Reviews of Coopers of Stortford show many customers experiencing easy online ordering, reliable dispatch and generally good product quality. Recurring positives include clear parcel tracking, prompt delivery and helpful customer service when issues arise. However, some shoppers report delivery failures, inconsistent carrier handling and a few problems with product descriptions or assembly. Before purchasing, check product dimensions and the returns policy, keep tracking details to hand, and contact customer service promptly if an item arrives incorrectly or is delayed.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordering was easy and delivery prompt; good quality items.
“Every step in ordering was easy.”
Product dimensions were misrepresented and return fee applied.
“the actual owl ornament was not even 19cm tall!!!”
Order not delivered after nearly a month despite payment.
“Im.still waiting for my things to arrive nearly a month now”
Merchandise quality is consistently good and complaints handled well.
“The quality of the merchandise is always good”
Most reviewers praise prompt delivery, helpful after-sales and straightforward ordering; a minority report missed, delayed or inconsistent deliveries.
Several customers report good deals and fair prices; a smaller group complain about missing offers, return charges or misleading pricing details.
Ordering and parcel tracking are frequently described as easy and clear; a few customers cite poor instructions or assembly difficulties for specific items.
Many reviewers find the merchandise good and fit for purpose; isolated complaints concern incorrect dimensions, poorly fitting parts or unclear item descriptions.
Customers often value dispatch emails and tracking updates; negative reports focus on carrier handling and a lack of satisfactory responses from couriers.
Most reviewers report positive overall experiences citing product quality and service; a minority experienced delivery failures or product misrepresentation.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Parcel left outside front door in full view while reviewer was away.
“was left OUTSIDE my main front door”
Product parts and instructions were poor; assembly and quality disappointing.
“Instructions poor. Contents not accurate and parts not well described”
Items arrived as described and were well packed.
“Items arrived as described very well packed.”
Company charges premium call rate and uses delaying tactics.
“Charging 7 pence a minute to order on line”
Reviewer finds it impossible to contact the company.
“Impossible to contact them.”
Items cheaper on Amazon; company sends unwanted catalogues and charges for calls.
“The same stuff is available cheaper on Amazon”
No delivery tracking provided and customer charged premium-rate calls.
“Given no delivery tracking details”
No delivery date after four weeks and poor customer response.
“after four weeks we have still no delivery date”
Reviewer warns company handles returns poorly, especially for elderly customers.
“Shocking company on returns avoid !!!!!”
Product was not fit for purpose and fell apart during use.
“The article in question is not fit for purpose”
Product arrived with corroded batteries after three days.
“corroded batteries within 3 days NOT HAPPY!!!”
Items arrived poorly packaged and damaged, unsuitable as presents.
“items were packaged in a thin plastic bag”
Solar mole deterrent did not work and felt like a wasted purchase.
“absolutely rubbish”
Door curtain failed to stop flies and reviewer will return the second one.
“flies land on the curtain, but expertly fly through it.”
Phone was difficult to use and did not match its description.
“anything BUT simple!”
Garden lights arrived in poor condition with missing batteries and loose wires.
“No battery inserted!!”
Promotional voucher and postage terms were misleading during checkout.
“discount "voucher" was for”
Product broke on first use and company refused refund, offering only exchange.
“Not offered a refund, just an exchange.”
Refund not received despite requesting it for several weeks.
“still waiting for refund after 2 weeks”
Large planter collapses and obelisk pieces were missing and flimsy.
“Large is useless it just collapses with soil.”
We bought this Tower Fan Heater a couple of months ago and we absolutely love it. We had used a cheaper fan heater before but this one is by far the best we have ever had. The delivery was really quick, great price and we were happy about the customer care experience. It is very efficient; it's not only portable but also very easy to set up and fits in a very small space. The remote control, timer and thermostat are so convenient especially when you have children at home. It's great to have during the cold season. We are really satisfied with this product and will buy more products from your wide selection soon.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coopers of Stortford is a UK multichannel retailer offering home, garden, mobility and healthcare products through online and catalogue sales. The company stocks a wide range of household and assistive items and operates a UK delivery service. Customers can order via the website and track parcels; returns and customer service are available through standard retail channels.