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We Collect & Analyse Reviews

Cookology
Experiences & Reviews

Cookology is a UK online retailer specialising in kitchen and household appliances, including ovens, hobs, cooker hoods, fridges, freezers and microwaves. The company operates primarily through e-commerce, offering product listings, delivery options and customer support for domestic appliances. People searching reviews of Cookology typically look for information on delivery reliability, product condition on arrival, build quality and after-sales service.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 19d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers report fast, on-time delivery and helpful couriers; a minority report poor fulfilment and dissatisfaction with how issues were handled.

Share
35%
Strong
💰

Value for money

Several buyers explicitly call products good value and reasonably priced; the sample for price comments is small and cautious interpretation advised.

Share
8%
Mixed
⚡

User experience

Ordering and setup are often described as straightforward, though a few note tricky installation or fitment issues requiring extra effort.

Share
5%
Mixed
🔧

Product quality

Many customers report appliances working well and matching descriptions; several reviews describe damaged items or flimsy finish on arrival.

Share
28%
Mixed
📞

Communication

Some customers praised helpful, effective customer service; others report short, unsatisfactory responses and unresolved concerns after damage.

Share
5%
Mixed
⭐

Overall experience

Overall impressions are largely positive with repeat buyers and satisfied users, though a few strong negative experiences are reported.

Share
20%
Strong

View all 20 public customer reviews – filtered by relevance →

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Data Collection

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

g
gary parker
trustpilot.com Sep 30, 2025

Very nice looking fan hood but very…

Very nice looking fan...

M
Michelle Wright
trustpilot.com Sep 30, 2025

Poor customer service, damaged items. No apology.

I would give no stars if possible. I ordered the freezer after reading good reviews. It arrives 3 days after order yippee. The outer cardboard package...

A
Ann
trustpilot.com Sep 30, 2025

Very quick delivery

...

A
Anthony
trustpilot.com Sep 30, 2025

Excellent delivery service on time and…

Excellent delivery service o...

O
Olga Browne
trustpilot.com Sep 30, 2025

Superfast (next day) delivery

...

M
Mr avtar singh
trustpilot.com Sep 30, 2025

Hi I received my product on time up …

Hi I received my product o...

J
Josephine
trustpilot.com Sep 30, 2025

Excellent Service

Excellent Service Fas...

S
Sue Rice
trustpilot.com Sep 30, 2025

Microwave

Microwave. Wen i was delivered i opened up the box to find my new microwave was severely damaged. The box it came in wa...

P
Paul Middleton
trustpilot.com Sep 30, 2025

Great Company

Cookology have a great range of quality g...

J
JC Dumfries
trustpilot.com Sep 30, 2025

Simple

...

M
Mr Paul Waters
trustpilot.com Sep 30, 2025

Excellent Service

I ordered a microwave and it was delivered with...

J
John P
trustpilot.com Sep 30, 2025

So far, so good

So far, so good. Purchased a chest freezer. It arrived when scheduled and the driver was amenable and brought it to the back door of our property and...

a
adele lewis
trustpilot.com Sep 30, 2025

very quick delivery

...

M
Mrs Karen Patricia Chaney
trustpilot.com Sep 30, 2025

Purchased a 100cm Black Glass cooker…

Purchased a 100cm Black Glass cooker hood, which l am delighted with. A bit tricky to fit around our existing outlet in the wall, but successfull...

C
Customer
trustpilot.com Sep 30, 2025

Good service

Wanted to order same item from Amazon , they said its going to be delivered on 3rd November, so...

A
Ann Furness
trustpilot.com Sep 30, 2025

I had to deal with Customer Service who…

I had to deal with Customer Service who were so helpful. They sorted out the pr...

A
Alan Michael
trustpilot.com Sep 30, 2025

Cookology hob.

Nice hob. Does exactly...

D
David Stock
trustpilot.com Sep 30, 2025

Great Drinks Fridge

Easy to order and quick delivery. Nice lo...

M
MR ANDREW HODGETTS
trustpilot.com Sep 30, 2025

Excellent service product just what we…

Excellent service prod...

k
kenneth wilsher
trustpilot.com Sep 30, 2025

Great fridge avast lmprovement on my…

Great fridge avast lmp...

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Conclusion

Reviewers frequently highlight Cookology’s fast delivery and generally satisfactory product performance, with many customers noting good value for money. Recurrent positive comments concern timely delivery, pleasant couriers and helpful customer-support interactions. However, multiple reviews document items arriving damaged or with poor finish, and some customers describe short or insufficient responses when raising issues. If you are considering a purchase, inspect deliveries on arrival, photograph any damage immediately and keep delivery paperwork; those steps are commonly advised by reviewers who experienced problems.