Reviewers frequently highlight Cookology’s fast delivery and generally satisfactory product performance, with many customers noting good value for money. Recurrent positive comments concern timely delivery, pleasant couriers and helpful customer-support interactions. However, multiple reviews document items arriving damaged or with poor finish, and some customers describe short or insufficient responses when raising issues. If you are considering a purchase, inspect deliveries on arrival, photograph any damage immediately and keep delivery paperwork; those steps are commonly advised by reviewers who experienced problems.
Examples from available reviews (Jan 2023 – Feb 2026).
Damaged freezer delivered twice and customer service was unsatisfactory.
“Replacement arrived and to my disgust was in a similar condition.”
Excellent service with fast delivery and good price.
“Excellent Service Fast Delivery Good Price”
Cooker hood looks great, was tricky to fit but fitted successfully.
“Purchased a 100cm Black Glass cooker hood, which l am delighted with.”
Helpful customer service resolved an issue and reviewer is delighted.
“They sorted out the problem quickly”
Most reviewers report fast, on-time delivery and helpful couriers; a minority report poor fulfilment and dissatisfaction with how issues were handled.
Several buyers explicitly call products good value and reasonably priced; the sample for price comments is small and cautious interpretation advised.
Ordering and setup are often described as straightforward, though a few note tricky installation or fitment issues requiring extra effort.
Many customers report appliances working well and matching descriptions; several reviews describe damaged items or flimsy finish on arrival.
Some customers praised helpful, effective customer service; others report short, unsatisfactory responses and unresolved concerns after damage.
Overall impressions are largely positive with repeat buyers and satisfied users, though a few strong negative experiences are reported.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Fast turnaround from ordering to delivery; good product and price.
“Really fast turnaround from the ordering to the delivery.”
Service, price and delivery were excellent for an easy online purchase.
“Excellent service, great price, quick delivery, all together an easy on-line buying experience.”
Product quality is great and delivery was quick.
“Great quality, quick delivery.. i really like the service”
Happy with a great fridge freezer, communication, delivery, and price.
“Great comms, delivery team & price ❤️”
Quick, clear response to query; fast delivery and great product.
“I had a quick and clear response.”
Exchange return costs £90 and reviewer is unhappy with returns policy.
“it is going to cost £90 to send back .”
Oven lacked grill pan and rack; listing didn't mention these items.
“the oven was not supplied with a grill pan and rack.”
Good service and delivery; hob is excellent value and matched required measurements.
“The Cookology induction vented hob is absolutely excellent value for money.”
Wine fridge is fantastic, great value, and delivered very quickly.
“Wine fridge is fantastic...great value for money...delivered vey quickly”
Transaction was easy and pleasant.
“Easy pleasant transaction”
Gas hob arrived quickly and in perfect condition; reviewer delighted.
“Arrived quickly and in perfect condition.”
Extraction hood fits needs but is quite loud on full fan speed.
“It is quite loud though with fan on full”
Oven lacked enough shelves and buying replacements was problematic.
“Does not come with enough shelves in oven or grill pan”
Microwave seems good but instructions are hard to follow and need more information.
“your instructions are hard to follow more information needed”
Purchase, delivery, and packaging were easy; installer pleased with product quality.
“The product was as described,”
Product is good but customer service did not respond to technical queries.
“rubbish customer service”
Website provided details and free delivery was quick and kept informed.
“Easy to use website, with details, sizes, and all the relevant information needed to buy a replacement intergral appliance.”
Received quick delivery and after service when a question arose.
“Quick delivery and after service when I had a question.”
Customer service offered refund or replacement promptly for a problem.
“offered refund or replacement without hesitation.”
Reviewer states the experience was excellent.
“It was excellent.”
Countertop dishwashers didn't clean plates and customer service was rude.
“Their countertop dishwashers are defective.”
Product arrived non-functional and collection process seems chaotic.
“Nothing functions!”
Fridge-freezer stopped working and seller unwilling to help due to garage location.
“it has now stopped working.”
Fan hood looks good but feels very flimsy.
“Very nice looking fan hood but very flimsy”
Damaged freezer delivered twice and customer service was unsatisfactory.
“Replacement arrived and to my disgust was in a similar condition.”
Very quick delivery service from Cookology.
“Very quick delivery”
Delivery was on time and couriers were pleasant.
“Excellent delivery service on time and pleasant couriers”
Delivery arrived superfast, next day.
“Superfast (next day) delivery”
Product received on time and ready to use.
“Hi I received my product on time up and ready to use”
Excellent service with fast delivery and good price.
“Excellent Service Fast Delivery Good Price”
Microwave arrived severely damaged despite an intact outer box.
“my new microwave was severely damaged.”
Products are high quality and good value for money.
“The goods are great value for money.”
Reviewer states it is simple.
“Simple, it’s that simple.”
Microwave delivered within 24 hours; reviewer praises the service.
“you don't get better service than that.”
Chest freezer arrived on schedule and is working well so far.
“It arrived when scheduled and the driver was amenable and brought it to the back door”
Delivery from Cookology was very quick.
“very quick delivery”
Cooker hood looks great, was tricky to fit but fitted successfully.
“Purchased a 100cm Black Glass cooker hood, which l am delighted with.”
Ordered directly and received the item in less than a week.
“received the item in less than a week”
Helpful customer service resolved an issue and reviewer is delighted.
“They sorted out the problem quickly”
Hob performs as the reviewer needs and meets expectations.
“Does exactly what I want it to do.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cookology is a UK online retailer specialising in kitchen and household appliances, including ovens, hobs, cooker hoods, fridges, freezers and microwaves. The company operates primarily through e-commerce, offering product listings, delivery options and customer support for domestic appliances. People searching reviews of Cookology typically look for information on delivery reliability, product condition on arrival, build quality and after-sales service.