Customers often mention quick dispatch, careful packaging, and helpful staff. Many also praise the chocolate for its flavour, presentation, and shelf life. A small number of reviews report serious issues, including a missing parcel and an out-of-date, musty product. Communication is usually prompt, though one reviewer asked the company to stop repeated review requests.
Examples from available reviews (Jun 2017 – Mar 2026).
Order met expectations, arrived on time and was extremely well packed.
“Arrived on time and extremely well packed.”
Consistently excellent quality chocolate.
“Always excellent quality chocolate”
Parcel had not arrived by the time of writing.
“My parcel has not yet arrived.”
Chocolates were out of date, musty and tasteless; reviewer will not buy again.
“Chocolates were out of date in November”
Reviews mainly highlight fast delivery, correct orders, and secure packaging. Several customers describe staff fixing mistakes and helping with last-minute requests. One review says the delivery had not arrived at the time of writing.
Price comes up less often than service and quality. Some buyers note recent price rises but still call the products reasonably priced for their quality and shelf life.
Customers describe ordering online as straightforward and point to a wide product range. Several mention clear navigation, plus options for gifting and early dispatch.
Many reviews compliment the taste, craftsmanship, and condition on arrival. Customers link the careful packaging to the product staying in good shape. One review reports chocolates that were out of date, musty, and unacceptable.
Customers regularly praise order updates and phone support. One reviewer asked the company to stop repeatedly requesting reviews, suggesting that repeated prompts can annoy some customers.
Sentiment is strongly positive, with frequent five-star ratings for both service and product. Those high scores stand in clear contrast to isolated one-star complaints about a failed delivery and poor product condition.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: March 2026
Order processed before Christmas and arrived early with wrapping and card.
“delighted with the additional wrapping and card”
Wide, fantastic choice of chocolate for cooking, decoration and presents.
“Fantastic choice of lovely chocolate”
Excellent products, excellent customer service and next-day delivery.
“excellent products, excellent customer services and next day delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chocolate Trading Company runs an online shop focused on chocolate and confectionery. It sells to consumers and trade customers, offering retail bars, novelty items, and baking couverture. The site supports bulk orders and business accounts as well as consumer checkout. Delivery covers UK destinations, and product pages include details like ingredients and storage advice.