Reviews show a split between product praise and significant service problems. Several customers highlight good fabric, detailing and value on specific items, but many describe delayed or missing refunds, automated replies and difficulty contacting human agents. Website issues cited include unclear sizing, stock status errors and unexpected charges at checkout. If you consider buying from Coast, check delivery and returns terms, keep proof of postage and correspondence, and weigh product positives against reported after‑sales challenges.
Examples from available reviews (Aug 2022 – Feb 2026).
Creased items and automated responses have delayed refunds for dresses.
“Absolute nightmare of an experience.”
Items arrived promptly; website lacked sizing guidance and stock clarity.
“Items arrived in good time and were as shown on the web site”
Instant helpful response from Kai resolving delivery enquiry.
“Amazing Kai and thankyou for being so professional and helpful”
Poor quality and sizing, with a convoluted refund process.
“The clothing sold is poor quality, overpriced, and with awful sizing.”
Most reviews report problems with refunds and returns; a few mention helpful staff but negative experiences with customer service prevail.
Some customers praise good prices and value for certain items, while others describe poor quality or unexpected extra charges on orders.
Site and checkout issues are reported: unclear sizing, stock showing as shipped when unavailable, and unexpected charges affecting ordering decisions.
Product feedback is mixed: several reports of faulty zips, seams or heavily creased items, alongside some positive comments on fabric and detailing.
Many reviewers cite unresponsive or automated support, repeated AI replies and shifting refund dates; a minority report prompt, personal replies.
Overall impressions lean negative mainly because of refund and support issues, while a smaller group reports satisfactory purchases and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Returns portal prevented completion and customer service provided no helpful reply.
“their returns portal which is not allowing me to continue with my return”
Unexpected delivery protection and pricing errors left customer disputing charges.
“fee of £10.49 for ‘delivery protection’ which is apparently automatic applied”
Received a worn dress and encountered circular chatbot responses.
“Coast sent me a dress that had already been worn”
Unable to get a return address for overseas returns and fear losing £600.
“I’m afraid of losing the whole 600 GBP + shipping fee.”
Returned parcel shows delivered but refund hasn't been issued.
“On Inpost tracker, it shows the item was delivered back to Debenhams on January 19th”
Easy returns and prompt refunds after helpful messenger support.
“I received my refund for both dresses within 7 days.”
Misleading stock messages and poor customer communication caused frustration.
“False advertising”
Return recorded but company denies receipt and ignores enquiries.
“Coast are now saying that its hasn't been received”
Fast delivery and timely refunds; lacked warehouse receipt notification.
“I received my refund within 7 working days of them receiving the goods back”
Poor quality for price and no refund after return.
“Quality for the money is terrible.”
Returns process failed, AI support unhelpful, refund incomplete.
“it was wrong! They have only refunded for 3 dresses, not 4!!”
Company claims gift card refund despite no confirmation and underpaid.
“Coast claiming I selected refund by gift card when there is no evidence”
Multiple refunds pending despite tracking showing items delivered to Coast.
“It’s now been 24 days since I returned all of the items”
Stolen parcel claim approved but company unresponsive and refund delayed.
“I'm £300 out and no progress at all.”
Facebook messenger customer service was instant and faultless.
“Customer service via Facebook messenger was instant, could not fault!”
Unable to return due to site issues and minimal responses.
“I tried returning items at the start of November but was unable to as their website wasn't working”
Default pre-selected delivery protection charge felt like a money grab.
“Swap Protect, a 3rd party protection product...is a £9.99 as a default charge”
Concession returns link failed and refund method unclear.
“it just goes to an Evri page that says 'Oops something went wrong”
Returned item 20 days ago with no refund and poor support.
“I returned good 20 days ago and still no sign of a refund.”
Delivery protection pre-selected and non-refundable felt like a con.
“you have to OPT OUT of delivery protection £10:45”
Still waiting over 21 days for a refund of hundreds of pounds.
“still waiting for a refund ober 21 days”
Unable to contact company and still awaiting a missing return refund.
“impossible to get in touch with”
Items arrived promptly; website lacked sizing guidance and stock clarity.
“Items arrived in good time and were as shown on the web site”
Return label didn't scan in Ireland and refund is still pending.
“label they gave me does not scan in Irish Post Offices”
Unexpected delivery protection charge and poor automated customer service.
“charged a further £3.99 delivery protection without even selecting this option”
Quick and efficient response from Kai about a late delivery.
“Kai was great in responding quickly and efficiently to my email”
Orders arrived disorganised and returns were unhelpfully managed.
“absolute shambles !”
No dispatch confirmation and no response to email enquiries.
“Have so far been waiting five days for dispatch confirmation”
Automated returns via third parties left refund unresolved for weeks.
“Coast do not have a telephone number or a customer service team”
Creased items and automated responses have delayed refunds for dresses.
“Absolute nightmare of an experience.”
Zip broke on first wear and support requests received only automated replies.
“The zip broke on my dress”
Instant helpful response from Kai resolving delivery enquiry.
“Amazing Kai and thankyou for being so professional and helpful”
Parcel lost by courier and automated replies gave no resolution.
“evri confirmed they have lost it”
Returned items over two weeks ago and no refund received.
“Returned both items 2 weeks ago and no sign of a refund.”
Dress arrived with a hair attached and refund is delayed.
“Horrible cheap dress which had a long thick black hair stuck to the front of it.”
Top fell apart after one wear and refunds went unanswered.
“I wore the top once and it fell apart at the seams”
Poor quality and sizing, with a convoluted refund process.
“The clothing sold is poor quality, overpriced, and with awful sizing.”
Clothes returned over 15 days ago with no acknowledgment or refund.
“clothes returned over 15 days ago”
Wrong dress sent and prolonged delays receiving refund despite returns.
“One of the dresses they sent was wrong.”
Automated responses and changing refund dates delayed a £280 refund.
“Absolutely zero customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Coast is a British womenswear brand specialising in occasionwear and wardrobe essentials. It sells dresses, tops and accessories through an online shop and retail channels. Consumers searching reviews typically look for fit, fabric quality, delivery and returns performance.