Reviews consistently highlight product quality: customers frequently mention good fabrics, flattering fit and durable construction. Customer service interactions are commonly positive, with multiple reviewers naming agents (for example Alice, Amy, Natalia and Shannon) who assisted with returns, refunds and delivery queries. However, there are occasional complaints about delivery reliability and at least one report of an unfriendly or dismissive initial response. Prospective buyers should weigh the generally favourable product and support feedback against sporadic delivery or ordering issues and keep order and delivery communications for reference.
Examples from available reviews (Nov 2021 – Feb 2026).
Dresses were good quality and fit, but customer service was unfriendly.
“the customer service team was unfriendly.”
Guaranteed next‑day delivery missed and communication was dismissive and unhelpful.
“This isn’t a “slight delay”; it’s false advertising, poor communication, and appalling service.”
Customer service responded quickly and resolved my return issue.
“Amazing customer service experience.”
Products have amazing quality and timeless designs.
“amazing quality and timeless designs”
Most reviews praise staff for resolving returns and order issues; a minority report unfriendly or dismissive initial responses and delays.
Several customers describe dresses as reasonably priced or 'worth the price', while one review complains about paid delivery not being honoured.
A small number report problems with ordering or delivery cut‑offs, including an incorrect saved address and failed next‑day fulfilment.
Multiple reviewers describe dresses as well made, good weight and flattering fit, often citing fabric quality and timeless designs.
Many customers note prompt, helpful replies and named agents assisting with returns and refunds; a few mention slow or curt messages.
Most reviewers report positive overall experiences and repeat purchases, often combining product satisfaction with helpful post‑purchase support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Chloe promptly resolved my order and refund issue.
“She sorted it for me so promptly and made it so easy”
Chloe provided helpful and friendly customer service.
“Chloe is so helpful and friendly”
Doris resolved issues quickly after a month of problems.
“resolving my issues i had been struggling for over a month”
Alice supported me while building my travel wardrobe.
“Thank you Alice for all of your support”
Reviewer described their experience as great.
“Great great”
Staff went above and beyond and provided exemplary service.
“went above and beyond to help me”
Ammara responded quickly and resolved my returns query.
“responded extremely quickly and was very helpul in sorting out my query”
Found a perfect dress that fitted despite my cast; felt amazing.
“i felt amazing in it.”
Paid for Sunday delivery but order still processing and delivery likely missed.
“Order is still being processed”
Customer service were responsive and encouraged further purchases.
“wonderful getting back to my emails right away”
Dresses are beautifully made with good quality; website easy to use.
“Beautifully made dresses, very good quality”
Alice replied incredibly fast and immediately solved my problem.
“her reply speed was incredible”
Quick customer service response makes me want to reorder.
“Fantastic customer service , quick reply”
Customer service responded kindly and noted my order in case of return.
“Soha responded very kindly to tell me she would note my order”
Soha proactively updated me and reassured me about my return.
“really made me feel cared for as a customer.”
Soha resolved my issue immediately.
“Soha was great and resolved my issue immediately!”
Soha helped correct my email error and service was reassuring.
“She was ever so helpful and reassuring.”
Doris provided very helpful and great customer service today.
“Doris was very helpful today.”
Natalia provided fast response and gave the help I needed.
“got a fast response thanks to Natalia”
Human support resolved issues after chat problems and was very helpful.
“She was incredibly helpful, searching stuff up online for me”
Express shipping for US customers took five to seven days.
“express shipping is not 2-3 days but rather 5-7 days.”
Doris promptly resolved my refund issue with excellent service.
“Doris was amazing and sorted it out promptly.”
Customer service was very helpful with my return.
“Very helpful with my return!”
Doris quickly addressed my order issue and reassured me.
“Doris was able to quickly address an issue I had”
Doris sorted my refund quickly and I appreciated it.
“Thank you to Doris for sorting out my refund.”
Doris processed my refund quickly despite return delays.
“Doris was able to very quickly process my refund”
Doris provided professional and quick assistance that was appreciated.
“Professional and quick assistance”
Company insisted on a police report despite courier proof of misdelivery.
“customer service repeatedly insisted it was stolen and pushed for a police report.”
They charged customs duty twice and refused responsibility.
“They made me pay for customs duty twice”
Black mini dress arrived quickly and felt comfortable.
“it came really quick and the feel was so nice”
Oversized designs and heavy fabric make clothes look too large.
“very oversized sleeves and a heavy fabric”
Dress treated as final sale despite invoice lacking that.
“it was a "final sale," even though nothing on my invoice states this.”
Order was cancelled without explanation yet customer was charged twice.
“the order was cancelled without any real explanation, and I still got charged twice.”
Returned dresses but still waiting for refund with no phone support.
“I still have not got my money back”
Returns require a specific courier and incur a $38 return fee.
“they charge you $38 to return something.”
Missing item and repeated dismissals led to missed return and no refund.
“they continuously dismissed me saying its there and it clearly was not!”
Material felt cheap and the fitting was poor, with return fees.
“the material looked cheap( for that amount of money)”
Paid for express delivery but item wasn’t shipped on time.
“paid extra for express delivery (1–3 business days).”
Customer service handled my returns professionally and efficiently.
“Alice went above and beyond to deal with my returns”
Helpful staff processed my return and improved the experience.
“Alice has been extremely helpful in processing a return”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Club L London is a UK-based online fashion retailer specialising in occasion wear and dresses for events such as weddings, parties and formal gatherings. The brand sells through its website and social channels and provides customer support and returns services to online shoppers.