Reviewers often praise fast, personal help from named agents, along with quick refunds. Another clear theme is repeated app breakdowns, heavy battery drain, and tracking that doesn’t work reliably. Many mention quick communication. Price and value come up only occasionally.
Examples from available reviews (Dec 2021 – Mar 2026).
App is flawed and fails to track calls, messages, and location reliably.
“it is tremendously FLAWED.”
App drains battery, slows devices, and support refused the refund.
“catastrophic battery drain.”
Reviewer finds the app difficult to install and requests a refund.
“Do not buy this application!!!!!”
Reviewer praises the app and says customer service answered questions immediately.
“customer service is stupendous!”
Reviews repeatedly call out specific agents for their help. People describe quick, one-to-one troubleshooting and fast refund processing. Many mention staff by name when praising support.
Only a small number of reviews raise concerns about price and missing functionality. Those reviewers say the app costs too much or doesn’t deliver the features promised. Cost gets far fewer mentions than service and quality.
Several users describe trouble installing the app and ask for refunds after setup fails. Some reports say it works better on Android than on iPhone. When reviews are positive, they usually focus on friendly staff rather than how the app performs.
Multiple reviews point to ongoing reliability issues, including tracking failures, crashes, and heavy battery drain. A number of users say it stops working repeatedly and that refunds were only partial or were denied. These technical problems lead to the lowest ratings.
Many reviewers note quick replies and detailed answers to technical questions. Some mention real-time help and support on weekends. One review describes a bad experience in which an attendant ended the call abruptly.
Strong satisfaction centres on support, while low ratings focus on reliability problems. That contrast shapes the overall impression: support stands out as a plus, and product performance as the main drawback. The gap leads to sharply different user stories.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Kaylee demonstrated strong customer focus and solved the reviewer's problem.
“Kaylee has demonstrated a great customer focus”
Reviewer finds the app difficult to install and requests a refund.
“Do not buy this application!!!!!”
Sara offered a good alternative and responded quickly to refund request.
“Although I want a full refund but Sara gave me a good option instead.”
Joy consistently helps resolve issues patiently and understands problems well.
“He is patient and understands the problem well!”
Reviewer had their problem resolved and is happy.
“I have my problem resolved”
Support answered all questions to help the reviewer decide about the software.
“Theyvwere willing to answer all.of my questions”
App is flawed and fails to track calls, messages, and location reliably.
“it is tremendously FLAWED.”
Company quickly resolved duplicate payment and issued a refund in one day.
“I got my refund in one day.”
Kaylee from support provided options after the app failed to work.
“she gave me all possible options.”
Ivy clarified doubts and provided valuable support about premium membership.
“Thank you Ivy for your valuable support for my premium membership clarification.”
App drains battery, slows devices, and support refused the refund.
“catastrophic battery drain.”
Reviewer thanks Maisie for her support.
“Maisie, thanks for your support”
Reviewer praises the app and says customer service answered questions immediately.
“customer service is stupendous!”
Sara from technical support quickly resolved issues and welcomed suggestions.
“She is awesome”
Ivy provided quick, real-time assistance even during the weekend.
“Quick response and warmest attitude on customer service”
Reviewer indicates good support.
“Grate support”
Product repeatedly stopped working and support only gave a partial refund.
“it stops working every 2-3 days.”
After-sales support praised; only issue is non-stealth recording icon.
“Only negative is the icon that appear when recording ie not completely stealth mode”
Ruby was helpful, professional, and prompt in replying to questions.
“Ruby is very helpful and professional”
Support was very helpful and fast.
“very helpful and fast support”
Reviewer praises excellent customer service for Kidsguard Pro.
“Kidsguard pro excellent customer service 👌”
Reviewer says support was responsive and good.
“good responsive”
Nina helped solve the reviewer's problem very quickly.
“she helped me to solve de problem very fast!!!”
Sara was attentive and quick while assisting with KidsGuard PRO.
“She's very attentive and quick.”
Reviewer expresses gratitude and calls the experience amazing.
“Amazing Thank you very much”
Reviewer says their experience was great.
“It was great”
Product failed to work and company offered only partial refund.
“it does not work.”
Works well on Android but needs improvement for iPhone.
“Kidsguard is working good for Android phone .”
Ivy provided fantastic customer service assisting with Kidsguard Pro.
“Ivy did a fantastic job assisting with kidsguard pro”
Reviewer highlights a prompt reply from support.
“Prompt reply”
Sara provided thorough guidance and helpful purchase support.
“Sara gave us all the information we needed for the purchase”
Sara handled a software issue promptly and proactively, impressing the reviewer.
“Sara handled the issue promptly, proactively, and enthusiastically.”
Support issued a refund and responded promptly, leaving reviewer happy.
“issuing refund for wrong purchase”
Reviewer thanks Dora and praises her as a good person.
“thanks a lot Dora, you are real a good person.”
Sara resolved the reviewer's issues professionally and with care.
“She was very professional and caring.”
Reviewer had a good experience and found staff friendly.
“Good experience, friendly staff(Dora)”
Reviewer identifies Dora as the customer service contact.
“customer service: name, Dora”
Dora resolved the reviewer's query quickly and was very helpful.
“Dora is very helpful and resolved mg query very quickly.”
Sara responded quickly and provided the best solution.
“Support from Sara is great.”
Reviewer finds the app overpriced and lacking promised functionality.
“the application was not practical or user friendly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ClevGuard makes mobile monitoring and parental control software for Android and iOS. It offers a web dashboard and mobile apps that show device activity, location history, and app use. The company posts setup guides and technical documents to help with installation. Support is available through online help and customer service for technical questions.