Reviews show a split between product praise and significant service problems. Several customers highlight good fabric, detailing and value on specific items, but many describe delayed or missing refunds, automated replies and difficulty contacting human agents. Website issues cited include unclear sizing, stock status errors and unexpected charges at checkout. If you consider buying from Coast, check delivery and returns terms, keep proof of postage and correspondence, and weigh product positives against reported after‑sales challenges.
Examples from available reviews (Aug 2022 – Feb 2026).
Creased items and automated responses have delayed refunds for dresses.
“Absolute nightmare of an experience.”
Items arrived promptly; website lacked sizing guidance and stock clarity.
“Items arrived in good time and were as shown on the web site”
Instant helpful response from Kai resolving delivery enquiry.
“Amazing Kai and thankyou for being so professional and helpful”
Poor quality and sizing, with a convoluted refund process.
“The clothing sold is poor quality, overpriced, and with awful sizing.”
Most reviews report problems with refunds and returns; a few mention helpful staff but negative experiences with customer service prevail.
Some customers praise good prices and value for certain items, while others describe poor quality or unexpected extra charges on orders.
Site and checkout issues are reported: unclear sizing, stock showing as shipped when unavailable, and unexpected charges affecting ordering decisions.
Product feedback is mixed: several reports of faulty zips, seams or heavily creased items, alongside some positive comments on fabric and detailing.
Many reviewers cite unresponsive or automated support, repeated AI replies and shifting refund dates; a minority report prompt, personal replies.
Overall impressions lean negative mainly because of refund and support issues, while a smaller group reports satisfactory purchases and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Over a month waiting for a £600 refund with automated replies.
“Over a month later I'm still waiting for £600 refund.”
Company ignored colour mismatch issue and refused refunds outside time limit.
“They ignored the problem/did not attempt to help .”
Returned dress nearly a month ago and still no refund.
“it’s been almost a month now since I returned my parcel and I still haven’t received my refund.”
Dress was very poor quality, see-through and badly constructed.
“Very bad quality !! Material is just joke I wouldn’t even wear it anywhere , see through !”
Still waiting a year for a refund over £200 despite promises.
“they owe me over £200.”
Refund repeatedly delayed beyond the promised dates.
“Now been told it will be 11th September.”
Chased refund repeatedly and had to dispute with bank.
“Had to raise a dispute & investigation with my bank to receive my refund.”
No email update and customer service is non-existent.
“customer service is non existent , very unprofessional and awful service”
Dresses poorly cut, too tight in arms and uncomfortable to wear.
“The people making these have no idea how to sew.”
Return form failed with wrong email or password errors.
“Trying to fill in a return and saying wrong email or password”
Dress fit well, arrived quickly with tracking updates and good quality.
“My package came in 3 days and they sent me regular tracking updates.”
Order not delivered and Coast refused to refund after nine days.
“Extremely bad Customer Service.”
Experienced long refund delays and poor customer service after return.
“Very poor customer service.”
Item not received and refund issued without request; still no resolution.
“I never received item”
Delivery service failed and tracking information was unavailable.
“delivery service extremely bad.”
Good initial delivery and quality but Coast failed to refund returned parcels.
“they've failed to refund me for £374,60.”
Refund processing is very slow; still waiting after a month.
“still waiting for my refund”
I recently purchased a dress from Coast and I must say, I am thoroughly impressed with their clothing collection. The website offers an extensive range of women's occasion wear and wardrobe essentials.
While browsing through their catalog, I was able to find the perfect dress for my best friend's wedding. The fabric was of high quality and had intricate detailing that made it stand out from other dresses in stores.
The checkout process on their website was also seamless - no issues at all! My purchase arrived within the expected timeframe and even came with extra packaging to keep my new dress safe during shipping.
Overall, I highly recommend Coast for anyone looking for well-made clothes that are perfect for special occasions or everyday wear. Their collections offer elegance, class, and style which is hard to come by these days.
Delivery problems, damaged and wrongly coloured items, and poor online service.
“colour of one garment wasn't like image and the other was damaged.”
Payment taken but no order confirmation and unhelpful repetitive customer emails.
“taken over £88 from Amex no confirmation order no dresses.”
Returned item promptly but refund still not received after nearly a month.
“which l still haven't received”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coast is a British womenswear brand specialising in occasionwear and wardrobe essentials. It sells dresses, tops and accessories through an online shop and retail channels. Consumers searching reviews typically look for fit, fabric quality, delivery and returns performance.