issues also lower perceived value.
Many customers say ordering is straightforward and like the tracking updates. A smaller group mentions hurdles, including awkward phone ordering and limited size ranges on some products. Overall, online browsing and tracking draw steady praise.
Many reviewers say items arrived as described and worked well in normal use. Another cluster reports poor fit, missing or wrong parts, failure on first use, corroded batteries, and weak assembly instructions. Alongside regular praise for durable goods, some complaints say products were not fit for purpose.
Some callers single out agents as friendly and efficient. More often, reviews describe difficulty making contact, premium-rate phone charges, missing tracking details, and unclear promotional messages. Several also report slow or unresolved returns and refunds.
Feedback splits between many five-star reviews praising service and product suitability, and one-star accounts centred on delivery failures, returns, and contact issues. Positive and negative comments focus on different stages of buying, with fulfilment and after-sales support driving most low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Parcel left outside front door in full view while reviewer was away.
“was left OUTSIDE my main front door”
Product parts and instructions were poor; assembly and quality disappointing.
“Instructions poor. Contents not accurate and parts not well described”
Items arrived as described and were well packed.
“Items arrived as described very well packed.”
Company charges premium call rate and uses delaying tactics.
“Charging 7 pence a minute to order on line”
Reviewer finds it impossible to contact the company.
“Impossible to contact them.”
Items cheaper on Amazon; company sends unwanted catalogues and charges for calls.
“The same stuff is available cheaper on Amazon”
No delivery tracking provided and customer charged premium-rate calls.
“Given no delivery tracking details”
No delivery date after four weeks and poor customer response.
“after four weeks we have still no delivery date”
Reviewer warns company handles returns poorly, especially for elderly customers.
“Shocking company on returns avoid !!!!!”
Product was not fit for purpose and fell apart during use.
“The article in question is not fit for purpose”
Product arrived with corroded batteries after three days.
“corroded batteries within 3 days NOT HAPPY!!!”
Items arrived poorly packaged and damaged, unsuitable as presents.
“items were packaged in a thin plastic bag”
Solar mole deterrent did not work and felt like a wasted purchase.
“absolutely rubbish”
Door curtain failed to stop flies and reviewer will return the second one.
“flies land on the curtain, but expertly fly through it.”
Phone was difficult to use and did not match its description.
“anything BUT simple!”
Garden lights arrived in poor condition with missing batteries and loose wires.
“No battery inserted!!”
Promotional voucher and postage terms were misleading during checkout.
“discount "voucher" was for”
Product broke on first use and company refused refund, offering only exchange.
“Not offered a refund, just an exchange.”
Refund not received despite requesting it for several weeks.
“still waiting for refund after 2 weeks”
Large planter collapses and obelisk pieces were missing and flimsy.
“Large is useless it just collapses with soil.”
We bought this Tower Fan Heater a couple of months ago and we absolutely love it. We had used a cheaper fan heater before but this one is by far the best we have ever had. The delivery was really quick, great price and we were happy about the customer care experience. It is very efficient; it's not only portable but also very easy to set up and fits in a very small space. The remote control, timer and thermostat are so convenient especially when you have children at home. It's great to have during the cold season. We are really satisfied with this product and will buy more products from your wide selection soon.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coopers of Stortford is a UK home and garden retailer that sells through an online shop and a catalogue. It offers homeware and garden products across several categories. Customers can order on the website or by phone and select from the available delivery options at checkout. Product pages list specifications and set out the returns process. Customer service channels are available for order help and return queries.