Many reviewers mention quick dispatch, sharp pricing, and generally good materials. Another group describe parcels that never arrived, no replies when they tried to get in touch, and returns they say were disputed. Several also say they received used or damaged items and couldn’t get a refund. Overall, feedback splits between strong approval and serious concerns about service.
Examples from available reviews (Feb 2020 – Feb 2026).
Happy with product and speedy (48hr) delivery; will shop again.
“Delivery was speedy 48hrs.”
Reviewer could not return goods and found service inflexible.
“Unable to return goods , very inflexible and not customer focused.Buyer beware.”
No shipment or tracking and communications were ignored; reviewer plans chargeback.
“no shipment, no tracking, ignoring emails and calls.”
Shipping was rapid and price was better than other sites.
“Shipping was rapid, price was much better than any other site and product is lovely.”
Positive reviews focus on fast dispatch, quick refunds, and staff who help with exchanges. Recurring complaints mention refunds being refused, return postage being charged, and delivery mistakes.
Shoppers often point to lower prices than other retailers and strong savings on branded items. Value praise frequently comes alongside approval of packaging and delivery speed.
Long-time customers talk about repeat orders and enjoyable in-store visits. Others describe contact channels that didn’t respond and say they considered chargebacks.
Several reviewers praise the fabric feel, fit, and overall finish. Another set claim items arrived used or damaged and dispute the products’ origins.
Many complaints describe emails going unanswered, calls not being picked up, and no tracking updates. Fewer reviews mention timely delivery updates and responsive messages.
Reviews split between customers praising speed, price, and support and others reporting missing orders, complaints that weren’t resolved, and refunds being refused. This gap leads to mixed views on reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Order delivered quickly and refund processed promptly after return.
“The parcel arrived within 72 hours”
Happy with product and speedy (48hr) delivery; will shop again.
“Delivery was speedy 48hrs.”
Reviewer could not return goods and found service inflexible.
“Unable to return goods , very inflexible and not customer focused.Buyer beware.”
Found jacket at good price with simple ordering and timely delivery updates.
“Was kept upto date throughout the delivery process”
Parcel never received and reviewer felt ignored with poor customer service.
“I have never received my parcel”
Shirt arrived quickly and fitted well with beautiful material.
“the material is beautiful soft and silky.”
Order held for nearly a month with poor communication causing extra costs.
“My order was held for almost a month”
Reviewer objects to explicit language used in product promotion.
“Why are Circle fashion promoting Tom Ford fragrance with the words F---ing fabulous?”
Excellent service with resolved issues and refunded return postage.
“10/10 absolutely brilliant,used site a few times and excellent service”
Boots arrived next day; wrong size but overall good value and service.
“they arrived the next day via DPD.”
Next-day delivery and quick, easy exchanges with WhatsApp support.
“WhatsApp communication and stress free”
Refund processed; reviewer trusts the store after resolution.
“My money has been refunded EVERYTHING IS GOOD”
Reviewer praised customer service, dispatch, product and price.
“Excellent customer service, swift dispatch, great product and price.”
Returned thin hoodie but was denied refund due to claimed marks.
“No refund terrible service avoid at all costs .”
Reviewer praised prompt service, secure packaging and easy website.
“Excellent customer service, prompt response to my inquiry, safe packaging,”
Prompt dispatch and immediate refund after return demonstrated reliability.
“Circle fashion provides very prompt service.”
Reviewer was very satisfied and would use the service again.
“Outstanding service, would not hesitate to use again.”
Shipping was rapid and price was better than other sites.
“Shipping was rapid, price was much better than any other site and product is lovely.”
Prompt delivery, good packaging and better price than competitors.
“Just purchased a Stone Island jacket, very prompt delivery and well packaged.”
Miia provided excellent customer service and handled size change easily.
“Miia's cutomer service was outstanding.”
Excellent end-to-end service with helpful sizing advice and quick delivery.
“excellent service from start to finish.”
Long-term customer consistently found shopping experience great.
“I have shopped with Circle Fashion for a number of years now and they have always consistently been great.”
Customer experienced fast refunds and excellent communication during return.
“refund returned back to my bank within 24hrs.”
Found desired product at competitive price with next-day delivery.
“the item was delivered the next day.”
Visited store and found it pleasant with friendly staff.
“Nice shop and friendly staff too”
Received a used cap and refund was refused while being charged to return it.
“So they want to keep cap and my money”
Reviewer received a used cap and warns others to avoid company.
“Sent me a used cap”
First purchase impressed reviewer with good customer service and packaging.
“The product was perfect and it was great to receive my item well packed”
Fast delivery, good quality items and great customer service.
“Very fast delivery, good quality items and great customer service!”
Delivery was next day and reviewer was impressed; will reorder.
“the delivery came the next day with DPD.”
Purchased expensive jacket at a much lower price with quick delivery.
“about £300 lower than elsewhere.”
Reviewer defended Circle Fashion, praising customer service and fast shipping.
“Circle Fashion gave a quick refund and responded within hours from their WhatsApp customer service number.”
Customer alleges false advertising about product origin and poor handling.
“they modified the website to read made in China.”
We just received our denim jackets today. They are beautiful. I love how hassle free their return process is. I ordered 3 pieces last month but they were too small for us. I contacted them immediately and explained the issue. The sales person was very polite and helpful throughout the entire process. When they received the parcel, she notified me and has been updating me on my delivery. Nevertheless, they have quality, stylish jeans and denims at reasonable prices. You can afford to miss out on these wonderful products. Thank You for the exceptional service, will buy from you again and again.
Received damaged order and customer service refused to investigate or assist.
“HORRIBLE RUDE SCAM CUSTOMERS”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Circle Fashion is a UK retailer selling clothing, footwear, and accessories. It runs an e-commerce site and also has a physical store. Product pages show size guidance, photos, and detailed descriptions. Shoppers can check out online using common payment methods and delivery options. Customer support is offered through email, phone, and web contact forms.