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We Collect & Analyse Reviews

Chocolate Trading Company
Experiences & Reviews

Chocolate Trading Company operates an online store selling chocolates and confectionery to retail and trade customers. The business offers a range of packaged chocolate products for gifts, events and bulk orders, with online ordering, delivery options and customer support channels. This summary is intended to help consumers interpret recent customer reviews of Chocolate Trading Company.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 19d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviews praise fast dispatch, careful packaging and timely delivery; a small number report delayed or missing parcels needing follow-up.

Share
27%
Strong
💰

Value for money

A few shoppers mention good prices and reasonable value; some note wider price pressures but still recommend the company overall.

Share
5%
Mixed
⚡

User experience

Several reviews describe an easy-to-use website and straightforward ordering, but only a limited number of reviews comment on the online experience.

Share
6%
Mixed
🔧

Product quality

Most reviewers describe high-quality, tasty chocolates with reasonable shelf life; there is one clear report of out-of-date, musty stock.

Share
23%
Strong
📞

Communication

Many customers report attentive, personal service and prompt issue resolution; one reviewer objected to repeated requests for feedback.

Share
6%
Mixed
⭐

Overall experience

Overall impressions are positive: the majority report satisfying purchases, with isolated complaints about missing deliveries or expired items.

Share
33%
Strong

View all 20 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

C
CoolUnc
trustpilot.com Sep 30, 2025

It's hard to fault Chocolate Trading!

Everything from exciting, new innovative products to tempt and seduce my tastebuds through t...

F
Fiona Pride
trustpilot.com Sep 30, 2025

My parcel has not yet arrived.

My parcel has n...

A
ANITA WADDELL
trustpilot.com Sep 30, 2025

Delicious chocolate

Delicious chocolate. High qualit...

k
kenneth wilson
trustpilot.com Sep 30, 2025

Chocolate delight

Chocolates chosen ordered and delivered in...

P
Pam Wake
trustpilot.com Sep 30, 2025

Lovely chocs arrived promptly

Lovely chocs arrived promptly, with good long use by dates. A small mistake in the order was corrected immediately and with graciousness. Abov...

M
Munro
trustpilot.com Sep 30, 2025

Quality product

Quality product. Good price. Rea...

S
SR
trustpilot.com Sep 30, 2025

Excellent chocolates and great service…

Excellent chocolates and great service — beautifully made...

C
Chris Ellis
trustpilot.com Sep 30, 2025

Fab website

Fab website, so much choice! Easy...

C
Charlene Paterson
trustpilot.com Sep 30, 2025

Great chocolate

Great chocolate,...

R
ROBERT MITCHELL
trustpilot.com Sep 30, 2025

Don’t buy from this company old rubbish

Chocolates were out of date in November The were old and musty looking,vertuly tasteless. Old stock rubbish Never buy again Thornt...

E
Eileen
trustpilot.com Sep 30, 2025

The personal service from people who…

The personal service from people who sound as tho they care...

M
Michelle Kearns
trustpilot.com Sep 30, 2025

I bought a box of chocolate bees and a…

I bought a box of chocolate bees and a box of chocolate ladybirds for wedding favours. Delic...

M
Marijke Bruce
trustpilot.com Sep 30, 2025

Excellent service and quality.

Excellent servi...

S
Samantha H-S
trustpilot.com Sep 30, 2025

Easy to use website

Easy to use website, great customer ser...

C
Customer
trustpilot.com Sep 30, 2025

Fabulous chocolate for my

Fabulous chocolate for my Grandsons under the w...

A
Andy Hayler
trustpilot.com Sep 30, 2025

Fine selection

Excellent selection of very high quality choco...

M
Mrs W
trustpilot.com Sep 30, 2025

Gorgeous chocolate

Gorgeous chocolate, deli...

J
Jan Crowther
trustpilot.com Sep 30, 2025

Good quality chocolate

Good quality chocolate, good price. My p...

S
Stephanie Benson
trustpilot.com Sep 30, 2025

What would be good is that after

What would be good is that after, say, five five star reviews you stop pestering cli...

M
Mike Ryan
trustpilot.com Sep 30, 2025

As ever a great delivery and superb range of supplies

As ever a great delivery and managing to cope with the joys of coco...

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Conclusion

Recent reviews of Chocolate Trading Company frequently praise quick delivery, careful packaging and high-quality chocolates. Multiple customers note an easy-to-use website and responsive customer service that resolves order mistakes. There are isolated negative reports: a small number of reviews mention delayed or missing parcels and one report of out-of-date stock. Prospective buyers may want to inspect use-by dates on receipt and confirm delivery options, while contacting customer service promptly if issues arise.