Customers often mention quick dispatch, careful packaging, and helpful staff. Many also praise the chocolate for its flavour, presentation, and shelf life. A small number of reviews report serious issues, including a missing parcel and an out-of-date, musty product. Communication is usually prompt, though one reviewer asked the company to stop repeated review requests.
Examples from available reviews (Jun 2017 – Mar 2026).
Order met expectations, arrived on time and was extremely well packed.
“Arrived on time and extremely well packed.”
Consistently excellent quality chocolate.
“Always excellent quality chocolate”
Parcel had not arrived by the time of writing.
“My parcel has not yet arrived.”
Chocolates were out of date, musty and tasteless; reviewer will not buy again.
“Chocolates were out of date in November”
Reviews mainly highlight fast delivery, correct orders, and secure packaging. Several customers describe staff fixing mistakes and helping with last-minute requests. One review says the delivery had not arrived at the time of writing.
Price comes up less often than service and quality. Some buyers note recent price rises but still call the products reasonably priced for their quality and shelf life.
Customers describe ordering online as straightforward and point to a wide product range. Several mention clear navigation, plus options for gifting and early dispatch.
Many reviews compliment the taste, craftsmanship, and condition on arrival. Customers link the careful packaging to the product staying in good shape. One review reports chocolates that were out of date, musty, and unacceptable.
Customers regularly praise order updates and phone support. One reviewer asked the company to stop repeatedly requesting reviews, suggesting that repeated prompts can annoy some customers.
Sentiment is strongly positive, with frequent five-star ratings for both service and product. Those high scores stand in clear contrast to isolated one-star complaints about a failed delivery and poor product condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: March 2026
Order met expectations, arrived on time and was extremely well packed.
“Arrived on time and extremely well packed.”
International order delivered promptly with good communication despite being pricey.
“I was kept informed all the way.”
Consistently excellent quality chocolate.
“Always excellent quality chocolate”
Great product selection and consistently on-time delivery.
“always on time with delivery!”
Good service and quality chocolate; delivery was sooner than expected.
“delivery was sooner than expected.”
Everything was delivered perfectly and on time.
“Everything deliver perfectly and on time”
Last-minute order was delivered speedily; chocolates described as absolutely delicious.
“absolutely delicious.”
Service was superb; order arrived by the 14th despite missed deadline.
“It’s always good but this time it was superb.”
Fast postage, tasty chocolates and great customer service.
“Fast postage, tasty chocolate ladybirds and great customer service”
Repeat order; price increase was reasonable and ordering was easy.
“Price increase reasonable given rise in raw material prices.”
Great service including delivery and phone support.
“great service &delivery &on phone”
Consistently excellent experience as usual.
“Excellent - as usual.”
Delivery was prompt; reviewer thanked the company.
“Prompt delivery, thank you.”
Great chocolate with quick service.
“Great chocolate, quick service!”
Wonderful chocolates, carefully packed and promptly delivered.
“carefully packed and promptly delivered.”
Provided excellent service and product quality.
“Excellent service and product”
Quick delivery and a good choice of products.
“Quick delivery!”
Excellent website, ordering, service, delivery and great chocolates.
“Excellent website, ordering, service and delivery”
Customer service accommodated and helped despite a customer mistake.
“customer service still accommodated me and helped get everything sorted.”
Beautiful chocolate delivered quickly.
“Beautiful chocolate, delivered quickly.”
Innovative products, prompt despatch and careful packaging made shopping a pleasure.
“prompt despatch and careful packaging”
Parcel had not arrived by the time of writing.
“My parcel has not yet arrived.”
High-quality, delicious chocolate with quick delivery and a good website.
“Delicious chocolate.”
Ordered chocolates were delivered in record time with first-class service.
“First class service.”
Chocolates arrived promptly; a mistaken order was corrected immediately and graciously.
“A small mistake in the order was corrected immediately and with graciousness.”
Product was quality, reasonably priced with good shelf life and service.
“Quality product.”
Beautifully made, delicious chocolates delivered with care and great service.
“Excellent chocolates and great service”
Easy-to-use website with lots of choice and excellent delivery.
“Fab website, so much choice!”
Great chocolate that was delivered quickly.
“Great chocolate, delivered quickly”
Chocolates were out of date, musty and tasteless; reviewer will not buy again.
“Chocolates were out of date in November”
Personal, caring service created a great shopping experience.
“The personal service from people who sound as tho they care”
Bought novelty chocolates for favours; delicious, good quality and delivered fast.
“Delicious chocolate and lovely good quality products.”
Provided excellent service and high product quality.
“Excellent service and quality.”
Easy-to-use website with great customer service, products and quick delivery.
“Easy to use website”
Fabulous chocolate for my grandson's 5th birthday; tasted fantastic.
“Also tastes fantastic.”
Very high-quality chocolates, carefully packed and delivered quickly.
“very high quality chocolates, carefully packed and delivered quickly.”
Gorgeous chocolate was delivered quickly.
“Gorgeous chocolate, delivered quickly.”
Good quality chocolate at a good price; parcel arrived on time.
“My parcel arrived on time and well packaged.”
Reviewer asks company to stop repeatedly requesting reviews after several five-star ratings.
“stop pestering clients for their opinion.”
Great delivery while managing cocoa shortages and price increases; highly recommended.
“managing to cope with the joys of cocoa shortages and the inevitable price increases”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chocolate Trading Company runs an online shop focused on chocolate and confectionery. It sells to consumers and trade customers, offering retail bars, novelty items, and baking couverture. The site supports bulk orders and business accounts as well as consumer checkout. Delivery covers UK destinations, and product pages include details like ingredients and storage advice.