Recent reviews of Chocolate Trading Company frequently praise quick delivery, careful packaging and high-quality chocolates. Multiple customers note an easy-to-use website and responsive customer service that resolves order mistakes. There are isolated negative reports: a small number of reviews mention delayed or missing parcels and one report of out-of-date stock. Prospective buyers may want to inspect use-by dates on receipt and confirm delivery options, while contacting customer service promptly if issues arise.
Examples from available reviews (Jun 2017 – Feb 2026).
Product was quality, reasonably priced with good shelf life and service.
“Quality product.”
Chocolates were out of date, musty and tasteless; reviewer will not buy again.
“Chocolates were out of date in November”
Parcel had not arrived by the time of writing.
“My parcel has not yet arrived.”
Chocolates arrived promptly; a mistaken order was corrected immediately and graciously.
“A small mistake in the order was corrected immediately and with graciousness.”
Most reviews praise fast dispatch, careful packaging and timely delivery; a small number report delayed or missing parcels needing follow-up.
A few shoppers mention good prices and reasonable value; some note wider price pressures but still recommend the company overall.
Several reviews describe an easy-to-use website and straightforward ordering, but only a limited number of reviews comment on the online experience.
Most reviewers describe high-quality, tasty chocolates with reasonable shelf life; there is one clear report of out-of-date, musty stock.
Many customers report attentive, personal service and prompt issue resolution; one reviewer objected to repeated requests for feedback.
Overall impressions are positive: the majority report satisfying purchases, with isolated complaints about missing deliveries or expired items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: February 2026
Order met expectations, arrived on time and was extremely well packed.
“Arrived on time and extremely well packed.”
International order delivered promptly with good communication despite being pricey.
“I was kept informed all the way.”
Consistently excellent quality chocolate.
“Always excellent quality chocolate”
Great product selection and consistently on-time delivery.
“always on time with delivery!”
Good service and quality chocolate; delivery was sooner than expected.
“delivery was sooner than expected.”
Everything was delivered perfectly and on time.
“Everything deliver perfectly and on time”
Last-minute order was delivered speedily; chocolates described as absolutely delicious.
“absolutely delicious.”
Service was superb; order arrived by the 14th despite missed deadline.
“It’s always good but this time it was superb.”
Fast postage, tasty chocolates and great customer service.
“Fast postage, tasty chocolate ladybirds and great customer service”
Repeat order; price increase was reasonable and ordering was easy.
“Price increase reasonable given rise in raw material prices.”
Great service including delivery and phone support.
“great service &delivery &on phone”
Consistently excellent experience as usual.
“Excellent - as usual.”
Delivery was prompt; reviewer thanked the company.
“Prompt delivery, thank you.”
Great chocolate with quick service.
“Great chocolate, quick service!”
Wonderful chocolates, carefully packed and promptly delivered.
“carefully packed and promptly delivered.”
Provided excellent service and product quality.
“Excellent service and product”
Quick delivery and a good choice of products.
“Quick delivery!”
Excellent website, ordering, service, delivery and great chocolates.
“Excellent website, ordering, service and delivery”
Customer service accommodated and helped despite a customer mistake.
“customer service still accommodated me and helped get everything sorted.”
Beautiful chocolate delivered quickly.
“Beautiful chocolate, delivered quickly.”
Innovative products, prompt despatch and careful packaging made shopping a pleasure.
“prompt despatch and careful packaging”
Parcel had not arrived by the time of writing.
“My parcel has not yet arrived.”
High-quality, delicious chocolate with quick delivery and a good website.
“Delicious chocolate.”
Ordered chocolates were delivered in record time with first-class service.
“First class service.”
Chocolates arrived promptly; a mistaken order was corrected immediately and graciously.
“A small mistake in the order was corrected immediately and with graciousness.”
Product was quality, reasonably priced with good shelf life and service.
“Quality product.”
Beautifully made, delicious chocolates delivered with care and great service.
“Excellent chocolates and great service”
Easy-to-use website with lots of choice and excellent delivery.
“Fab website, so much choice!”
Great chocolate that was delivered quickly.
“Great chocolate, delivered quickly”
Chocolates were out of date, musty and tasteless; reviewer will not buy again.
“Chocolates were out of date in November”
Personal, caring service created a great shopping experience.
“The personal service from people who sound as tho they care”
Bought novelty chocolates for favours; delicious, good quality and delivered fast.
“Delicious chocolate and lovely good quality products.”
Provided excellent service and high product quality.
“Excellent service and quality.”
Easy-to-use website with great customer service, products and quick delivery.
“Easy to use website”
Fabulous chocolate for my grandson's 5th birthday; tasted fantastic.
“Also tastes fantastic.”
Very high-quality chocolates, carefully packed and delivered quickly.
“very high quality chocolates, carefully packed and delivered quickly.”
Gorgeous chocolate was delivered quickly.
“Gorgeous chocolate, delivered quickly.”
Good quality chocolate at a good price; parcel arrived on time.
“My parcel arrived on time and well packaged.”
Reviewer asks company to stop repeatedly requesting reviews after several five-star ratings.
“stop pestering clients for their opinion.”
Great delivery while managing cocoa shortages and price increases; highly recommended.
“managing to cope with the joys of cocoa shortages and the inevitable price increases”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chocolate Trading Company operates an online store selling chocolates and confectionery to retail and trade customers. The business offers a range of packaged chocolate products for gifts, events and bulk orders, with online ordering, delivery options and customer support channels. This summary is intended to help consumers interpret recent customer reviews of Chocolate Trading Company.