Many reviewers mention quick dispatch, sharp pricing, and generally good materials. Another group describe parcels that never arrived, no replies when they tried to get in touch, and returns they say were disputed. Several also say they received used or damaged items and couldn’t get a refund. Overall, feedback splits between strong approval and serious concerns about service.
Examples from available reviews (Feb 2020 – Feb 2026).
Happy with product and speedy (48hr) delivery; will shop again.
“Delivery was speedy 48hrs.”
Reviewer could not return goods and found service inflexible.
“Unable to return goods , very inflexible and not customer focused.Buyer beware.”
No shipment or tracking and communications were ignored; reviewer plans chargeback.
“no shipment, no tracking, ignoring emails and calls.”
Shipping was rapid and price was better than other sites.
“Shipping was rapid, price was much better than any other site and product is lovely.”
Positive reviews focus on fast dispatch, quick refunds, and staff who help with exchanges. Recurring complaints mention refunds being refused, return postage being charged, and delivery mistakes.
Shoppers often point to lower prices than other retailers and strong savings on branded items. Value praise frequently comes alongside approval of packaging and delivery speed.
Long-time customers talk about repeat orders and enjoyable in-store visits. Others describe contact channels that didn’t respond and say they considered chargebacks.
Several reviewers praise the fabric feel, fit, and overall finish. Another set claim items arrived used or damaged and dispute the products’ origins.
Many complaints describe emails going unanswered, calls not being picked up, and no tracking updates. Fewer reviews mention timely delivery updates and responsive messages.
Reviews split between customers praising speed, price, and support and others reporting missing orders, complaints that weren’t resolved, and refunds being refused. This gap leads to mixed views on reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Item misdescribed as fusion fit; company won't cover return postage.
“they do not cover return postage.”
Reviewer alleges the site is a scam and their emails are uncontactable.
“the email doesn't exist”
Customer's emails about an order went unanswered and felt ignored.
“why ignore my email”
Received wrong size and couldn't reach customer service by phone or email.
“it goes to voice mail which is full”
Order placed weeks earlier and company ignored calls, emails and DMs.
“Order placed since 28th January and till now, no single information regarding my order”
Despite others' complaints, reviewer experienced prompt communication and good service.
“prompt feedback to emails”
Received wrong-colour boots and couldn't reach customer service.
“opened the box a black pair of boots not what I wanted”
Order not received and many attempts to contact customer service were ignored.
“avoid this company at all cost!!!”
No shipment or tracking and communications were ignored; reviewer plans chargeback.
“no shipment, no tracking, ignoring emails and calls.”
Item marked shipped but never arrived and attempts to contact failed.
“shipped on the 29th Jan till now NOTHING.”
Waiting 12 weeks for refund and company ignored calls and emails.
“STILL waiting after 12 weeks for my refund!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Circle Fashion is a UK retailer selling clothing, footwear, and accessories. It runs an e-commerce site and also has a physical store. Product pages show size guidance, photos, and detailed descriptions. Shoppers can check out online using common payment methods and delivery options. Customer support is offered through email, phone, and web contact forms.