Many customers praise fast fixes and bouquets that stay good across repeat orders. A sizeable group reports late or missing deliveries, with little or no response to calls or emails. Many also say flowers arrive damaged or wilted, or die within days. Overall feedback splits between dependable service and breakdowns in delivery or freshness.
Examples from available reviews (Mar 2010 – Mar 2026).
Order for wife's 60th never arrived and communication was poor.
“their communication is shocking and we are left with nothing”
Birthday bouquet was half rotten and many stems were slimy.
“flowers sent to me for my birthday gift were half dead”
Flowers did not last but company promptly sent a fresh replacement.
“they sent a fresh bouquet of flowers as soon as they could.”
Regular customer; delivery reliable and flowers consistently beautiful.
“delivery always on time, flowers are beautiful every time.”
Several reviewers say staff arranged replacements or refunds and sorted courier problems. Some long-time customers describe dependable deliveries and helpful service in the shop. A few mention early orders arriving with damaged stems and needing follow-up.
Value comes up only occasionally. When it does, reviewers point to flowers that did not last long and to unexpected charges. A few buyers felt the presentation beat expectations for the price.
Some customers found the website easy to use and received next-day delivery with photo confirmation. Others report orders cancelled at short notice or delivery-partner mistakes that threw off timing. Part of the negative feedback links the poor experience to third-party courier handling.
Many reviews describe flowers fading fast, with wilting, snapped stems, and petals dropping within days. Others received fresh, well-packed bouquets that arrived in great shape and lasted. The main theme is uneven flower longevity.
Many reviews say the company did not respond to calls, emails, or voicemails once problems started. Several buyers report no contact when deliveries missed the promised window or went to the wrong address. A small number specifically praise clear, prompt updates and photo delivery confirmation.
Ratings split sharply between high scores from repeat customers and low scores from one-off orders that fell down on delivery or freshness. When staff got involved, customers often said issues were put right. When communication broke down, reviewers describe missed occasions and left low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (30) · Reviewcentre (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordered two days ahead but flowers did not arrive on expected day.
“Flowers didn't arrive on day expected..ordered 2 days in advance.”
Customer couldn't change delivery date and received no response to voicemails.
“I've left 2 V.M.s so far requesting confirmation of my change of delivery date but no reply so far.”
Flowers were beautiful but arrived fully open and may not last long.
“they were fully opened when I received them this morning.”
Flowers did not last but company promptly sent a fresh replacement.
“they sent a fresh bouquet of flowers as soon as they could.”
The order was delivered as promised.
“Delivered as promised”
Flowers arrived droopy or dead and company didn't reply to emails.
“Flowers arrived droopy / dead & no response to emails.”
Order for wife's 60th never arrived and communication was poor.
“their communication is shocking and we are left with nothing”
Late delivery dumped without contact and company unresponsive to calls and emails.
“They dumped them at the front door of the recipient's apartment building without ringing the bell or contacting the recipient”
Flowers withered within three to four days; customer won't use them again.
“Flowers withered within 3/4 days.”
Driver dumped damaged box without card and flowers lasted only days.
“driver just dumped them outside in a damaged box, did not leave a card it anything to say where they were,”
Flowers did not arrive before promised time and seller non-responsive.
“This is a scam, i paid for flowers to be delivered before 12noon”
Premium next‑day bouquet arrived late and in poor condition.
“They arrived today 14/09/2025 which is a day late.”
Flowers arrived a day late and several were broken and wilted.
“several flowers had broken off and lost petals.”
Birthday bouquet was half rotten and many stems were slimy.
“flowers sent to me for my birthday gift were half dead”
Flowers were fine but Amazon delivered on the wrong day and messages omitted.
“the flowers are fine Theproblem I had was with amazon”
Flowers were already browning and mostly dead within twelve hours.
“by the following morning all the roses had died and dropped.”
Order requested sunflowers but received mostly lilies and no response.
“there was only 1 sunflower and several lillies.”
Bouquet drooped by next morning and company failed to respond.
“next morning a droopy bouquet.”
Roses and freesias deteriorated within three days and were bin‑worthy.
“This is day three and all roses and freesia are only fit for the bin.”
Blooms arrived but were delivered to wrong address and company uninterested.
“were sadly delivered to the wrong address.”
Flowers arrived safely and were very nice.
“The flowers arrived safely and were very nice”
Initial and replacement bouquets were poor and company didn't respond.
“Have tried contacting by phone and email which I have had no response.”
Company promptly resolved a DPD transit issue to my satisfaction.
“Clare's was very keen to sort the problem out to my satisfaction.”
Bouquet felt like a random, poorly co‑ordinated selection of blooms.
“They seemed to be a random selection that did not work as a whole .”
Yellow roses were lovely but became droopy and had to be discarded.
“half the roses were looking well droopy and sad”
Customer emailed about poor flowers but received no reply.
“Emailed them about terrible flowers. Never got any reply.”
Initial bouquet had some damaged stems but replacement arrived fresher.
“I received a replacement bouquet, and this time the flowers looked so much fresher”
Trusted long-term florist with excellent communication and perfect flowers.
“Her communication is excellent.”
Recipients report good flower quality and reliable delivery with photo confirmation.
“the delivery is really good with the company giving you a photo of when it’s been delivered.”
Minor issue resolved quickly and satisfactorily; would use again.
“which was dealt with in a fast and satisfactory way.”
I recently purchased a bouquet of flowers from Clare Florist and I must say, it was an excellent experience. The website was easy to navigate with a wide variety of choices for different occasions. I particularly appreciated the option for free next day delivery across the UK which saved me the hassle of going out to purchase and deliver the flowers myself.
The ordering process was quick and straightforward, with clear instructions available every step of the way. The bouquet arrived exactly on time and in perfect condition - fresh, fragrant and beautifully arranged. It brought a smile to my loved one's face and brightened up their day.
Overall, I am extremely satisfied with my purchase from Clare Florist; they exceeded my expectations both in terms of quality service as well as product quality. If you're ever thinking about sending someone flowers online or looking for a gift that will make an impact, consider using Clare Florist.
Flowers died after three days and reviewer was charged three times.
“Flowers died after 3 days and I was charged THREE times”
Beautiful mixed bouquet arrived well boxed and in excellent condition.
“arrived brilliantly boxed-up and in excellent condition!”
Order cancelled the day before and company failed to offer alternatives.
“Was notified by email less than 24 hours before the order date/time that they could not deliver”
Regular customer finds staff helpful and flowers consistently satisfactory.
“I have always found the staff very helpful and interested.”
Rainbow roses looked tired and deteriorated within two days.
“after two days, the flowers were well on their way to extinction.”
Late delivery damaged some roses but company offered replacement or refund.
“Immediately she was offered new flowers or a full refund.”
Ordering on the website was simple and flowers arrived next day.
“it was simple and easy to order flowers on the website”
Single red rose well presented and better than expected for price.
“It was beautifully presented and much better than I had expected”
Used many times over the years and generally very good service.
“Have used Clare Florist lots of times over the years and generally they are very good”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Clare Florist is a UK florist selling cut-flower bouquets and arrangements for gifts and events. It offers mixed bouquets, single-stem displays, and custom work for weddings, funerals, and corporate orders. Customers can order online or by phone for local delivery. The business uses delivery partners to fulfil orders and sources seasonal flowers, foliage, and potted plants from growers and wholesale markets.