Many customers describe fast, personal support from named agents who handle returns and refunds. Several reviewers say staff recovered orders and replied quickly, even outside normal hours. Complaints often focus on delivery problems, disputed tracking and express shipping that did not arrive on time. Dress feedback highlights good fabric and fit, with occasional concerns about sizing and how the material feels.
Examples from available reviews (Nov 2021 – Mar 2026).
Chloe promptly resolved my order and refund issue.
“She sorted it for me so promptly and made it so easy”
Dresses are made from excellent fabrics and fit well.
“Everything about their dresses is just perfect.”
Dress not shipped, fake tracking number issued, felt scammed.
“They created a fake tracking number with FedEx”
Guaranteed next‑day delivery missed and communication was dismissive and unhelpful.
“This isn’t a “slight delay”; it’s false advertising, poor communication, and appalling service.”
Most reviews applaud support staff for sorting returns, refunds and lost orders. Many name specific agents and describe direct help that led to refunds or order changes. A smaller but clear group reports cancellations left unresolved, duplicate charges and being asked for police reports.
Many reviewers say the dresses justify the price thanks to the fabric and finish. Others question the value, pointing to materials that feel cheap and fit issues on some pieces. Several mention added costs that reduce value, including a stated $38 return fee and repeated customs charges.
Many customers report good results, such as finding an event dress that fits well and receiving compliments. Separate comments describe poor fit, including oversized cuts and heavy fabric. Site or navigation problems come up only rarely.
Several reviews call the garments well made, with good weight, fabric and timeless styling. Others describe disappointing materials and fit issues on particular items. Positive quality notes often focus on dresses that fit close and keep their shape when worn.
Many reviews highlight quick, proactive replies and tailored updates from support staff. Others describe dismissive responses, missed delivery promises and tracking details they dispute. Negative comments repeatedly return to delivery-related communication problems.
Reviews split between strong aftercare and recurring problems with fulfilment or returns. Positive experiences include fast refunds, extended return acceptance and recovered orders. Negative experiences include late or missing deliveries, tracking disputes and refunds that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service recovered my lost order and issued a refund.
“Ruth was so helpful in helping me with my lost order and getting me my refund!”
Customer service extended my return and showed compassion.
“she immediately alleviated my stress by being so kind”
Products have amazing quality and timeless designs.
“amazing quality and timeless designs”
Customer service responded quickly and resolved my return issue.
“Amazing customer service experience.”
Clothing is good quality and worth the price.
“Clothing is made of good quality and worth the price.”
Customer service answered my returns query promptly out of hours.
“which was answered super prompt and out of business hours”
Dress is beautiful and well made; I am pleased.
“Beautiful and well made dress.”
Dresses have original appearance and high quality materials.
“Perfect dresses with original appearance.”
The LEAH dress fit well and has good weight material.
“fits me like a glove”
Wore the dress to a Spanish wedding and received many compliments.
“so many compliments were made!”
Initial support failed but Natalia cancelled and resolved my order.
“she was extremely helpful and understanding.”
Instagram support resolved difficulties and persuaded me to reorder.
“Shannon was extremely helpful thru the Instagram account!”
Customer service quickly resolved a DPD delay and refunded delivery.
“refunded my next day delivery charge.”
Staff were understanding and helped with my return.
“Sara was very understanding and helpful with my return.”
Guaranteed next‑day delivery missed and communication was dismissive and unhelpful.
“This isn’t a “slight delay”; it’s false advertising, poor communication, and appalling service.”
Customer service accepted my late return and helped successfully.
“listening to me and helping me return an item after my window time”
Staff allowed a late return and provided high quality customer service.
“went above and beyond to ensure that I was able to return”
Dresses are made from excellent fabrics and fit well.
“Everything about their dresses is just perfect.”
Dresses were lovely but shipping was severely delayed for one item.
“The Fourth dress still hasn’t arrived”
Dress not shipped, fake tracking number issued, felt scammed.
“They created a fake tracking number with FedEx”
Great products, quality fabric, elegant at reasonable prices. My sisters and I received our ILLUSION BERRY HALTER NECK, ALLURING BLACK SEQUIN SHORT SLEEVE ILLUSION and NAVY HALTER NECK maxi dresses today and we all looked gorgeous after fitting. Thanks for timely delivery. They fit perfectly well, the colors and sizes are fine. We were very impressed even though the customer service team was unfriendly. The ordering process took longer than we anticipated due to the cold responses. They could not answer all our questions and we almost gave up were it not that we really needed the dresses. We are hopeful that during our next purchase, they will offer professional services.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Club L London is a womenswear brand selling occasion dresses and eveningwear. Its online store includes product pages with fabric details, sizing and care notes. Shoppers can browse ranges for events, bridesmaids and formalwear. The site ships internationally and offers online order and returns portals.