Reviews show frequent praise for delivery staff, proactive communication and issue resolution, with many customers noting good product condition and competitive pricing. Several reviewers describe polite, helpful delivery teams and responsive customer service that arranges replacements when needed. However, a notable minority report long lead times, repeated postponements and poor communication that led to cancellations. Consumers who prioritise strict delivery deadlines should confirm stock and expected lead times before purchase; those willing to accept occasional delays may find good value and satisfactory resolution when problems arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Prompt customer service replaced a faulty mirror quickly and effectively.
“Another mirror was made available, and Alex was able to resolve the situation flawlessly.”
Order extremely delayed with repeated unhelpful customer service responses.
“it still has not arrived!”
Delayed due to stock but customer service proactively resolved delivery issues.
“I was kept well informed of progress.”
Damaged chair promptly replaced; friendly, professional customer service throughout.
“a replacement one was immediately ordered and delivered quickly”
Most reviewers describe helpful delivery teams and staff who resolve issues and arrange replacements; a minority report long delivery delays and missed timeframes.
Multiple reviews call pricing reasonable or competitive and note good value for the purchase; other reviewers simply do not comment on price.
Ordering and delivery are typically described as straightforward with proactive updates and pre-delivery calls; a few customers report repeated delays or cancellations.
Most customers report good to excellent product condition and assembly; isolated reports note damaged or faulty items that were later replaced.
Many reviews praise regular updates, prompt replies and advance delivery calls; a small number describe inconsistent or slow communication around delays.
The majority of reviewers report positive end-to-end experiences and would buy again, though a minority report significant delays affecting satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Helpful and responsive during returns; delivery estimates were accurate.
“They were super helpful throughout the process”
High-quality assembled table with responsive customer service.
“the quality is superb and it came assembled!”
Prompt delivery; items arrived in good condition.
“Prompt delivery all arrived in good condition”
Poor communication and multiple delivery problems resulted in refund.
“Terrible communication from start to finish.”
Item never delivered and refund delayed despite cancellation after months.
“still waiting for the refund of my money”
Repeated use with consistently good service and communication.
“consistently good service and communication from the sales and delivery personnel.”
Repeated use with consistently good service and communication.
“consistently good service and communication from the sales and delivery personnel.”
Reviewer asks if it is possible to receive a refund.
“Is possible to have access to your money back”
Desk arrived damaged and customer service failed to arrange replacement.
“arrived damaged”
Repeated false delivery dates and no updates led to requested refund.
“will lie about delivery dates and not actually deliver your furniture.”
Received damaged item and retailer refuses to collect or refund.
“cfs won't make contact to collect it and refund it”
Company failed to deliver, held payments and refused refund requests.
“Don't deliver. Hold money for weeks”
Received a good deal with timely delivery and friendly service.
“Couldn’t fault the service”
Company lied, failed to deliver and refused refund for undelivered item.
“they lie to you and then won't refund”
Item listed as in stock wasn't available and refund remains outstanding.
“Promised a refund 10-14 days and I am still waiting 15 days later.”
Advertised as a pair but price charged was for a single chair.
“cost is actually for one and not a pair as advertised.”
Staff were rude and spoke to the reviewer disrespectfully.
“talk to you like you're stupid.”
A dresser mirror of beautiful design.
With the mirror, though, we had a little of trouble at first.
It didn't matter how many times you cleaned the mirror; the image remained unclear.
The next evening, I wrote to let them know what was going on, and much to my surprise, I got a response very promptly, despite the fact that it was after 10 p.m.
Another mirror was made available, and Alex was able to resolve the situation flawlessly.
Due to the fact that I am just starting started in my new life as a student, I will almost surely use this company in the future to purchase all of my furniture.
Thank you so much for making this such a beautiful experience possible.
Alex
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Choice Furniture Superstore is a furniture retailer referenced by consumer reviews. People searching reviews typically seek information on delivery reliability, product condition, pricing and customer service to assess whether to buy and how returns or issues are handled.