Reviews show frequent praise for delivery staff, proactive communication and issue resolution, with many customers noting good product condition and competitive pricing. Several reviewers describe polite, helpful delivery teams and responsive customer service that arranges replacements when needed. However, a notable minority report long lead times, repeated postponements and poor communication that led to cancellations. Consumers who prioritise strict delivery deadlines should confirm stock and expected lead times before purchase; those willing to accept occasional delays may find good value and satisfactory resolution when problems arise.
Examples from available reviews (Dec 2021 – Feb 2026).
Prompt customer service replaced a faulty mirror quickly and effectively.
“Another mirror was made available, and Alex was able to resolve the situation flawlessly.”
Order extremely delayed with repeated unhelpful customer service responses.
“it still has not arrived!”
Delayed due to stock but customer service proactively resolved delivery issues.
“I was kept well informed of progress.”
Damaged chair promptly replaced; friendly, professional customer service throughout.
“a replacement one was immediately ordered and delivered quickly”
Most reviewers describe helpful delivery teams and staff who resolve issues and arrange replacements; a minority report long delivery delays and missed timeframes.
Multiple reviews call pricing reasonable or competitive and note good value for the purchase; other reviewers simply do not comment on price.
Ordering and delivery are typically described as straightforward with proactive updates and pre-delivery calls; a few customers report repeated delays or cancellations.
Most customers report good to excellent product condition and assembly; isolated reports note damaged or faulty items that were later replaced.
Many reviews praise regular updates, prompt replies and advance delivery calls; a small number describe inconsistent or slow communication around delays.
The majority of reviewers report positive end-to-end experiences and would buy again, though a minority report significant delays affecting satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Easy website and ordering with regular informative updates; quality as described.
“Order process easy and updates regular and informative.”
Great price, good quality and perfect delivery with unpacking service.
“item unpacked to enable me to check it and rubbish taken away”
Smooth, communicative delivery and a family-friendly, pleasing product.
“The customer service was top notch too.”
Remote purchase delivered efficiently and on the agreed date despite slight delay.
“Delivery was on the date specified and efficient.”
Kept updated at every step from ordering to after delivery.
“Updated at every step”
Good selection and price; gorgeous, easy-to-assemble table with great service.
“Gorgeous item, easy to put together”
Products as described, well made, with easy on-time delivery and great aftercare.
“delivery was easy and on time”
Hi-fi unit was good value and well packaged.
“good price and well packaged.”
Helpful in-store staff and polite delivery, delivered on arranged date.
“Delivery was on date and time that was arranged”
Excellent communication and on-time, good quality delivery service.
“Communication excellent”
Order taken but no delivery and company unresponsive; bank chargeback initiated.
“still no delivery of my bedside cabinets.”
Happy with online choice; table is heavy to assemble but seems sturdy.
“it is very heavy for when you put it together”
Great furniture at an unbeatable price and recommended.
“A great piece of furniture at an unbeatable price.”
Good price and easy to arrange suitable delivery options.
“Good price, right product, easy to deal with about the delivery options.”
Well-packaged, great quality dining table offering good value and planned delivery.
“it is great quality and value for money.”
Order cancelled but promised refund not received; alleged deliberate delays.
“I have received nothing to date”
High-quality furniture available at affordable prices.
“High quality furniture for affordable prices.”
Delighted with cabinet's workmanship and finish despite delivery delay.
“great workmanship and finish.”
Company acted professionally and prioritised customer needs.
“Company very professional, helpful and put their customers first.”
Furniture good quality and well-handled, but delivery was much slower than promised.
“delivery was a lot slower than promised took nearly three weeks to deliver”
No communication, further delivery delay, wrong colour and costly return.
“the colour is wrong and they want another £60 to return it!”
Excellent service, helpful by phone, and pleased with the purchase.
“Excellent service and very pleased with my purchase.”
Endless delays and conflicting updates led to order cancellation and refund.
“endless series of delays, broken promises, and conflicting updates”
Product received promptly with helpful delivery and good communication.
“drivers very helpful and polite”
Bed set delivered on time and carried upstairs by delivery team.
“came on time the day they said it would.”
Reasonable priced tables with quick delivery and helpful customer service.
“What lovely tables at a very reasonable price.”
Professional communication throughout and a fantastic quality product.
“Professional communication from the moment I placed the order to delivery.”
Helpful staff, well-packaged quality furniture and timely delivery updates.
“I dealt with Haris who was extremely helpful and efficient.”
Order extremely delayed with repeated unhelpful customer service responses.
“it still has not arrived!”
Very satisfied with customer service and good pricing.
“Very satisfied customer service and good price 👍”
Sofas delivered as promised and fitted in position with good communication.
“taken into house and fitted in position”
Delayed due to stock but customer service proactively resolved delivery issues.
“I was kept well informed of progress.”
Order delayed repeatedly and cancelled; refund issued promptly.
“you will get your refund much quicker than you get your goods!”
Good price sideboard delivered to room of choice within ten days.
“The price was good, and it was delivered to my room of choice, within 10 days.”
Furniture delivered on time with call beforehand; excellent quality.
“phoned 30 minutes beforehand”
Excellent service from order to delivery and better value.
“Excellent service from ordering to delivery.”
Dining table matched online description and was better-than-expected quality.
“the quality is better than expected (for veneer).”
Top quality product with attentive delivery and good communication.
“Delivery lads carried it into my lounge for me”
Damaged chair promptly replaced; friendly, professional customer service throughout.
“a replacement one was immediately ordered and delivered quickly”
Very pleased; purchases were excellent quality and not flatpack.
“all excellent quality and no flat pack to make up”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Choice Furniture Superstore is a furniture retailer referenced by consumer reviews. People searching reviews typically seek information on delivery reliability, product condition, pricing and customer service to assess whether to buy and how returns or issues are handled.