Reviews show consistent praise for named customer-support representatives (for example Sara, Dora, Elizabeth and Ivy) and frequent reports of quick, solution-focused replies. At the same time, several reviewers report technical failures, partial refunds or unresolved issues that affected perceived value. If you consider ClevGuard, check platform compatibility (Android vs iPhone) and read the refund and support policies before purchase. Contacting support to confirm device-specific functionality and trial options may reduce the risk of an unsatisfactory experience.
Examples from available reviews (Dec 2021 – Feb 2026).
Product failed to work and company offered only partial refund.
“it does not work.”
Reviewer finds the app overpriced and lacking promised functionality.
“the application was not practical or user friendly.”
Sara handled a software issue promptly and proactively, impressing the reviewer.
“Sara handled the issue promptly, proactively, and enthusiastically.”
Works well on Android but needs improvement for iPhone.
“Kidsguard is working good for Android phone .”
Most reviewers name support agents and praise fast, helpful responses; a minority report unhelpful or abruptly terminated interactions.
A few reviewers note refunds for wrong purchases, but several describe the product as overpriced or not worth the cost when features fail.
Limited mentions: one detailed comment describes poor usability and missing features, suggesting occasional UX problems for some users.
Reports vary: some users say the app works well on Android, while others describe failures, missing data or unreliable features on certain devices.
Many reviews highlight prompt replies and named representatives; a small number describe slow or absent communication in dispute cases.
Most reviewers express overall satisfaction driven by effective support; a smaller group report serious technical problems and negative outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Kaylee demonstrated strong customer focus and solved the reviewer's problem.
“Kaylee has demonstrated a great customer focus”
Reviewer finds the app difficult to install and requests a refund.
“Do not buy this application!!!!!”
Sara offered a good alternative and responded quickly to refund request.
“Although I want a full refund but Sara gave me a good option instead.”
Joy consistently helps resolve issues patiently and understands problems well.
“He is patient and understands the problem well!”
Reviewer had their problem resolved and is happy.
“I have my problem resolved”
Support answered all questions to help the reviewer decide about the software.
“Theyvwere willing to answer all.of my questions”
App is flawed and fails to track calls, messages, and location reliably.
“it is tremendously FLAWED.”
Company quickly resolved duplicate payment and issued a refund in one day.
“I got my refund in one day.”
Kaylee from support provided options after the app failed to work.
“she gave me all possible options.”
Ivy clarified doubts and provided valuable support about premium membership.
“Thank you Ivy for your valuable support for my premium membership clarification.”
App drains battery, slows devices, and support refused the refund.
“catastrophic battery drain.”
Reviewer thanks Maisie for her support.
“Maisie, thanks for your support”
Reviewer praises the app and says customer service answered questions immediately.
“customer service is stupendous!”
Sara from technical support quickly resolved issues and welcomed suggestions.
“She is awesome”
Ivy provided quick, real-time assistance even during the weekend.
“Quick response and warmest attitude on customer service”
Reviewer indicates good support.
“Grate support”
Product repeatedly stopped working and support only gave a partial refund.
“it stops working every 2-3 days.”
After-sales support praised; only issue is non-stealth recording icon.
“Only negative is the icon that appear when recording ie not completely stealth mode”
Ruby was helpful, professional, and prompt in replying to questions.
“Ruby is very helpful and professional”
Support was very helpful and fast.
“very helpful and fast support”
Reviewer praises excellent customer service for Kidsguard Pro.
“Kidsguard pro excellent customer service 👌”
Reviewer says support was responsive and good.
“good responsive”
Nina helped solve the reviewer's problem very quickly.
“she helped me to solve de problem very fast!!!”
Sara was attentive and quick while assisting with KidsGuard PRO.
“She's very attentive and quick.”
Reviewer expresses gratitude and calls the experience amazing.
“Amazing Thank you very much”
Reviewer says their experience was great.
“It was great”
Product failed to work and company offered only partial refund.
“it does not work.”
Works well on Android but needs improvement for iPhone.
“Kidsguard is working good for Android phone .”
Ivy provided fantastic customer service assisting with Kidsguard Pro.
“Ivy did a fantastic job assisting with kidsguard pro”
Reviewer highlights a prompt reply from support.
“Prompt reply”
Sara provided thorough guidance and helpful purchase support.
“Sara gave us all the information we needed for the purchase”
Sara handled a software issue promptly and proactively, impressing the reviewer.
“Sara handled the issue promptly, proactively, and enthusiastically.”
Support issued a refund and responded promptly, leaving reviewer happy.
“issuing refund for wrong purchase”
Reviewer thanks Dora and praises her as a good person.
“thanks a lot Dora, you are real a good person.”
Sara resolved the reviewer's issues professionally and with care.
“She was very professional and caring.”
Reviewer had a good experience and found staff friendly.
“Good experience, friendly staff(Dora)”
Reviewer identifies Dora as the customer service contact.
“customer service: name, Dora”
Dora resolved the reviewer's query quickly and was very helpful.
“Dora is very helpful and resolved mg query very quickly.”
Sara responded quickly and provided the best solution.
“Support from Sara is great.”
Reviewer finds the app overpriced and lacking promised functionality.
“the application was not practical or user friendly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
ClevGuard develops mobile monitoring and parental-control software, marketed under product names such as KidsGuard. The company provides device-monitoring features and claims platform support for mobile operating systems, and offers customer-facing technical support and refund processes. Consumers searching for reviews typically evaluate functionality on Android and iPhone, reliability of data-collection features, and responsiveness of the support team.