Reviews Analysed
21
We Collect & Analyse Reviews
Clare Florist
Experiences & Reviews
Clare Florist is a UK florist brand name that sells cut-flower bouquets and arrangements online. People researching Clare Florist typically look for information on delivery reliability, floral freshness, ordering experience and how the seller handles problems or replacements.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
32d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Delivery and handling are inconsistent: some customers report prompt, helpful resolutions while many report late or misdelivered orders.
Share
Mixed
20%
💰
Value for money
Several customers reported that bouquets did not match the price paid or premium delivery, describing items as poor value for money.
Share
Weak
6%
⚡
User experience
Limited feedback: one review praises an easy website and straightforward ordering; few other reviews comment on the ordering UX.
Share
Mixed
1%
🔧
Product quality
A large share of recent reviews report limp, damaged or quickly dying flowers, with multiple customers throwing bouquets away within a day or two.
Share
Weak
27%
📞
Communication
Communication reports vary: several customers say they received prompt replies or replacements, while many describe unanswered calls or emails.
Share
Mixed
17%
⭐
Overall experience
Recent overall impressions trend negative: repeated complaints about floral quality and lack of response, alongside some long-standing positive customers.
Share
Weak
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
We would have been better buying a bunch of budget flowers at the local petrol filling station.
"My sister who lives in a different country from our mother ordered a bouquet of flowers for her 80th birthday. She paid an extra premium so that they..."
Una
Trustpilot
Sep 30, 2025
Featured for: Late delivery, poor quantity
This is a scam
"This is a scam, i paid for flowers to be delivered before 12noon on the 25/09/2025 (today) they didn't arrive before 12 noon, i paid the £7 delivery f..."
Michael Somerville
Trustpilot
Sep 30, 2025
Featured for: Missed timed delivery, no contact
Our family has used this florist for…
"Our family has used this florist for years. Clare did the flowers for my fathers funeral and my daughter pressed some for me in a frame. They were so..."
Alexandra Godfrey
Trustpilot
Sep 30, 2025
Featured for: Long-term positive, good communication
Delivery problem swiftly rectified
"Flowers were delivered after some mis-handling in transit by DPD. Clare's was very k..."
customer
Trustpilot
Sep 30, 2025
Featured for: Issue resolved promptly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Michael Somerville
trustpilot.com
Sep 30, 2025
This is a scam
This is a scam, i paid for flowers to be delivered before 12noon on the 25/09/2025 (today) they didn't arrive before 12 noon, i paid the £7 delivery f...
U
Una
trustpilot.com
Sep 30, 2025
We would have been better buying a bunch of budget flowers at the local petrol filling station.
My sister who lives in a different country from our mother ordered a bouquet of flowers for her 80th birthday. She paid an extra premium so that they...
G
Gwen Sloan
trustpilot.com
Sep 30, 2025
Arrived late and broken
My flowers arrived this morning, a day after our 30th wedding anniversary. It's a big deal for my husband to buy flowers s...
R
Richard
trustpilot.com
Sep 30, 2025
Extremely disappointing birthday bouquet
Unfortunately the flowers sent to me for my birthday gift were half dead, the stems were slimy, the petals of the roses had brown edges. I had to thro...
A
Anthony Mitchell
trustpilot.com
Sep 30, 2025
the flowers are fine Theproblem I had…was with amazon
the flowers are fine Theproblem I had was with amazon I wanted to have flowers delivered on saturday and I was unable to stop amazon delivering...
K
Katie O'Dell
trustpilot.com
Sep 30, 2025
Shocking quality didn't last 12 hours
Got brought a bouquet for my birthday an it was shocking. Postage was absolutely fine, packaged well, however when the flowers arrived the rose heads...
M
Mark Stenning
trustpilot.com
Sep 30, 2025
Disappointed
We've used Clare Florist as our go-to for flowers for years and have always had great flowers and service. However, we ordered flowers for our daughte...
M
Maria
trustpilot.com
Sep 30, 2025
Very disappointed
Very disappointed. Lovely bouquet arrived in the afternoon. I followed their instructions, next morning a droopy bouquet. I h...
E
Elizabeth Ferrie
trustpilot.com
Sep 30, 2025
Very Disappointed
Friends sent me flowers as struggling with COVID. Flowers arrived on Monday,one rose ha...
A
Anonymous
trustpilot.com
Sep 30, 2025
Stunning & beautiful blooms
Stunning & beautiful blooms - which died a day later - but were sadly delivered to the wrong address. If the homeowners where they were left hadn't be...
S
SALLY VICTORIA LANE
trustpilot.com
Sep 30, 2025
The flowers arrived safely and were…
The flowers arrived sa...
K
Kay Webb
trustpilot.com
Sep 30, 2025
Had flowers delivered on Saturday
Had flowers delivered on Saturday. They were in a really sorry state. They redelivered more today which are worse than the first lot. Have tried conta...
c
customer
trustpilot.com
Sep 30, 2025
Delivery problem swiftly rectified
Flowers were delivered after some mis-handling in transit by DPD. Clare's was very k...
M
Mrs Tricia Westlake
trustpilot.com
Sep 30, 2025
Discordant
received a bunch of flowers today . I was disappointed in the choice of blooms . They seemed...
M
Mr Robert Pedley
trustpilot.com
Sep 30, 2025
dissapointed
We was sent these flowers by my sister for our 50th anniversary lovely yellow roses. but did everything it said and put in a vase the next morning we...
c
customer
trustpilot.com
Sep 30, 2025
Emailed them about terrible flowers
Emailed them about terrible...
E
Elaine Crumpler
trustpilot.com
Sep 30, 2025
I received a delivery today
I received a delivery today from a friend after our dog passed away 2 days ago. Although most of the bouquet was beautiful, it was such a shame that t...
A
Alexandra Godfrey
trustpilot.com
Sep 30, 2025
Our family has used this florist for…
Our family has used this florist for years. Clare did the flowers for my fathers funeral and my daughter pressed some for me in a frame. They were so...
K
Kerry
trustpilot.com
Sep 30, 2025
Quality Flowers
Been using Clare Florist 3 times now and the feedback from who I’ve sent them to has been really good so I will be co...
P
Pam Swift
trustpilot.com
Sep 30, 2025
Excellent Service - Recommended
This is a brilliant place to shop for flowers although I had a slight problem which was dealt with in a fast and satisfa...
Conclusion
Customer reviews for Clare Florist show a mixed picture. Many recent reviews describe problems with flower freshness and incorrect or late deliveries, and several customers report difficulty getting a response. There are also repeat customers and specific cases where the company resolved delivery issues or provided replacements. If you are ordering important or high-value arrangements, consider documenting delivery instructions, keeping order confirmations and checking contact methods before purchase. Reviews suggest weighing the risk of variable quality against the occasional examples of reliable service and effective problem resolution.