Reviews consistently highlight product quality: customers frequently mention good fabrics, flattering fit and durable construction. Customer service interactions are commonly positive, with multiple reviewers naming agents (for example Alice, Amy, Natalia and Shannon) who assisted with returns, refunds and delivery queries. However, there are occasional complaints about delivery reliability and at least one report of an unfriendly or dismissive initial response. Prospective buyers should weigh the generally favourable product and support feedback against sporadic delivery or ordering issues and keep order and delivery communications for reference.
Examples from available reviews (Nov 2021 – Feb 2026).
Dresses were good quality and fit, but customer service was unfriendly.
“the customer service team was unfriendly.”
Guaranteed next‑day delivery missed and communication was dismissive and unhelpful.
“This isn’t a “slight delay”; it’s false advertising, poor communication, and appalling service.”
Customer service responded quickly and resolved my return issue.
“Amazing customer service experience.”
Products have amazing quality and timeless designs.
“amazing quality and timeless designs”
Most reviews praise staff for resolving returns and order issues; a minority report unfriendly or dismissive initial responses and delays.
Several customers describe dresses as reasonably priced or 'worth the price', while one review complains about paid delivery not being honoured.
A small number report problems with ordering or delivery cut‑offs, including an incorrect saved address and failed next‑day fulfilment.
Multiple reviewers describe dresses as well made, good weight and flattering fit, often citing fabric quality and timeless designs.
Many customers note prompt, helpful replies and named agents assisting with returns and refunds; a few mention slow or curt messages.
Most reviewers report positive overall experiences and repeat purchases, often combining product satisfaction with helpful post‑purchase support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service recovered my lost order and issued a refund.
“Ruth was so helpful in helping me with my lost order and getting me my refund!”
Customer service extended my return and showed compassion.
“she immediately alleviated my stress by being so kind”
Products have amazing quality and timeless designs.
“amazing quality and timeless designs”
Customer service responded quickly and resolved my return issue.
“Amazing customer service experience.”
Clothing is good quality and worth the price.
“Clothing is made of good quality and worth the price.”
Customer service answered my returns query promptly out of hours.
“which was answered super prompt and out of business hours”
Dress is beautiful and well made; I am pleased.
“Beautiful and well made dress.”
Dresses have original appearance and high quality materials.
“Perfect dresses with original appearance.”
The LEAH dress fit well and has good weight material.
“fits me like a glove”
Wore the dress to a Spanish wedding and received many compliments.
“so many compliments were made!”
Initial support failed but Natalia cancelled and resolved my order.
“she was extremely helpful and understanding.”
Instagram support resolved difficulties and persuaded me to reorder.
“Shannon was extremely helpful thru the Instagram account!”
Customer service quickly resolved a DPD delay and refunded delivery.
“refunded my next day delivery charge.”
Staff were understanding and helped with my return.
“Sara was very understanding and helpful with my return.”
Guaranteed next‑day delivery missed and communication was dismissive and unhelpful.
“This isn’t a “slight delay”; it’s false advertising, poor communication, and appalling service.”
Customer service accepted my late return and helped successfully.
“listening to me and helping me return an item after my window time”
Staff allowed a late return and provided high quality customer service.
“went above and beyond to ensure that I was able to return”
Dresses are made from excellent fabrics and fit well.
“Everything about their dresses is just perfect.”
Dresses were lovely but shipping was severely delayed for one item.
“The Fourth dress still hasn’t arrived”
Dress not shipped, fake tracking number issued, felt scammed.
“They created a fake tracking number with FedEx”
Great products, quality fabric, elegant at reasonable prices. My sisters and I received our ILLUSION BERRY HALTER NECK, ALLURING BLACK SEQUIN SHORT SLEEVE ILLUSION and NAVY HALTER NECK maxi dresses today and we all looked gorgeous after fitting. Thanks for timely delivery. They fit perfectly well, the colors and sizes are fine. We were very impressed even though the customer service team was unfriendly. The ordering process took longer than we anticipated due to the cold responses. They could not answer all our questions and we almost gave up were it not that we really needed the dresses. We are hopeful that during our next purchase, they will offer professional services.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Club L London is a UK-based online fashion retailer specialising in occasion wear and dresses for events such as weddings, parties and formal gatherings. The brand sells through its website and social channels and provides customer support and returns services to online shoppers.