Reviews Analysed
21
We Collect & Analyse Reviews
Coast
Experiences & Reviews
Coast is a British womenswear brand specialising in occasionwear and wardrobe essentials. It sells dresses, tops and accessories through an online shop and retail channels. Consumers searching reviews typically look for fit, fabric quality, delivery and returns performance.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
19d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviews report problems with refunds and returns; a few mention helpful staff but negative experiences with customer service prevail.
Share
Weak
24%
💰
Value for money
Some customers praise good prices and value for certain items, while others describe poor quality or unexpected extra charges on orders.
Share
Mixed
5%
⚡
User experience
Site and checkout issues are reported: unclear sizing, stock showing as shipped when unavailable, and unexpected charges affecting ordering decisions.
Share
Weak
11%
🔧
Product quality
Product feedback is mixed: several reports of faulty zips, seams or heavily creased items, alongside some positive comments on fabric and detailing.
Share
Weak
13%
📞
Communication
Many reviewers cite unresponsive or automated support, repeated AI replies and shifting refund dates; a minority report prompt, personal replies.
Share
Weak
24%
⭐
Overall experience
Overall impressions lean negative mainly because of refund and support issues, while a smaller group reports satisfactory purchases and service.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2022 – September 2025).
Absolute nightmare
"Absolute nightmare of an experience. I ordered 3 dresses and a jumpsuit, all of which turned up creased to death & looking awful. I immediately starte..."
Mrs Date
Trustpilot
Sep 30, 2025
Featured for: Detailed refund delay and AI responses
Good price but web site needs improving
"Items arrived in good time and were as shown on the web site, at a good price. I was unsure of what sizing to order and ordered two skirts at a size 1..."
NIKKI C
Trustpilot
Sep 30, 2025
Featured for: Balanced view: product praise, UX issues
I contacted coast to ask where my…parcel was
"I contacted coast to ask where my delivery was and immediately with in 30 seconds of pressing the send button,..."
Tracy Gates
Trustpilot
Sep 30, 2025
Featured for: Example of prompt, helpful customer response
Awful!!
"I, like others, probably only ordered from here based on the Debenhams and Coast names. The clothing sold is poor quality, overpriced, and with awful..."
Julie
Trustpilot
Sep 30, 2025
Featured for: Summarises quality, pricing and refund complaints
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Paris Smith
trustpilot.com
Sep 30, 2025
Brought a few different dresses ajd…
Brought a few different dresses ajd fascinators for a wedding still waiting for a refund ober...
C
Cheryl Sterland
trustpilot.com
Sep 30, 2025
Shop elsewhere
Wow the company that doesn’t want to to help you and impossible to get in touch with I posted a return back to them on the 11th September by inpost An...
N
NIKKI C
trustpilot.com
Sep 30, 2025
Good price but web site needs improving
Items arrived in good time and were as shown on the web site, at a good price. I was unsure of what sizing to order and ordered two skirts at a size 1...
E
Eve
trustpilot.com
Sep 30, 2025
Dreadful experience
Dreadful experience. I must have emailed them 20 times and they still could not understand that the label they gave me does not scan in Irish Post Off...
M
MRS JO RAMKISSOON
trustpilot.com
Sep 30, 2025
Appalling customer service …
The worst customer service I’ve ever experienced! After ordering a dress with a £2.99 delivery charge I was then charged a further £3.99 delivery prot...
B
Brenda
trustpilot.com
Sep 30, 2025
Kai was great in responding quickly and…
Kai was great in responding quickly and efficiently to my e...
t
taisa
trustpilot.com
Sep 30, 2025
NIGHTMARE
NIGHTMARE ! AVOID Absolutely unprofessional .I wanted to buy some shoes and few clothes .prices pretty much discounted but photos are misleading custo...
A
AC
trustpilot.com
Sep 30, 2025
Have so far been waiting five days for…
Have so far been waiting five days for dispatch confirmation and I have received nothing. I Have sent two emails and had no response. Wouldn’t order a...
M
Miss Banham
trustpilot.com
Sep 30, 2025
Dubious refund process from Coast…
Although I was buying through the Coast website, my purchase was for dresses from Jolie Moi Concessions Ltd, I returned them as they were not as expec...
M
Mrs Date
trustpilot.com
Sep 30, 2025
Absolute nightmare
Absolute nightmare of an experience. I ordered 3 dresses and a jumpsuit, all of which turned up creased to death & looking awful. I immediately starte...
L
Lisa Howell
trustpilot.com
Sep 30, 2025
Faulty dress, AI assistance horrendous
The zip broke on my dress, it was first time wearing it out and fit was good. The zip had been difficult to use and then teeth came apart. As the zip...
T
Tracy Gates
trustpilot.com
Sep 30, 2025
I contacted coast to ask where my…parcel was
I contacted coast to ask where my delivery was and immediately with in 30 seconds of pressing the send button,...
J
Julia The
trustpilot.com
Sep 30, 2025
Ordered a dress which a month later I…
Ordered a dress which a month later I have not received , evri confirmed they have lost it so now out of pocket I ge...
c
caroline kemp
trustpilot.com
Sep 30, 2025
Frustrating experience
Quality very disappointing. Placed 2 orders which have been returned. Returned both items 2 weeks ago and no sign of a refund. Have tried to contact c...
A
Angela Coady
trustpilot.com
Sep 30, 2025
Terrible company
As with other reviews. Horrible cheap dress which had a long thick black hair stuck to the front o...
A
Abi Blears
trustpilot.com
Sep 30, 2025
Daylight robbery! AVOID!!!!
I bought a few items from Coast recently and decided to keep one top, one dress and send the rest back. I wore the top once and it fell apart at the s...
J
Julie
trustpilot.com
Sep 30, 2025
Awful!!
I, like others, probably only ordered from here based on the Debenhams and Coast names. The clothing sold is poor quality, overpriced, and with awful...
J
Jennie Head
trustpilot.com
Sep 30, 2025
Clothes returned over two weeks ago no acknowledgment or refund I am discussed with the lack of customer service they promised to contact me within 48 hours and 96 hours later still waiting
clothes returned...
A
Annie
trustpilot.com
Sep 30, 2025
Appalling customer service, don’t expect any help
As so many other reviews say, the customer service is absolutely appalling. I’ve never experienced anything this bad, and felt compelled to share my e...
V
Vicky Ellis
trustpilot.com
Sep 30, 2025
Absolutely zero customer service
Absolutely zero customer service. Sent some dresses back at the beginning of August. The only responses I’ve received was from an AI bot. They keep pr...
Conclusion
Reviews show a split between product praise and significant service problems. Several customers highlight good fabric, detailing and value on specific items, but many describe delayed or missing refunds, automated replies and difficulty contacting human agents. Website issues cited include unclear sizing, stock status errors and unexpected charges at checkout. If you consider buying from Coast, check delivery and returns terms, keep proof of postage and correspondence, and weigh product positives against reported after‑sales challenges.