Reviewers frequently highlight Cookology’s fast delivery and generally satisfactory product performance, with many customers noting good value for money. Recurrent positive comments concern timely delivery, pleasant couriers and helpful customer-support interactions. However, multiple reviews document items arriving damaged or with poor finish, and some customers describe short or insufficient responses when raising issues. If you are considering a purchase, inspect deliveries on arrival, photograph any damage immediately and keep delivery paperwork; those steps are commonly advised by reviewers who experienced problems.
Examples from available reviews (Jan 2023 – Feb 2026).
Damaged freezer delivered twice and customer service was unsatisfactory.
“Replacement arrived and to my disgust was in a similar condition.”
Excellent service with fast delivery and good price.
“Excellent Service Fast Delivery Good Price”
Cooker hood looks great, was tricky to fit but fitted successfully.
“Purchased a 100cm Black Glass cooker hood, which l am delighted with.”
Helpful customer service resolved an issue and reviewer is delighted.
“They sorted out the problem quickly”
Most reviewers report fast, on-time delivery and helpful couriers; a minority report poor fulfilment and dissatisfaction with how issues were handled.
Several buyers explicitly call products good value and reasonably priced; the sample for price comments is small and cautious interpretation advised.
Ordering and setup are often described as straightforward, though a few note tricky installation or fitment issues requiring extra effort.
Many customers report appliances working well and matching descriptions; several reviews describe damaged items or flimsy finish on arrival.
Some customers praised helpful, effective customer service; others report short, unsatisfactory responses and unresolved concerns after damage.
Overall impressions are largely positive with repeat buyers and satisfied users, though a few strong negative experiences are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Easy ordering, quick delivery, and drinks fridge works very well.
“Nice looking drinks fridge that works very well.”
Excellent service and product matched expectations.
“product just what we wanted”
New fridge is a vast improvement over the previous one.
“Great fridge avast lmprovement on my last one”
Extractor delivered promptly but fan failed and product was refunded.
“the fan did not work.”
Hob malfunctions showing E9 error even when cold; customer service unhelpful.
“This hob doesn't work properly”
Wrong item delivered (freezer), correction delayed and customer service rude.
“Wrong item delivered, I ordered a fridge they sent a freezer.”
Delivery marked delivered on day off and the box arrived soggy.
“I get home on a rainy day to a soggy box!”
Induction hob started smoking and smelling strongly despite limited use.
“the hob is now starting to smoke from the base”
Hob glass allegedly exploded, causing danger and complaint was rejected.
“hob's glass exploded while we were cooking dinner.”
Cookology did not reimburse costs and provided poor repair equipment.
“She told me to send receipts and I would be reimbursed”
Seller claimed delivery but item wasn't received and communication ceased.
“They stopped replying to my emails”
Booked repair for dangerous hob but engineer didn't attend and calls failed.
“the extremely unprofessional operator hung up on me”
Table top dishwasher failed after 14 months and no support after warranty.
“Broken now after 14 months.”
Company won't provide repair or spare-part information after warranty.
“virtually impossible too source spares.”
Dishwasher stopped working after eighteen months and company refused remedy.
“They refuse to repair, replace or refund it.”
Two-year-old fridge is irreparable due to unavailable spare parts.
“my 2 year old fridge is now just an ornament”
Company won't provide repair or spare-part information after warranty.
“They make throw away products”
Faulty hob was warrantied but customer had to pay replacement installation costs.
“we would have to pay for the install of the new hob”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cookology is a UK online retailer specialising in kitchen and household appliances, including ovens, hobs, cooker hoods, fridges, freezers and microwaves. The company operates primarily through e-commerce, offering product listings, delivery options and customer support for domestic appliances. People searching reviews of Cookology typically look for information on delivery reliability, product condition on arrival, build quality and after-sales service.