Many reviewers say returns stay unresolved and refunds take a long time. Several describe website and returns-portal glitches that stop the process. Another set of reviews highlights quick, effective help from individual agents. Some shoppers also point to pre-selected delivery protection charges as an unexpected extra cost.
Examples from available reviews (Aug 2022 – Mar 2026).
Over a month waiting for a £600 refund with automated replies.
“Over a month later I'm still waiting for £600 refund.”
Default pre-selected delivery protection charge felt like a money grab.
“Swap Protect, a 3rd party protection product...is a £9.99 as a default charge”
Dress arrived with a hair attached and refund is delayed.
“Horrible cheap dress which had a long thick black hair stuck to the front of it.”
Instant helpful response from Kai resolving delivery enquiry.
“Amazing Kai and thankyou for being so professional and helpful”
Many reviews describe items returned with no refund or confirmation. Even when tracking shows the parcel delivered back to the company, refunds often do not follow. A smaller number mention quick refunds and smooth support via messenger.
Several customers say a delivery protection fee was pre-selected without clear consent. Others feel the price does not match garment durability or build quality. A smaller group praises fair quality and fast delivery for well-made dresses.
Shoppers often run into errors on the returns form and portal, such as login problems and broken third-party pages. Some mention confusing sizing guidance and stock messages. Despite this, some orders still arrive quickly with tracking updates.
Many reviews report faults on arrival or after one wear, including split seams, broken zips, stains, and items that appear previously worn. Several reviewers also criticise the fit and construction. A minority describe high-quality fabric and careful workmanship.
Reviews often mention automated replies, slow or missing email responses, and no phone option. Dispatch confirmations and order updates are frequently missing or inconsistent. Fast, helpful replies from named agents do appear, but less often.
Most feedback is negative, focusing on returns that stall, delayed refunds, and limited access to real support. A few reviews describe quick fixes through messenger or specific staff members. This leaves a stark gap between responsive personal help and broader service issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Over a month waiting for a £600 refund with automated replies.
“Over a month later I'm still waiting for £600 refund.”
Company ignored colour mismatch issue and refused refunds outside time limit.
“They ignored the problem/did not attempt to help .”
Returned dress nearly a month ago and still no refund.
“it’s been almost a month now since I returned my parcel and I still haven’t received my refund.”
Dress was very poor quality, see-through and badly constructed.
“Very bad quality !! Material is just joke I wouldn’t even wear it anywhere , see through !”
Still waiting a year for a refund over £200 despite promises.
“they owe me over £200.”
Refund repeatedly delayed beyond the promised dates.
“Now been told it will be 11th September.”
Chased refund repeatedly and had to dispute with bank.
“Had to raise a dispute & investigation with my bank to receive my refund.”
No email update and customer service is non-existent.
“customer service is non existent , very unprofessional and awful service”
Dresses poorly cut, too tight in arms and uncomfortable to wear.
“The people making these have no idea how to sew.”
Return form failed with wrong email or password errors.
“Trying to fill in a return and saying wrong email or password”
Dress fit well, arrived quickly with tracking updates and good quality.
“My package came in 3 days and they sent me regular tracking updates.”
Order not delivered and Coast refused to refund after nine days.
“Extremely bad Customer Service.”
Experienced long refund delays and poor customer service after return.
“Very poor customer service.”
Item not received and refund issued without request; still no resolution.
“I never received item”
Delivery service failed and tracking information was unavailable.
“delivery service extremely bad.”
Good initial delivery and quality but Coast failed to refund returned parcels.
“they've failed to refund me for £374,60.”
Refund processing is very slow; still waiting after a month.
“still waiting for my refund”
I recently purchased a dress from Coast and I must say, I am thoroughly impressed with their clothing collection. The website offers an extensive range of women's occasion wear and wardrobe essentials.
While browsing through their catalog, I was able to find the perfect dress for my best friend's wedding. The fabric was of high quality and had intricate detailing that made it stand out from other dresses in stores.
The checkout process on their website was also seamless - no issues at all! My purchase arrived within the expected timeframe and even came with extra packaging to keep my new dress safe during shipping.
Overall, I highly recommend Coast for anyone looking for well-made clothes that are perfect for special occasions or everyday wear. Their collections offer elegance, class, and style which is hard to come by these days.
Delivery problems, damaged and wrongly coloured items, and poor online service.
“colour of one garment wasn't like image and the other was damaged.”
Payment taken but no order confirmation and unhelpful repetitive customer emails.
“taken over £88 from Amex no confirmation order no dresses.”
Returned item promptly but refund still not received after nearly a month.
“which l still haven't received”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coast is a British womenswear retailer focused on occasionwear and dresses. It sells clothing and accessories online and through partner outlets. Product pages usually show photos, fabric details, care instructions, and size guidance. The website offers UK and international delivery options and takes common payment methods.