Reviews Analysed
21
We Collect & Analyse Reviews
Club L London
Experiences & Reviews
Club L London is a UK-based online fashion retailer specialising in occasion wear and dresses for events such as weddings, parties and formal gatherings. The brand sells through its website and social channels and provides customer support and returns services to online shoppers.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Most reviews praise staff for resolving returns and order issues; a minority report unfriendly or dismissive initial responses and delays.
Share
Strong
24%
💰
Value for money
Several customers describe dresses as reasonably priced or 'worth the price', while one review complains about paid delivery not being honoured.
Share
Mixed
4%
⚡
User experience
A small number report problems with ordering or delivery cut‑offs, including an incorrect saved address and failed next‑day fulfilment.
Share
Weak
6%
🔧
Product quality
Multiple reviewers describe dresses as well made, good weight and flattering fit, often citing fabric quality and timeless designs.
Share
Strong
12%
📞
Communication
Many customers note prompt, helpful replies and named agents assisting with returns and refunds; a few mention slow or curt messages.
Share
Strong
22%
⭐
Overall experience
Most reviewers report positive overall experiences and repeat purchases, often combining product satisfaction with helpful post‑purchase support.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Maxi Dresses
"Great products, quality fabric, elegant at reasonable prices. My sisters and I received our ILLUSION BERRY HALTER NECK, ALLURING BLACK SEQUIN SHORT SLEEVE ILLUSION and NAVY HALTER NECK maxi dresses today and we all looked gorgeous after fitting. Thanks for timely delivery. They fit perfectly well, the colors and sizes are fine. We were very impressed even though the customer service team was unfriendly. The ordering process took longer than we anticipated due to the cold responses. They could not answer all our questions and we almost gave up were it not that we really needed the dresses. We are hopeful that during our next purchase, they will offer professional services."
Anna Victoria
Collected.reviews
Nov 23, 2021
Featured for: Product praise, service criticism
Late Delivery
"I placed an order around midday for guaranteed next-day delivery by 1pm. The website clearly states the cut-off time is 6pm - plenty of time. The next..."
hannah neeworth
Trustpilot
Sep 30, 2025
Featured for: Late delivery, negative experience
Amazing customer service experience
"Amazing customer service experience. I had a problem with my return and I swear they relied to my email less t..."
Unknown
Trustpilot
Sep 30, 2025
Featured for: Quick, helpful customer service
amazing quality and timeless designs
"amazing quality an..."
S N
Trustpilot
Sep 30, 2025
Featured for: Positive product quality comment
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Consumer
trustpilot.com
Sep 30, 2025
Alice went above and beyond to deal…
Alice went above and beyond to deal with my returns and I wa...
n
nicola Fraser
trustpilot.com
Sep 30, 2025
Alice has been extremely helpful in…
Alice has been extremely helpful in processing a return I was having difficulty with from my end. I have ordered from Club L London previously and l...
I
Isabella
trustpilot.com
Sep 30, 2025
Ruth was so helpful in helping me with…
Ruth was so helpful in helping me with...
D
Danielle Randall
trustpilot.com
Sep 30, 2025
Amy the life saver!!
I made an error in my returns period and missed registering by one day for a number of items. I contacted customer services and spoke to Amy who as a...
S
S N
trustpilot.com
Sep 30, 2025
amazing quality and timeless designs
amazing quality an...
U
Unknown
trustpilot.com
Sep 30, 2025
Amazing customer service experience
Amazing customer service experience. I had a problem with my return and I swear they relied to my email less t...
E
E
trustpilot.com
Sep 30, 2025
Overall experience …
Very responsive and helpful when needing assistance. Clothing is made of good quality and worth...
C
Consumer
trustpilot.com
Sep 30, 2025
Really grateful to Alice who was…
Really grateful to Alice who was amazing with my returns query , which was a...
N
Nicola Waring
trustpilot.com
Sep 30, 2025
So pleased with my purchase
So pleased with my purchase....
k
kaja
trustpilot.com
Sep 30, 2025
Perfect dresses with original…
Perfect dresses with original appearance. I recommend. The materi...
M
Michelle Pelletier
trustpilot.com
Sep 30, 2025
I ordered the LEAH dress in burgundy….
I ordered the LEAH dress in burgundy for my son’s wedding at the end of October, i...
J
Jodie
trustpilot.com
Sep 30, 2025
Beautiful dress bought for a wedding in…
Beautiful dress bought for a wedding in...
S
Sefania-Diana Vergu
trustpilot.com
Sep 30, 2025
Mixed Experience – But Grateful for Natalia’s Help
I recently placed an order with Club L London and immediately noticed that the system had used my previous address. I contacted customer service withi...
N
Natalie
trustpilot.com
Sep 30, 2025
Shannon was extremely helpful thru the…
Shannon was extremely helpful thru the Instagram account! She made all the dif...
J
Jen
trustpilot.com
Sep 30, 2025
Shannon got back to me so quick…
Shannon got back to me so quick regarding my delayed parcel through DPD. No fault of Club L London, however she helped me so fast an...
Q
QueenJ
trustpilot.com
Sep 30, 2025
Sara was very understanding and helpful…
Sara was very understanding...
h
hannah neeworth
trustpilot.com
Sep 30, 2025
Late Delivery
I placed an order around midday for guaranteed next-day delivery by 1pm. The website clearly states the cut-off time is 6pm - plenty of time. The next...
W
Wendy Adams
trustpilot.com
Sep 30, 2025
listening to me and helping me return…
listening to me and helping me return an item aft...
L
Laura Walker
trustpilot.com
Sep 30, 2025
Alice was very helpful
Alice was very helpful, she went above and beyond to ensure that I was able to return a (perfectly beautiful but no longer required) dress after the r...
W
Westfield Stratford Customer
trustpilot.com
Sep 30, 2025
Dinner date dress
Everything about their dresses is just perfect. Cut out from the best...
Conclusion
Reviews consistently highlight product quality: customers frequently mention good fabrics, flattering fit and durable construction. Customer service interactions are commonly positive, with multiple reviewers naming agents (for example Alice, Amy, Natalia and Shannon) who assisted with returns, refunds and delivery queries. However, there are occasional complaints about delivery reliability and at least one report of an unfriendly or dismissive initial response. Prospective buyers should weigh the generally favourable product and support feedback against sporadic delivery or ordering issues and keep order and delivery communications for reference.