Many customers applaud fast, careful home delivery and good value on sofas, tables and storage. Several say the furniture arrives sturdy, with solid workmanship and finishes. Another group describes long delivery delays, missing items, and refunds that are slow or never paid. Communication splits shoppers between happy repeat buyers and those who cancelled orders.
Examples from available reviews (Dec 2021 – Feb 2026).
Great price, good quality and perfect delivery with unpacking service.
“item unpacked to enable me to check it and rubbish taken away”
Great furniture at an unbeatable price and recommended.
“A great piece of furniture at an unbeatable price.”
Endless delays and conflicting updates led to order cancellation and refund.
“endless series of delays, broken promises, and conflicting updates”
Received damaged item and retailer refuses to collect or refund.
“cfs won't make contact to collect it and refund it”
Several reviews mention on-time delivery teams that bring items inside, place them in the home and unpack them. Some describe quick replacement of damaged goods and helpful staff in store. A separate set reports non-delivery and refunds that were refused or delayed.
Many reviewers point to low prices and strong value on sofas, dining sets and cabinets. Several call their purchases "unbeatable" or "very reasonable" and note good packaging. A few complaints mention wrong prices or product listings that felt misleading.
Customers often say ordering online is straightforward and that order updates are clear. A small number mention heavy or tricky assembly for larger pieces. Comments on website usability and checkout appear less often.
Many reviewers describe the furniture as well made, well finished and matching the online description. Multiple comments praise protective packaging and delivery of assembled tables and cabinets. A minority report items arriving damaged and needing replacement or return.
Many customers like the proactive updates, pre-delivery calls and clear progress messages. Others repeatedly report no updates, clashing delivery dates and refunds that dragged on. Both experiences show up across multiple orders.
Many reviews describe smooth purchases, helpful staff and repeat buying. A sizeable opposing group reports cancellations, refunds still pending and delivery failures that were not resolved. Overall, the reviews show very positive experiences alongside clear breakdowns for some orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Helpful and responsive during returns; delivery estimates were accurate.
“They were super helpful throughout the process”
High-quality assembled table with responsive customer service.
“the quality is superb and it came assembled!”
Prompt delivery; items arrived in good condition.
“Prompt delivery all arrived in good condition”
Poor communication and multiple delivery problems resulted in refund.
“Terrible communication from start to finish.”
Item never delivered and refund delayed despite cancellation after months.
“still waiting for the refund of my money”
Repeated use with consistently good service and communication.
“consistently good service and communication from the sales and delivery personnel.”
Repeated use with consistently good service and communication.
“consistently good service and communication from the sales and delivery personnel.”
Reviewer asks if it is possible to receive a refund.
“Is possible to have access to your money back”
Desk arrived damaged and customer service failed to arrange replacement.
“arrived damaged”
Repeated false delivery dates and no updates led to requested refund.
“will lie about delivery dates and not actually deliver your furniture.”
Received damaged item and retailer refuses to collect or refund.
“cfs won't make contact to collect it and refund it”
Company failed to deliver, held payments and refused refund requests.
“Don't deliver. Hold money for weeks”
Received a good deal with timely delivery and friendly service.
“Couldn’t fault the service”
Company lied, failed to deliver and refused refund for undelivered item.
“they lie to you and then won't refund”
Item listed as in stock wasn't available and refund remains outstanding.
“Promised a refund 10-14 days and I am still waiting 15 days later.”
Advertised as a pair but price charged was for a single chair.
“cost is actually for one and not a pair as advertised.”
Staff were rude and spoke to the reviewer disrespectfully.
“talk to you like you're stupid.”
A dresser mirror of beautiful design.
With the mirror, though, we had a little of trouble at first.
It didn't matter how many times you cleaned the mirror; the image remained unclear.
The next evening, I wrote to let them know what was going on, and much to my surprise, I got a response very promptly, despite the fact that it was after 10 p.m.
Another mirror was made available, and Alex was able to resolve the situation flawlessly.
Due to the fact that I am just starting started in my new life as a student, I will almost surely use this company in the future to purchase all of my furniture.
Thank you so much for making this such a beautiful experience possible.
Alex
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Choice Furniture Superstore is a UK furniture retailer selling sofas, dining tables, beds, storage and living-room pieces. It sells online and also runs physical showrooms where customers can view items. Home delivery is available, with options in many areas such as room-of-choice placement, assembly and packaging removal. Product pages include materials, dimensions and care information to help customers compare items. Support is available by phone, email or in-store staff for order questions and returns.