Recent reviews of Chocolate Trading Company frequently praise quick delivery, careful packaging and high-quality chocolates. Multiple customers note an easy-to-use website and responsive customer service that resolves order mistakes. There are isolated negative reports: a small number of reviews mention delayed or missing parcels and one report of out-of-date stock. Prospective buyers may want to inspect use-by dates on receipt and confirm delivery options, while contacting customer service promptly if issues arise.
Examples from available reviews (Jun 2017 – Feb 2026).
Product was quality, reasonably priced with good shelf life and service.
“Quality product.”
Chocolates were out of date, musty and tasteless; reviewer will not buy again.
“Chocolates were out of date in November”
Parcel had not arrived by the time of writing.
“My parcel has not yet arrived.”
Chocolates arrived promptly; a mistaken order was corrected immediately and graciously.
“A small mistake in the order was corrected immediately and with graciousness.”
Most reviews praise fast dispatch, careful packaging and timely delivery; a small number report delayed or missing parcels needing follow-up.
A few shoppers mention good prices and reasonable value; some note wider price pressures but still recommend the company overall.
Several reviews describe an easy-to-use website and straightforward ordering, but only a limited number of reviews comment on the online experience.
Most reviewers describe high-quality, tasty chocolates with reasonable shelf life; there is one clear report of out-of-date, musty stock.
Many customers report attentive, personal service and prompt issue resolution; one reviewer objected to repeated requests for feedback.
Overall impressions are positive: the majority report satisfying purchases, with isolated complaints about missing deliveries or expired items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (3) · Quotes shortened · As of: February 2026
Order processed before Christmas and arrived early with wrapping and card.
“delighted with the additional wrapping and card”
Wide, fantastic choice of chocolate for cooking, decoration and presents.
“Fantastic choice of lovely chocolate”
Excellent products, excellent customer service and next-day delivery.
“excellent products, excellent customer services and next day delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chocolate Trading Company operates an online store selling chocolates and confectionery to retail and trade customers. The business offers a range of packaged chocolate products for gifts, events and bulk orders, with online ordering, delivery options and customer support channels. This summary is intended to help consumers interpret recent customer reviews of Chocolate Trading Company.